-
Job Description
Lead Customer Service Representative - Processing Bureau - Applications and Payments Section
Department of Revenue - Taxation Division
Location: Truman Building - 301 West High Street, Jefferson City, MO
Annual Salary: $40,660.80
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The Lead Customer Service Representative will have the opportunity to provide direct supervisor and guidance to other team members. Candidates will train and educate new team members while establishing and maintaining effective working relationships to provide every customer the best experience every time.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Review and generate daily production reports.
- Establish and maintain ongoing positive working relationships by communicating effectively.
- Train new employees on processing procedures.
- Assign daily work priorities to team members to ensure work is processed timely.
- Provide customer service to customers inquiring about their accounts.
- Supervise, educate, monitor, and obtain feedback from team members to improve processes.
- Schedule monthly ENGAGE meetings with all team members.
CORE COMPENTENCIES NEEDED:
Strategic Thinking Computer Literacy Assertiveness
Effective Writing Self-directed Attention to Detail
Clear Communication Organizational Skills Time Management
QUALIFICATIONS:
One or more years of experience in data entry, processing review, or closely related work.
Ability to communicate effectively.
Ability to organize, assign, and evaluate a variety of processing related functions.
Plan, organize, assign, and evaluate the work of staff. Ability to prepare, analyze, interpret, and present reports.
Knowledge of application processing is preferred but not required.
Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy, and similar programs is preferred.
Previous supervisory or team lead experience is preferred.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
-
-
State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
-