IT Infrastructure Engineer Senior

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years related experience
• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required:

• Valid Texas Driver’s License depending on assignment.

Notes to Applicants
Position Overview:
This position will be part of the Field Operations team under CTM Wireless Communication Services Division. The IT Infrastructure Engineer Sr. will provide leadership, training, and guidance to other IT Infrastructure Engineers on the team on radio equipment and solutions. In addition, this position is responsible to evaluate the design and coordinate installation, repair and maintenance of Station Alerting solutions working with the fire and EMS departments. The IT Infrastructure Engineer Sr. will support the Greater Austin and Travis County Regional Radio System ( GATRRS ) network infrastructure and be responsible for review and update of Preventative Maintenance (PM) documentation to ensure that the tower site equipment are operating within FCC license requirements. The IT Infrastructure Engineer Sr. will work with vendors, on quotes, design and support & maintenance of communication equipment and solutions. Other duties include but are not limited to: Radio Frequency (RF) interference testing of Distributed Antenna Systems ( DAS ) and support of GATRRS Field and Master Site Operations teams. This position is required to be part of ‘on-call’ rotation.

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE : A cover letter and/or resume will NOT be accepted. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted virtually via Microsoft Teams.

Skills Assessment(s) may be required as part of the recruitment process.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Essential:
This position has been designated as a Essential Employee position. An employee who has been designated by their department to be essential to maintain emergency services or to provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist operations and recovery.

Fair Labor Standards Act:

This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.

Pay Range
$37.63 - $50.37

Hours
Standard business hours ; will require on-call rotation, as well as on-site presence.
Job Close Date 12/05/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1006 Smith Road, Austin, Texas Preferred Qualifications
Preferred Experience:

• Knowledge of RF conventional, trunking, and simulcast communication systems.
• Demonstrable experience of computers and networks used for Station Alerting solutions.
• Knowledge of DAS systems and experience in performing acceptance testing of these systems.
• Experience with RF and related test equipment and possess analytical problem-solving skills.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Maintains, monitors, and supports the infrastructure environment and/or facilities. Diagnoses and resolves complex hardware, software and connectivity problems. Supports multiple systems or applications of medium to high complexity with multiple concurrent users, ensuring control, integrity, and accessibility. Provides feedback and recommendations on requirements based on health check results. Ensures processes and requirements are met such as backup and maintenance availability and security requirements. Develops new alerts and monitoring techniques based on engineering requirements. Develops scripted solutions and automation. Performs routine maintenance tasks and planning for infrastructure systems such as backups, patch management and hot fixes. Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization) and recommends settings changes to the operating system to improve performance and reliability. Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning management as well as the resolution of systemic issues. Participates in, conducts testing, and coordinates feedback of test results. Provides Tier III support and is part of the on-call rotation. Occasional travel required. Monitors ticketing queue and responds to service requests or incidents. Monitors production, outputs, and services to ensure that SLAs, and other quality metrics, are being met.

Systems Discipline Additional Duties and Responsibilities
Installs, configures, and maintains virtual and physical server and software components. Collects and maintains tracking and configuration documentation and plans. Administers, creates and updates access permissions for system accounts for enterprise systems. Administers Azure, Active Directory, Microsoft 365 at the enterprise level. Administers SANs. Executes capacity management for systems. Installs and configures new storage systems. Defines process for disk space provisioning. Executes disk space provisioning. Monitors and reports on disk performance and utilization.

Network Discipline Additional Duties and Responsibilities
Installs, configures, and maintains approved telecom/network hardware and software components. Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols. Analyzes and implements network software or hardware changes. Establishes WAN , LAN , Wireless device profiles, device environments, directories, and security for networks being installed. May validate voice network configurations. Analyzes and resolves issues related to facilities bandwidth requirements and capacity planning. Monitors facilities’ bandwidth requirements and schedules requests for additional bandwidth. Provides support for connectivity or related network/communication issues for the user community. Monitors installed network and telecom equipment. Installation needs assessment for small to mid-size network/telecom projects, coordination and oversight of contractors and vendors for structured cabling systems, wired and wireless networks.
Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Open Systems Interconnection model ( OSI model).
• Knowledge of Directory Services (E.g., Windows Active Directory, Azure AD) and Internet Protocols (E.g., DNS , HTTP , SMTP , SSL ).
• Knowledge of firewall configuration and management.
• Knowledge of modern technologies and platforms to determine whether their applicability aligns with the business’s needs.
• Knowledge of various network types. E.g., LAN , WAN and WLAN .
• Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables.
• Knowledge of cloud infrastructure, hybrid cloud models, and platform services.
• Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP .
• Skill in leading IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.
• Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure.
• Ability to proactively communicate the status, plan of action(s), and resolution(s) of issues.
• Ability to manage several projects simultaneously from design to implementation.
• Ability to identify, prioritize, and solve complex network-related problems.
• Ability to secure systems by establishing and enforcing policies.
• Ability to work comfortably in a fast-paced environment.
• Ability to independently research and seek out solutions.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Infrastructure Engineer Senior require: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years related experience. Experience may substitute for education up to four (4) years. Do you meet these qualifications?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check

* Describe in detail, your knowledge of RF conventional, trunking, and simulcast systems.
(Open Ended Question)
* Detail and describe you demonstrated experience of computers and networks used for Station Alerting solutions.
(Open Ended Question)
* Describe your knowledge of DAS systems and experience in performing acceptance testing of these systems.
(Open Ended Question)
* Describe your experience with RF and related test equipment and analytical problem solving skills.
(Open Ended Question)
* If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Are you able to meet this requirement?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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