IT Application Analyst

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
• Experience may substitute for education up to four (4) years

Licenses or Certifications:
None
Notes to Applicants
The main purpose of the IT Application Analyst position is to provide administration of various applications supporting the Greater Austin Travis County Regional Radio System ( GATRRS ). This position will assist in administrating, monitoring, and maintaining applications such as Customer Programming Software ( CPS ), Key Management Facility ( KMF ) application, Radio Central, Radio Manager, Provisioning Manager, and Genesis (radio system usage reporting application). This position will be responsible for the following:

• Gather details for implementation of code plug templates including requirements such as Fleet-maps (radio talk groups, location of talk groups, agencies) and interoperability.
• Develop and consolidate Code Plug templates for radio communication for all radio users.
• Maintain data integrity and accuracy across various applications for radio IDs, serial numbers, aliases on the radio system by defining and following standard data guidelines.
• Support system upgrades, security patch updates and maintenance of the hardware and software supporting the applications described above.
• Define standard practices for radio Preventive Maintenance team to follow regarding regular upkeep of radios of all users.

This position requires to be part of the ‘on-call’ rotation.

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Essential:
This position has been designated as a Essential Employee position. An employee who has been designated by their department to be essential to maintain emergency services or to provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist operations and recovery.

Fair Labor Standards Act:

This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted virtually via Microsoft Teams.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.
Pay Range
$32.23 - $42.29
Hours
Standard business hours, however, position may require hours outside standard hours and on call is required.
Job Close Date 12/03/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1006 Smith Rd. Austin TX 78721 Preferred Qualifications
1. Knowledge of Radio Frequency (RF) conventional, trunking, and simulcast radio communication systems.
2. Demonstrated experience in use of radio applications such as Customer Programming Software ( CPS ), Key Management Facility ( KMF ) application, Radio Central, Radio Manager, and Provisioning Manager.
3. Demonstrated experience in developing and standardizing Code Plug templates for radio communication including details such as Talk Groups, interoperability, and other radio communication requirements to develop code plus templates.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


1. Develop, implement, and configure technological solutions

2. Assist in administering, monitoring, and maintaining one or more IT systems

3. Provide support in response to issues to resolve specific technical problems or make changes to systems

4. Prepare and maintain documentation related to the development and maintenance of systems

5. Perform bug tracking and quality assurance tasks

6. Participate in disaster recovery planning and testing

7. Develop and/or deliver training

8. Create and prepare reports

Responsibilities- Supervision and/or Leadership Exercised:
None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


• Knowledge of database design principles

• Knowledge of IT policies, procedures, and security requirements

• Knowledge of structured query languages

• Knowledge of process models and data flow diagrams

• Skill with computers and computer systems

• Skill in documenting and maintaining application and process or configuration information

• Skill in providing system/application administration

• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts

• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs

• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals

• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability

• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding

• Ability to define, analyze, and find solutions for difficult or complex problems

• Ability to view the big picture

• Ability to quickly become familiar with emerging technologies

• Ability to identify trends as well as isolated events

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet these qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

* Describe your knowledge of Radio Frequency (RF) conventional, trunking, and simulcast radio communication systems.
(Open Ended Question)
* Describe your experience in use of radio applications such as Customer Programming Software (CPS), Key Management Facility (KMF) application, Radio Central, Radio Manager, and Provisioning Manager. Please include which position on your application where you gained this experience. If you do not have this experience, please put N/A.
(Open Ended Question)
* Describe your experience in developing and standardizing Code Plug templates for radio communication including details such as Talk Groups, interoperability, and other radio communication requirements to develop code plus templates. Include which position on your application where you gained this experience. If you do not have this experience, please put N/A.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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