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Job Description
Grade 19 - Starting salary: $60,873.00. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Lead Meter Data Management System (MDMS) Specialist is a member of the SAWS ConnectH2O Operations team and the meter data management system (MDMS) subject matter expert for SAWS. The Lead collaborates regularly with MDMS vendor, consultants, and other SAWS resources to monitor system performance and to resolve issues impacting customer accounts.
ESSENTIAL FUNCTIONS- Acts as subject matter expert for MDMS platform suite of modules.
- Responsible for assigning and maintaining security roles for SAWS personnel as requested.
- Responsible for ongoing maintenance of MDMS reports and creation of new reports.
- Responsible for ongoing maintenance of the MDMS VEE rules engine and creation of new VEE Rules.
- Responsible for acceptance testing of new MDMS software, reports and system configurations.
- Develops collaborative working relationship with and supports fellow AMI Operations team members.
- Communicates within the AMI Operations team and to management about the ongoing operational state of the MDMS.
- Identifies performance anomalies and/or negative trends in the AMI system based on the MDMS Service Level Requirements (SLR) and works with the AMI Lead Head End Solution Operations Specialist to resolve any issues.
- Identifies performance anomalies and/or negative trends in the MDMS system based on the SmartWorks agreed upon Service Level Requirements (SLR) and initiates investigative action to resolve any issues.
- Monitors the daily delivery of billing determinants to the SAWS CIS.
- Monitors the daily delivery of consumption data to the SAWS SCP.
- Coordinates all disaster recovery efforts between SAWS, MDMS vendor, and CPSE (as needed).
- Proactively seeks opportunities to gain a better understanding of the operation of the MDMS System and to translate the benefits of the MDMS to day-to-day operations.
- Other duties as assigned.
DECISION MAKING- Reports to ConnectH2O Operations Manager.
- Works under limited supervision.
MINIMUM REQUIREMENTS- Associate's Degree in a relevant field of study from an institution accredited by a recognized accrediting agency.
- 5 years’ experience manipulating and analyzing large amounts of data.
PREFERRED QUALIFICATIONS- 5 years’ experience with INFOR and other SAWS IS applications.
JOB DIMENSIONS- Demonstrated ability to develop expertise in new systems and business processes.
- Excellent problem solving and reasoning skills.
- Excellent interpersonal management and communications skills.
- Ability to self-direct and operate autonomously.
- Ability to successfully complete SmartWorks Compass training.
- Working knowledge of SAWS meter operations field practices.
- Working knowledge of SAWS customer services practices.
- Skill with Word, Excel and Microsoft Outlook.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 20 pounds. Subject to sitting, standing and walking for long periods of time. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment with possible field visits to project sites, vendor meetings and/or other Service Centers. May operate a company or personal vehicle to conduct site visits.
May be required to work hours other than the regular schedule such as nights and weekends.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 12/15/2024 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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