Computer Support Specialist I - Service Desk

All current City of Sarasota employees must apply to job postings on the internal career site.

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NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view the City's Veterans Recruitment Plan . Click to view a the City's Educational Equivalency Statement.

Department:
Information Technology

Employee Type:
Probationary

Time Type:
Full time

Salary Range:
$28.4455 - $36.2681 Hourly / $59,166.64 - $75,437.65 Annually

Job Posting Period:
November 18, 2024 - November 26, 2024 12:00 A.M.

Job Description:

Overview

Provide technical assistance, support and solutions to internal and external customers through the installation, deployment and utilization of computer systems and related technology.

Essential Functions

• Provides technical hardware and software support to end users.
  
• Working knowledge in installing and maintaining PC hardware and software.
  
• Working knowledge in VOIP telephones, wireless systems, network security and backup techniques and websites
  
• Utilizes various communication and connectivity methods (RDP, Dameware, SSH, Telnet, telephone, IM, TXT etc.)
  
• Provides solutions to end user questions on the usage of hardware and software applications.
  
• Working knowledge in computer technology and equipment, application software and operating systems and bitlocker recovery using AD
  
• Provides patches and temporary fix support
  
• Provides administrative services for various software platforms (Exchange, SharePoint, SQL, Active Directory, etc.)
  
• Assembles computer components, CPU, RAM, Add in cards, Power supply, motherboards
  
• Knowledge of Office 365
  
• Maintains image standards and upkeep of hardware as needed
  
• Installs and configures computer software
  
• Configures peripherals devices
  
• Strong customer service and communication skills
  
• Strong time management and organizational skills
  
• The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.
  

Minimum Qualifications

• High School Diploma or GED
  
• Two (2) years relevant experience in computer support; or the equivalent in education and training, which would provide the necessary knowledge, skills, and abilities
  
• CompTIA A+ certification, and Microsoft MCP certification required within 6 months
  

Job Based Competencies

• Ability to investigate computer problem, conduct research, determine a course of corrective action and implement solution
  
• Assists with systems administration as directed by or under supervision
  
• Installs and maintains computer hardware components; implements and administers computer and network operating software
  
• Provides service desk and technical support to workers
  
• Enhances current systems as authorized when upgrades become available and according to system requirements
  
• Monitors hardware and software utilization: maintains inventory of computer hardware and software, telephone system, and provides in-house training personnel on system and general software use
  
• Ability to analyze technical problems and do abstract problem solving
  
• Ability to communicate technical and other data effectively and clearly, both orally and in writing, and to prepare and present succinct, coherent and technically accurate reports.
  
• Ability to establish and maintain effective working relationships within the department, other City departments, officials and the general public
  
• Provides technical assistance in preparation of various reports and maintenance of system documentation: recommends hardware and software replacement and/or upgrades as needed
• Ability to process information logically (critical thinking) and solve problems
  
• Ability to effectively communicate in oral and written form
  
• Maintains knowledge of current technology; assists user departments in defining their computer and software-related needs
  
• Ability to be an effective team member
  
• Ability to multi-task and balance the demands of multiple projects
  

Responsibility

Under the direction of and responsible to the Department Head or designated representative. Generally, there is no supervision exercised, although may serve as a member of project team(s).

Physical Requirements

This is light to moderate work requiring the exertion of 40 pounds of force occasionally and up to 10 pounds of force frequently. The work requires visual acuity to operate computer equipment and for reviewing, checking, preparing and maintaining written and computer files. Manual dexterity is required operate standard office, data entry, word processing and other computer equipment. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels.

Public Contact

Routine direct personal contact with all levels of the organization. May occasionally have direct personal contact with vendors and constituents. As such, may represent one of the many public faces of the Information Technology Department. A customer centric attitude through courteous and professional conduct is essential.

Retirement Benefit

The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.

I f you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@sarasotafl.gov or via phone at 941-263-6299.

F or questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@sarasotafl.gov

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• City of Sarasota

• (941) 263-6316

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