What You'll Be Doing

Do you bring a can-do attitude and a diverse skill set that enables you to take on varied projects? Are you passionate about teaching and empowering others to succeed? Thrive in an environment where each day brings new challenges and opportunities? If you answered yes, come join our team as a Tax Training Specialist and make a meaningful impact with us!

As a Tax Training Specialist, you'll be an integral part of a dynamic team that spearheads the development and implementation of training, testing and coaching initiatives to foster employee development. This role offers ample opportunities for independent decision-making and significant visibility.

To support your performance and job satisfaction, we offer top-quality equipment, software, data resources and professional development opportunities. Our employee benefits package is among the best available. Furthermore, you'll have the flexibility to enjoy remote work and work with your manager to tailor your schedule when not actively engaged in employee onboarding and core training. We foster a nurturing environment that prioritizes both professional growth and personal wellness. If you're ready to join a team dedicated to excellence and making a positive impact on Wake County, we're excited to hear from you!

Key Responsibilities:

• Work as part of a team to serve as a department trainer, mentor and leader
• Provide support for complex issues to call center agents, appraisers and auditors by applying knowledge of business practices, procedures, technology and tax law
• Assist call center managers with special data reviews and other special projects
• Provide support and agent training for cash handling, balancing and other accounting duties

About Our Team

Are you passionate about making a difference in your community? At the Wake County Department of Tax Administration, we're dedicated to serving the citizens of Wake County by listing, appraising and assessing real and personal property. With a focus on excellence, we strive to maintain the highest level of customer satisfaction while delivering quality work, including accurate valuations and comprehensive property listings. As leaders in property tax collection in the state, our team has been recognized for our innovative leadership and computer system advancements. We also oversee the billing and collection of local gross receipts taxes and our compliance reviews ensure uniformity in taxation for all. Our extensive collection of local, state and national accolades underscores our unwavering commitment to exceptional service and performance. What truly distinguishes us is our outstanding training program, empowering every team member to excel and contribute meaningfully. Join us in shaping the future of Tax Administration with passion and purpose!

The Basics (Required Education and Experience)

• Associate's degree in Accounting, Business Administration or related field
• Two years of experience as a Tax Agent or in a related role
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bachelor’s degree in Accounting, Business, Finance or related field
• Four years of experience in property tax assessment, billing and collection, or equivalent
• In depth knowledge of real estate or business personal property
• Demonstrated internal and external customer service experience
• Strong written and oral communication skills
• Five or more years of experience working with ad valorem property taxes in North Carolina

How Will We Know You're 'The One'?

• Knowledge, skills and abilities gained from professional experience working with ad valorem taxes
• Excellent interpersonal, communication and customer service skills
• Advanced critical thinking and project management skills with ability to multi-task and prioritize
• Aptitude to interact with all levels of the department
• Demonstrated leadership capabilities
• Detail oriented with strong analytical and problem-solving skills
• Versatile approach in tailoring information and presentation approach that is steeped in situational awareness

About This Position

Location: Justice Center Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:25am - 5:10pm

Hiring Range: 25.07 - 28.80

Market Range: 23.57 - 37.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 12/31/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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