What You'll Be Doing

The Animal Services Customer Experience Representatives are the "face" of the Animal Center; members of this team are often the first person customers interact with in person or on the phone. This team is responsible for providing empathetic and understanding customer service to the citizens of Wake County, as well as volunteers, fosters, and rescue groups. The Wake County Animal Center exists to provide intake, care, and adoption services for stray and homeless pets within Wake County. This includes assisting people who are surrendering their pets for rehoming or humane euthanasia, helping the finders of stray animals, facilitating the reclaim of pets from various intake sources, etc. In this position, you will be required to maintain a positive and helpful attitude towards all customers regardless of why they are seeking services from the Animal Center. In this position, staff are also expected to perform general animal handling and should feel comfortable around various animals with varying degrees of friendliness.

This position will have a varying schedule - Sunday through Saturday, not including holidays. Varying hours 8:00 am - 6:30 pm.

CERs are expected to:

• Complete routine office forms and records. Record intake information, enter customer data, record payments, cancel or update accounts, and maintain records of customer interactions or transactions and record details of customer inquiries
• Answer calls and emails. Respond to requests for services, inquiries from customers both internally and externally, schedule appointments, provide general information or direct requests to the appropriate area, process mail, perform routine word processing and scanning, copying, compiling, sorting, or filing information
• Handle incoming and outgoing animals. This may include leashing pets, placing pets in carriers, removing pets from traps, and transporting pets to intake and from the kennels

About Our Team

The Wake County Animal Center is an open-admission animal shelter operated by Wake County Government and on average takes in between 7,000 to 10,000 animals each year. We receive all stray, abandoned and surrendered pets in Wake County. The Center works in partnership with fosters, volunteers and local rescues, to treat and rehome thousands of homeless animals every year.

The Basics (Required Education and Experience)

• High school diploma or GED
• Six months of job-related experience

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• 2 years of cash handling experience
• 2 years of customer service experience
• Strong animal-related or animal-adjacent experience
• Multilingual

How Will We Know You're 'The One'?

• Managing one's own time to accomplish assigned tasks and shared responsibilities
• Actively looking for ways to help or assist people
• Strong interpersonal skills - outgoing, patient, professional, and able to get along well with a variety of people
• Familiarity with the care and humane handling of shelter animals, such as dogs, cats and little critters
• Basic computer skills and knowledge, including Microsoft Word and Excel
• Ability to solve basic problems, while considering the full range of options to find solutions and making decisions to resolve situations

About This Position

Location: Wake County Animal Care, Control & Adoption Center Raleigh, NC 27601

Employment Type: Temporary

Work Schedule: See posting for details

Hiring Range: 21.78 - 24.91

Market Range: 21.78 - 28.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 12/10/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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