Shelter Program Coordinator - Overnight

JOB SUMMARY:

The Overnight Shelter Program Coordinator will assist guests who are experiencing homelessness and are often times struggling with substance abuse, trauma, physical or mental health. The Coordinator will work with the Shelter Manager, Lead Coordinator, shelter staff, Community Partnership Administrator, and other service providers, the Shelter Coordinator will assist with overnight shelter services and provide guidance.

The salary range for this position is $20.18- $27.25 per hour with a starting pay rate of $21.50 per hour.

Position will remain open until filled.

This position involves 3 on-site over night 13 hour shifts. Hours may change as needed.

The assigned tasks in this job description are based on current information and are subject to modification as needed.

The ideal candidate will:

Ensure a safe and supportive environment: As the Overnight Shelter Program Coordinator, you will be the key person responsible for maintaining a secure and caring atmosphere within the shelter during overnight shifts. Without an onsite manager, you must be capable of handling emergency situations and making critical decisions, independently in some circumstances.

Have high integrity and empathy: We value individuals with a strong sense of integrity and empathy. As an Overnight Shelter Program Coordinator, you will interact with individuals from diverse backgrounds, each facing unique challenges. Demonstrating empathy and understanding, without judgment is essential to building trust and rapport with our guests.

Be self-Motivated and proactive: The role requires self-motivation and the ability to work independently during downtime. While ensuring the safety of guests is a priority, there may be periods of relative calm where staff are encouraged to utilize their downtime constructively, whether it's studying, reading, or engaging in personal development.

Understand the value of experience and lived experience: We strongly believe in the power of lived experience. Applicants who have direct experience with homelessness or related challenges will be highly valued. Your personal experience can provide unique insights and an empathetic perspective that may positively impact our guests.

Have emotional resilience: The job entails both highs and lows, and our ideal candidate should possess emotional resilience to cope with the challenges of the role. You will witness moments of triumph and heartache alike, and your ability to remain composed and supportive will be vital.

ESSENTIAL FUNCTIONS:

• Deliver onsite operations of the shelter program and/or alternate temporary accommodations. This includes access to basic services of showers, restrooms, laundry, lockers, mail, computers.
• Provide services consistent with our values, ensuring clients are treated with respect and dignity.
• Assure the completion of proper daily opening and closing procedures.
• Maintain a safe, controlled environment.
• Work with Shelter Manager and onsite security team, to observe and respond to member behaviors accordingly.
• Respond to emergencies and coordinate crisis intervention as needed.
• Create Risk incident reports.
• Track and document negative behaviors using shelters actions and consequences matrix.
• Enter data into the Homeless Management Information System (HMIS).
• Liaise with safety/security personnel on site to ensure all policies and procedures are followed.

OTHER JOB FUNCTIONS:

• Provide input to Community Partnership Office and Shelter Manager in updating processes and procedures for delivery of program services as necessary.
• Assist the Shelter Manager in participating in collaborative community meetings, networking and providing brainstorming solutions related to sheltering the homeless community.
• Be asked to create internal guidelines.
• Performs other duties as assigned.

QUALIFICATIONS:

Required Education:

• High School Graduate or GED.

Required Experience:

• Six (6) months of related experience and/or training.

Preferred Experience:

• 1 year related experience or training.

KNOWLEDGE,SKILLS & ABILITIES:

• Excellent interpersonal skills
• Teamwork and leadership abilities
• Able to be on-call for, and respond to, emergencies, including outside of standard business hours
• Comfort relating to and working with many kinds of people
• Familiarity with people experiencing homelessness or similar situations
• Ability to be calm, tactful, and thoughtful under pressure
• Excellent conflict resolution skills

PHYSICAL DEMANDS & WORKING CONDITIONS:

• Frequent m inimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Frequent exposure to routine office noise and equipment.
• Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) medical plans, Dental, Vision (for self/ spouse/ children)
• Employee Health & Wellness Center (self/family)
• Paid vacation, holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Personal and Professional Development opportunities
• Discounted recreation passes
• Employee recognition program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

A criminal history background check, including a criminal sex offender search, will be obtained pre-employment.

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• City of Loveland

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