Computer Operator II

The Position

Why Join the Contra Costa County Health Services Department?
Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State's most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population more than 1.1 million, Contra Costa County is the ninth most populous county in California.

Contra Costa Health includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services.

The Contra Costa County Health Services Department has an excellent employment opportunity for a full-time, swing-shift Computer Operator II position assigned primarily to the Health Services Information Technology Unit located in Concord, CA. Selected candidates should expect to work out of CCHS facilities in Concord.

We are looking for someone who:

• Is articulate, both verbally and in writing.
• Communicates clearly and professionally with staff, providers, and vendors.
• Works well in a team.
• Shows initiative and follow-through.
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests promptly in an atmosphere with competing demands.
• Acknowledges and respects cultural and linguistic differences of diverse populations.
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.
• Excels at troubleshooting.

What you will typically be responsible for:

• Setting up, monitoring, and operating various data processing devices including printers, tape and disk drives, tape cleaners, personal computers, network computers, computer consoles, and terminals.
• Running programs in accordance with established Production logs, schedules, or written requests.
• Documenting all jobs completed and ensuring accuracy and quality of completed jobs.
• Reviewing console logs for errors and taking corrective actions.
• Loading forms and paper stock into printers to ensure accurate printing.
• Conducting system and database back-ups on a routine basis, filing backup tapes, and maintaining the tape library.
• Ability to resolve or escalate job failures internally or externally via verbal or written procedure.
• Troubleshooting various computer operations problems and responding to questions and inquiries from system users.
• Providing support to computer programming staff, running and printing programmers' test jobs.

A few reasons you might love this job:

• Your work will impact the lives, health, and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
• The team you would work with is full of people passionate about their jobs, constantly innovating, and joyful collaborators.
• Offices are in the central part of the County.
• The County provides a generous benefits package

A few challenges you might face in this job:

• You may have to work under pressure and need to deliver products in tight timeframes.
• Adapting to the frequency and timeliness of the regulatory changes.
• Adapting to new and ever-changing technology.

Competencies Required:

• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
• Fact Finding: Obtaining facts and data pertaining to an issue or question.
• Reading Comprehension: Understanding and using written information.
• Using Technology: Working with electronic hardware and software applications.
• Attention to Detail: Focusing on the details of work content, work steps, and final work products.
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships.
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability.
• Self-Management: Showing personal organization, self-discipline, and dependability.
• Informing: Proactively obtaining and sharing information.
• Listening: Fully comprehending spoken communication.
• Oral Communication: Engaging effectively in dialogue.
• Writing: Communicating effectively in writing.
• Customer Focus: Attending to the needs and expectations of customers.
• Teamwork: Collaborating with others to achieve shared goals.
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.

The eligible list established from this recruitment may remain in effect for 6 months to fill any future vacancies in the County Departments utilizing this classification.

You can read the full job description here: https://www.governmentjobs.com/careers/contracosta/classspecs/5037

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator’s License. Out of state valid Motor Vehicle Operator’s License will be accepted during the application process.

Education: Possession of a high school diploma, GED equivalency or high school proficiency certificate and 12 college semester units or 15 quarter units in computer operations, information processing or other computer science related field or equivalent computer vocational training.

Computer Operator II: Six months of full time experience, or its equivalent, as a Computer Operator I in Contra Costa County; or six months of full time as a computer operator on a medium to large scale computer system.

Substitution for Education:
Six (6) months of additional computer operations experience can be substituted for the required computer operations, information processing or other computer science education.

Selection Process

Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Online Multiple-Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment. The assessment will be conducted online to measure candidates; competencies as they relate to the Computer Operator II classification. These may include but are not limited to: Using Technology, Attention to Detail, Reading Comprehension, Writing, Professional Integrity; Ethics, Self-Management, and Teamwork. (Weighted 100%) Departmental Hiring Interview: To be scheduled once the eligible list is established
TENTATIVE DATES:
Online Multiple-Choice Test: December 20th - December 27th, 2024

Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.


To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 12/9/2024 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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