What You'll Be Doing

The Consumer Experience Management team works to improve the customer experience for HHS clients. The unit assists customers with service concerns, ensures compliance with clients’ rights practices, and provides seasonal supports to needy families.

Management is looking for a top notch Project Coordinator to implement the Ad ministrative Disqualification hearing system and to support the annual seasonal projects- Warmth for Wake, Cool for Wake, and Holiday Cheer. The successful candidate can move smoothly between a self-led project and support to projects led by others. If you demonstrate strong interpersonal skills and have excellent follow-up and organizational talents, we want to speak with you. Bilingual candidates are encouraged to apply!

Essential functions include the following:

• Timely scheduling and completion of all disqualification hearings (as Hearing Officer)
• Timely completion and distribution of hearing decisions and related documentation
• Customer and logistical support to seasonal projects

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. The Consumer Experience Management team works to improve the customer experience for HHS clients. The unit assists customers with service concerns, ensures compliance with clients’ rights practices and provides seasonal supports to needy families. This position ensures the clients’ right to a local hearing for proposed disqualifications from public assistance.

The Basics (Required Education and Experience)

• Bachelor's degree
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bachelor's Degree in HHS field
• At least one year of experience in administrative hearing processes (DSS local appeals or disqualification hearings) or as a mediator
• Experience working in a Health and Human Services setting
• Spanish language skills

How Will We Know You're 'The One'?

• Exceptional oral/public speaking and written communication skills
• Ability to work independently in carrying out oral and written instructions
• Ability to exercise judgment and discretion in applying and interpreting policies and procedures
• Effective interpersonal, communication and customer service skills
• Ability to prioritize and manage multiple activities and deadlines
• Excellent organization and follow-up skills
• Knowledge of the Disqualification Hearing process or similar extra-legal processes
• The ability to manage hearings in person or virtually
• The ability to apply critical thinking skills to written evidence and verbal testimony
• Able to compose clear, concise, and detailed written decisions

About This Position

Location: Human Services Center Somerset Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Thurs 9:00 am - 2:30 pm

Hiring Range: 23.57 - 30.28

Market Range: 23.57 - 37.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 11/12/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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