Library Circulation Manager

Description

LIBRARY CIRCULATION MANAGER

Regular Full-Time Employment Opportunity

This position opens on Wednesday, November 13, 2024 and the final filing date is Wednesday December 18, 2024, at 5:00 p.m. or after receiving 100 qualified applicants, whichever is first.

The City of Sunnyvale is seeking to fill the position of Library Circulation Manager with a friendly, confident, and highly motivated individual with great customer service, technical, and interpersonal skills.

The ideal candidate will have experience working closely with the public and coordinating workflow in a fast-paced library circulation environment. They will possess supervision and leadership skills and demonstrate the ability to provide excellent customer service to members of the public and staff alike.

For the Library Circulation Manager, the City of Sunnyvale:

• contributes 4% of the 7% employee contribution to CalPERS for classic members;
• contributes 2% of an employee's gross pay to a deferred compensation plan, and
• provides fully employer paid medical, dental, and vision benefits

Under general direction of an assigned supervisor, performs varied and responsible staff work for the Library and Community Services Department; develops, plans, organizes and supervises all facets of Library Circulation Services, including integrated library systems and automated materials handling systems; performs related work as required.

DISTINGUISHING CHARACTERISTICS

This is a management position which performs a wide range of program administration duties related to Library Circulation Services. Work assignments are given through general and specific delegation and are performed with considerable responsibility for following through on administrative details. The Library Circulation Manager is distinguished from the lower classification of Senior Library Assistant in that the Library Circulation Manager has a higher level of independent judgment, and complex administrative, supervisory and management responsibilities.

Essential Job Functions

(May include, but are not limited to, the following):

• Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for Library Circulation; implements policies and procedures.
• Plans, prioritizes, assigns, supervises and reviews the work of staff involved in the Library Circulation Services.
• Evaluates operations and activities of Library Circulation Services; recommends improvements and modifications; prepares various reports on operations.
• May participate in budget preparations and administration; prepares cost estimates for budget recommendations; monitors and controls expenditures; provides oversight of daily cash reconciliation, billing, payments and collections as well as personnel and supplies budget.
• Participates in the selection of staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
• Troubleshoots, maintains, and coordinates service requests for circulation systems and equipment.
• Administers various staff services or programs for the Library or a City Department.
• Receives and responds to calls and visitors with tact and diplomacy; researches and responds to requests for information; resolves concerns and complaints.
• Initiates and implements programs; develops policies and procedures to effectively implement program objectives.
• Works cooperatively with City departments to develop programs and assist in working out detailed plans for program functions and activities.
• Initiates research and special studies as needed and makes recommendations based on findings.
• Receives, reviews and processes payroll; identifies and resolves discrepancies; receives and responds to employee questions regarding payroll procedures.
• Collects and analyzes data for program and policy development, and budget preparation.
• Researches, prepares and submits grant requests and other funding proposals.
• Develops and prepares reports, correspondence, promotional brochures and other materials for publication.
• Represents City at meetings; makes public presentation; and solicits support for City programs.
• Establishes and maintains department or program records, files and other documentation.
• Develops and administers training as it relates to assigned projects or programs.
• Attends city Council meetings, committee meetings, staff meetings and conferences.
• Answers questions and provides information to the public; investigates complaints and recommends corrective action as necessary to resolve complaints.

WORKING CONDITIONS

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books and documents weighing up to 75 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.

Minimum Qualifications

Education and Experience:

The minimum qualifications for education and experience can be met in the following way:

A Bachelor's Degree from an accredited college or university in Public Administration, Business Administration or a related field; AND

Three years of experience in local government administration, communications, public relations, library services or community services which includes some lead or supervisory responsibilities.

Knowledge of:

• Principles and practices associated with library programs and services, trends, materials, services, technology and information management systems applicable to library operations.
• Principles and practices of supervision, training and performance evaluation.
• Principles and practices of budget monitoring.
• Principles and practices of safety management.
• Pertinent local, State and Federal laws, ordinances and rules.
• Office methods, procedures, software and equipment.
• Effective public relations techniques.

Ability to:

• Organize, implement and direct program related activities.
• Interpret and explain pertinent City and department policies and procedures.
• Assist in the development and monitoring of an assigned program budget.
• Develop and recommend policies and procedures related to assigned program area.
• Prepare and present clear and concise correspondence and reports.
• Read and interpret maps, plans, and specifications.
• Learn the operation, policy and procedures of Library and Community Services Department.
• Operate a computer using word processing and business software and other office equipment.
• Communicate effectively, both orally and in writing.
• Establish and maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Work independently and as a team member; recognize and set priorities and meet deadlines.
• Observe safety principles and work in a safe manner.

Willingness to:

• Work irregular hours, evenings and weekends as required.

Licenses/Certificates:

Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternate transportation as approved by the appointing authority and a safe driving record.

Some positions may require additional license based upon program assignment.

DESIRABLE QUALIFICATIONS

Experience in library circulation practices and procedures.
Ability to speak other languages that represent the demographics of the community.

Application and Selection Process

If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Wednesday, December 18, 2024 . Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted.



EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination scheduled for Wednesday, January 8, 2025. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).

SELECTION PROCESS
Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the Library and Recreation Services Department tentatively scheduled for the week of January 20, 2025 . Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination.

INFORMATION ABOUT PROOF OF EDUCATION
Any successful candidate selected by the hiring department will be required to submit proof of education (i.e., original copy of the diploma or college/university transcripts).

ADDITIONAL INFORMATION
Summary of Management SMA Benefits

For assistance on how to fill out your job application, watch the following video:

• How to Apply for a City of Sunnyvale Job - YouTube (5:13)

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability.

Summary of Management SMA Benefits

Notice of CFRA (California Family Rights Act) Rights and Obligations

Closing Date/Time: 12/18/2024 5:00 PM Pacific

• 

• City of Sunnyvale

• 408-730-3017

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