Technology Support Senior Analyst

Job Announcement

The City of Chandler Information Technology Department is currently seeking qualified individuals interested in joining our team as a Technical Support Senior Analyst. The position is scheduled to work 5 days a week, 8 hours per day.

Why work for Chandler?
• Diverse and inclusive environment
• Up to 8 hours paid time off annually to volunteer in the community
• Dress code is business casual, with jeans on Fridays
• 3 medical plans to choose from along with dental and vision coverage
• Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual
• Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
• 12 paid holidays per year, plus Winter Break at the end of the year
• Become part of the Arizona State Retirement System with a 100% city contribution match
• City contributions of 1% gross wages per pay period to deferred compensation
• Robust Employee Wellness program with $350 incentive
• Professional development opportunities
• Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
• Free Tumbleweed Recreation Center membership
• Flexible schedule/remote work options (when available)

Who we are
The Information Technology department at the City of Chandler values the importance of Team Chandler and is dedicated to driving innovation to provide extraordinary service to our customers. We harness the power of cutting-edge technology and business automation tools to transform the way we serve our community. Our team coordinates the use of computer technology across various city departments to ensure accurate and timely information is available to citizens, elected officials, management, and staff. We manage technology investments and assets such as the city's enterprise computer network, systems, and applications, and we are committed to continually advancing our technological capabilities. Our responsibilities also include providing technology services and support, consulting, business process analysis, and project management.

Who we are looking for
Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone to provide advanced technical support (second and third tier desktop support), serve as a technical lead on projects and guide and assist Service Desk Technicians. Our new team member should possess a mix of the following technical and soft skills:

• Ability to explain complex technical issues to non-technical users clearly and effectively.
• Strong written and verbal communication skills for documentation and user interactions.
• Strong analytical and troubleshooting skills to resolve complex technical issues.
• A focus on providing high-quality support and a positive user experience.
• Ability to manage multiple tasks and projects simultaneously, prioritize issues, and meet deadlines.
• Experience working collaboratively with other IT teams and departments.
• A commitment to staying up-to-date with the latest O365 features, updates, and best practices.
• Ability to adapt to new technologies and changing requirements in a dynamic environment.

To view the complete job description, please click here .

Minimum qualifications

• A Bachelor's Degree in Computer Science, Information Technology or related field
• 4 years of recent service desk experience with a wide variety of operating systems, software, hardware, applications, peripheral and problem resolution
• Valid Driver's License with acceptable driving record
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Desired technical skills and qualifications

• Understanding of O365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, etc.).
• Familiarity with O365 administration and management tasks.
• Proven experience in diagnosing and resolving technical issues related to O365.
• Experience with handling complex issues, including integration with other systems and troubleshooting performance problems.
• Understanding of Exchange Online administration.
• Experience with email migrations, mailbox management, and security configurations.
• Familiarity with Azure Active Directory (AAD) and its integration with O365.
• Understanding of SSO (Single Sign-On) and multi-factor authentication (MFA).
• Understanding of network configurations and how they impact O365 performance.
• Experience with VPNs, proxies, and bandwidth management as they relate to O365.

This is a regular full-time position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available.

All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.

Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city's Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.

The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.Closing Date/Time: 12/5/2024 11:59 PM Arizona

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• City of Chandler Arizona

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