Human Services Representative I

Introduction

This Human Services Representative I at Vista del Camino Social Services assignment is specific to front desk administrative duties. This part-time position is Monday-Friday during the operational hours of 8:00am-5:00pm. This position provides services to the public both in person and over the phone, by responding to a wide variety of complex human services needs and customer service issues, including coordination of programs, difficult and sensitive citizen inquiries, requests for services and complaints. This position requires the candidate to be bilingual in English and Spanish and the ability to fluently speak and write it. Two years of customer experience in a social service setting is highly preferred. Multitasking and organizational skills are imperative in this fast-paced environment.

Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $22.48/hour.

Minimum Qualifications

Education and Experience

• No education or experience required for this position.

Licensing, Certifications and Other Requirements

• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Communicates effectively in person and on the telephone with patrons and/or program participants.
• Performs on-site participant registration for leisure education classes.
• Observes patrons and program participants in order to maintain discipline, order, and crowd control at activity site.
• Prepares and distributes flyers, posters, and other advertisements for area programs.
• Sets up, tears down, and cleans up for special events, projects, and programs.
• Maintains responsibility for equipment at facility and ensures proper storage and inventory are completed daily.
• Uses personal computer to prepare quality written documents including accident and incident reports, event flyers, emails, and electronic timesheet.

Work Environment/Physical Demands

• Move objects up to 50 pounds a long distance (greater than 20 ft.) with assistance, such as setting up tables, sound and lighting equipment, booth frames, and lifting trash bags.
• Visual and muscular dexterity to enter data or information into a terminal, personal computer, or other keyboard device.
• Operate a motorized vehicle.
• Work days, evenings, weekends, and holidays.

Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening
• Drug Screen

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change .
Closing Date/Time: 11/20/2024 11:59 PM Arizona

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• City of Scottsdale

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