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Job Description
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
Designs, develops, tests, and maintains web applications that are used by employees and customers; analyzes, troubleshoots, and/or redesigns existing applications; and recommends new technologies to improve efficiency and ensure quality.
Examples of Duties- Provides Information Technology (IT) infrastructure deployment planning
- Designs, enhances, and provides production support for software solutions on behalf of client departments in a timely manner
- Develops interfaces for different systems to communicate to each other
- Interfaces with clients to provide assistance in identifying, diagnosing, and problem solving
- Advises user departments and other Information Technology Services support teams on system requirements, enhancements and new technologies
- Prepares project reports such as technical overviews, client recommendations, alternatives to business requirements, feasibility studies, project proposals, and requests for proposals for the purchase of new software and hardware
- Manages and maintains databases
- Participates in the evaluation of commercial off-the-shelf (COTS) software
- Configures, implements, and integrates commercial off-the-shelf (COTS) software
- Develops software and hardware specifications and standards
- Ensures that clients have the necessary training and documents to properly utilize computer systems
- Mentors and/or provides work direction to other IT staff as required
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education- Bachelor's Degree in Computer Science or a related field
Experience- Three years of relevant experience in designing, implementing and maintaining complex information systems in a relational database, networked environment
Certifications/Licenses/Special Requirements- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
- Based on assignment, Microsoft Certified Solutions Associate (MCSA) certification, Microsoft Office Specialist (MOS) on SharePoint 2010, Microsoft Certified Technology Specialist (MCTS) for Office 365, and/or Adobe Certified Associate (ACA) preferred
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:- Experience deploying software and Windows updates to enterprise desktop and laptops using Ivanti, Workspace One or other similar deployment tools
- Experience configuring security cameras and integrating them into Genetec, Bosch, Flir or other similar video management systems (VMS)
- Experience maintaining an inventory of software and tracking license keys and subscriptions assigned to individual users
- Experience evaluating user requests for hardware and/or software purchases while providing approval or denial based on needs and compliance with company standards
- CompTIA A+ Certification
Essential Knowledge
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)- Theories, principles, and practices related to information systems and supported business areas
- Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
- Transit data, schedules, routes, patterns and best practices
- Microsoft OS (Operating System) and products
- Microsoft Office 365 and SharePoint
- Mobile application technology
- Programming languages, including C/C+/C++, .Net, HTML (Hypertext Markup Language), and PL/SQL (Procedural Language/Structured Query Language)
- Software and computer operating systems (OS), including Linus, Unix, and network technology
- Project management techniques and tools
- Mathematics used in complex business applications
- Business process and system process modeling and problem-solving techniques
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)- Developing and implementing complex information systems using software engineering techniques
- Developing and implementing web-based computer applications
- Troubleshooting, deploying, and managing Microsoft OS and software
- Developing interfaces between systems
- Data analysis and data modeling
- Creative problem solving
- Using a personal computer and associated applications
- Effective oral and written communication
- Training non-technical users in a variety of applications
- Identifying opportunities for innovation
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)- Understand current customer needs, resolve conflicting project and/or client requirements, and plan for future growth
- Clearly define system integration and interface requirements
- Understand, interpret, and apply laws, business rules, regulations, policies, procedures, and contracts to support business processes
- Prepare reports, proposals, presentations, and correspondence in a professional manner
- Interact professionally with various levels of employees and outside representatives
- Learn new technology
- Effectively work independently and in teams
- Meet tight time constraints and project deadlines
- Multi-task on multiple concurrent projects
- Maintain confidentiality regarding sensitive information
- Read, write, speak, and understand English
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions- Typical office situation
- Close exposure to computer monitors and video screen
Physical Effort Required- Sitting at a desk or table
- Operate a telephone or other telecommunications device and communicate through the medium
- Type and use a keyboard and mouse to perform necessary computer-based functions
- Communicating through speech in the English language required
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Closing Date/Time: 11/22/2024 5:00 PM Pacific -
ABOUT THE COMPANY
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Los Angeles County Metropolitan Transportation Authority - LA Metro
Show moreLos Angeles County Metropolitan Transportation Authority (Metro) is unique among the nation’s transportation agencies. It serves as transportation planner and coordinator, designer, builder and operator for one of the country’s largest, most populous counties. More than 9.6 million people – nearly one-third of California’s residents – live, work, and play within its 1,433-square-mile service area. Our goal is to provide safe, clean, reliable, on-time, courteous service dedicated to providing Los Angeles County with a world class transportation system.
Metro moves Los Angeles County. Our team operates one of the country’s largest transportation systems – and is planning, designing and constructing its expansion. We are a comprehensive transportation agency, with programs in transit, highways, active transportation and more. The agency’s internationally recognized sustainability programs are based on visionary environmental policies and are part of everything we do.
Come Aboard!
Join Metro’s team of dedicated transportation professionals and help provide the people of Los Angeles County with one of the most effective and efficiently operated mass transit systems in the entire country. Metro offers a variety of employment opportunities that present exciting challenges and growth opportunities in an outstanding work environment.
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