Social Services Fraud Prevention Supervisor

The Position

Bargaining Unit: Local 512 - Income Maintenance Program Unit

Why join the Contra Costa County?
The Contra Costa County Employment and Human Services Department is recruiting to fill one (1) vacant Social Services Fraud Prevention Supervisor position. This position supervises the Fraud Prevention Unit which provides investigative support services to eligibility staff throughout Contra Costa County.
Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
We are looking for someone who is:

• An excellent communicator
• Skilled in report writing
• Adaptable to change
• Approachable and able to work well with others
• A Coach and Mentor
• Organized
• A leader

What you will typically be responsible for:

• Compiling and providing unit statistics to the Fraud and Appeals Manager on a monthly basis
• Providing training and mentorship to employees to enhance skills and performance
• Reviewing and assigning fraud referrals from eligibility staff, ensuring appropriateness, content accuracy, and completeness
• Reviewing and approving investigators' reports, checking for thoroughness and accuracy
• Processing reports from the California Department of Social Services on a monthly and quarterly basis
• Monitoring EHSD activities related to the California Law Enforcement Telecommunications System and coordinating audits as required by the Department of Justice
• Maintaining external contracts for law enforcement background check services
• Administering databases and systems used by EHSD/CFS and Fraud Prevention Unit staff, assisting daily with technical issues, password resets, and user profile maintenance

A few reasons you might love this job:

• You will be part of a great team with an important and essential function
• You will work and network with dedicated professionals who share the same passion for public service
• You will directly help those in need get the public assistance benefits they qualify for, and prevent fraudulent behavior

A few challenges you might face in this job:

• Coordinating efforts to ensure that referrals are being initiated as appropriate
• Working in a fast-paced environment involving time constraints and other external pressures
• Frequent and often complex changes, which may take time to fully implement
• Dealing with a wide array of regulatory guidelines at the federal, state, and regional level

Competencies Required:

• Analyzing & Interpreting Data
• Legal & Regulatory Navigation
• Using Technology
• Displaying Ownership and Accountability
• Professional Integrity & Ethics
• Informing
• Writing
• Building & Maintaining Relationships
• Handling & Resolving Conflict
• Coaching & Developing Others
• Managing Performance
• Valuing Diversity

To read the complete job description, please visit the website, www.cccounty.us/hr

The employment list established by this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process.

Education: Possession of an Associate’s degree from an accredited college or university (90 quarter units or 60 semester units) with major course work in Criminal Justice, Business, Public Administration, or closely related field.

Experience: Three years of full-time experience or its equivalent in a law enforcement agency performing investigative duties; or three years of full-time experience or its equivalent in the investigation of suspected fraudulent receipt of public assistance, one year of which must have been in a class equivalent to Social Service Senior Welfare Fraud Investigator in Contra Costa County.

Substitution for Education: Additional qualifying experience of the type noted above may be substituted for the required education on a year for year basis up to a maximum of two years.

Certificate Required: Pursuant to California Penal Code 832.25; Possession of a valid Specialized Investigator’s Basic Course certificate as awarded by the Commission on Peace Officer Standards and Training (P.O.S.T.) OR Possession of a valid Basic Peace Officer certificate as awarded by the Commission on Peace Officer Standards and Training (P.O.S.T.) OR Successful completion of the Regular Basic Course certified by P.O.S.T. within three years prior to appointment

Citizenship: United States citizen or a permanent resident alien who is eligible and has applied for citizenship.

Physical Requirements: Ability to meet such health standards as may be prescribed by the County Medical Consultant.

Background: (1) A thorough background investigation, which will include psychological testing, shall be conducted according to the specifications of the State of California Commission of Peace Officer Standards and Training; and (2) shall not have been convicted of a felon, in this state or any other state or in any federal jurisdiction which would have been a felony if committed in this state.

Selection Process

Application Filing: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Virtual Interview : Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Social Services Fraud Prevention Supervisor position.
The online interview will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to participate in the online interview, as well as computer or mobile device with a camera. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs applicant support team for assistance at + 1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 12/9/2024 12:00 AM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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