Deputy Chief Information Officer for the Technical Infrastructure Division (Deputy Director)

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.
The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is located in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

Position Duties

NOTE - The first application review will be on Tuesday, January 7, 2025. Please submit your application by 12:00 p.m. on Monday, January 6, 2025, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of January 27, 2025.

The City of San José Information Technology Department (ITD) seeks an experienced executive to serve as Deputy Chief Information Officer (DCIO) and lead the Technical Infrastructure Division.

Leaders in ITD all play a key role in working across organization boundaries to deliver superior IT services while shaping emerging demands. In partnership with the Chief Information Officer (CIO), the DCIO will drive the expansion of infrastructure services to meet the emerging demands and evolving work priorities. As a key position, the DCIO will play a pivotal role in advancing the City’s goals to innovate, accelerate solution delivery, and promote deep collaboration.

By aligning with the City’s commitment to equity and resource priorities, the DCIO will contribute directly to creating lasting value for the San José organization and its community as they navigate new, transformative challenges. Success in the City culture requires modeling values of collaboration, responsiveness, employee development, effective relationship management, and producing great outcomes.

Key responsibilities include but are not limited to:

• Mentor and direct multiple teams by establishing division goals and performance standards, conducting regular evaluations of the staff members' performance, and coaching staff members on performance and career development consistent with the IT strategic plan.
• Establish, oversee, and implement IT governance structures, policies, and processes to ensure that technology investments and initiatives align with City organizational objectives, mitigate risks, and ensure compliance with relevant regulations and standards.
• Drive innovation and continuous improvement within the IT infrastructure domain by exploring emerging technologies, industry trends, and best practices. Identify opportunities to enhance the performance, scalability, and resilience of IT systems, while optimizing cost-efficiency and supporting future business needs.
• Design and implement comprehensive disaster recovery and business continuity plans, ensuring that critical systems and services are quickly restored following disruptions, minimizing downtime, and maintaining public trust.
• Proactively monitor technology solutions and plan for system roadmaps that will benefit the City's ability to provide services in the most efficient and cost-effective manner.
• Manage and develop the skills and competency of IT staff based on current needs and emerging technologies or business strategies needed to support all work initiatives.
• In partnership with City departments, provide executive leadership through strategic goals, objectives, and high-level requirements executed with departments.
• Direct allocation of resources to achieve timely outcomes and measurable goals within budget; recommend IT spending and participate in the resource planning processes to ensure cost-efficient and high-quality services for the City.
• Build strong relationships with external vendors, partners, and service providers to ensure effective collaboration on technology solutions. Negotiate contracts and manage vendor performance to ensure delivery of high-quality services within budget.

Please note that the DCIO position is currently eligible for a hybrid telework schedule. However, the schedule for working remotely and onsite is subject to change.

Minimum Qualifications

Education and Experience
Any combination equivalent to successful completion of advanced course work from an accredited college or university in business, public administration, or related field; AND six (6) years of increasingly responsible experience in senior-level administrative and/or analytic work in a public or private agency. Experience managing a work unit equivalent to a major division within a City operating department is desirable.

Passing the San Jose Police Department (SJPD) background check is a condition of employment.

Other Qualifications

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

1) Job Expertise- The ideal candidate should have the following qualifications and experience:

• Experience managing large, integrated systems, data/voice/video networks, and cloud services environments to achieve (99.9%+, 24x7x365) service levels and successful outcomes.
• Experience overseeing the development and implementation of hybrid cloud infrastructure, ensuring seamless integration and efficient operation across on-premises and cloud environments.
• Experience managing customer support for large and diverse technology operating environments (5,000+ endpoints and users) to achieve successful outcomes.
• Expert management and maintenance automation of integrated systems, data/voice/video network, and cloud services environments.
• Collaboration with business lines in defining service levels, projects, and processes to ensure understanding of and support for business needs.
• Experience in managing budgets, ensuring financial efficiency, and maximizing resource allocation.
• Direct responsibility for and success in the attainment of (1) high customer satisfaction, (2) reliability, (3) performance, and (4) project success rates in large enterprise environments (internal support base of over 2,000 customers, 5+ supported remote sites).
• Strong product and project management experience with proven results, preferably including the use of both agile and traditional approaches.
• Implementation of change and release management processes and business architecture that yield a high degree of business alignment.

2) Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

3) Conflict Management - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

4) Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

5) Political Acumen - Demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.

6) Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

7) Vision/Strategic Thinking - Support, promote, and ensure alignment with the organization’s vision and values. Understand how an organization must change in light of internal and external trends and influences. Builds a shared vision with others and influences others to translate vision into action.

8) Project Management - Ensures support for projects and implements agency goals and strategic objectives.

9) Communication Skills - Effectively conveys information (e.g., complex security concepts) to non-technical executives, council/committee members, and other stakeholders, and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts; public relations during a crisis.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

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• City of San Jose

• 408-535-1285

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