IT Desktop Technician Supervisor

This recruitment will establish an employment list to fill current and any future vacancies for those County departments that have this position, which are the TCICT and Sheriff’s Departments. The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies within these departments, please submit an online application for consideration.

Current vacancy is with the Tulare County Information & Communications Technology Department (TCICT) located in Visalia.

Typical Duties

Plan, direct, supervise IT Desktop Technicians in providing technical support to the County; assist with the development of staff training, including career development and performance management; responsible for safety and compliance within the assigned unit; assist in coordinating related outsourcing and resource allocation as appropriate; coordinate problem solving, conflict resolution, severity escalations, task priority and outcome and result measurement

Minimum Qualifications

Education: Graduation from an accredited two-year college or university with an associate's degree in computer science, business administration, public administration or a closely related field.

Equivalency for Education : Supervisory experience may substitute for the required education on a year-for-year basis up to a maximum of two years of the educational requirement.

Experience: Two (2) years supervisory experience in an IT related field of work.

Knowledge of : Superior skills in logic, problem solving and planning; excellent written and oral communication skills; demonstrated experience in supporting Enterprise level Mobility solutions for end-users; demonstrated positive customer service demeanor; research and analyze procedural problems and provide recommendations for improvements and changes; demonstrated knowledge of current protocols, operating systems and pc/desktop/laptop standards in an enterprise environment; proven knowledge of creating, monitoring and reporting on Key Performance Indicators (KPI) and other measurements of success.

Skill/Ability to: Supervise, coordinate and oversee the work of a team of Desktop Technicians; create and maintain up to date procedural and policy documentation; ensure work queues (i.e., Request and Incident) are actively managed across the team; hire, train, motivate and develop employees; determine the schedule and priorities that create efficiencies and effective service delivery to customers; demonstrate a strong attention to detail while showing thoroughness in accomplishing a task through concern for all the areas involved; monitor and check work or information and plans and organizes time and resources efficiently; collaborate and develop cooperation and teamwork between cross-functional tier partners and County stakeholders.

DESIRABLE EMPLOYMENT STANDARDS

License/Certificates: A+ Certification, ITIL Foundations Certification, Supervision of technical staff. Possession of or ability to obtain an appropriate, valid California driver’s license.

Additional Information

Conditions of Employment
Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions. An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions. Some job classes may also require a physical exam.

College Cost Reduction Access Act
This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Bargaining Unit 19

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount: An annualbenefit amountis provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability).This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance: A choice of PPO and HMOmedical plans which include PPOand HMO dental plans andinclude dentalandvision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, andVision Services Plan (VSP).

Retirement : The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave : 12 set days and 1 personal holiday.

Vacation Accrual :
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.

FLSA exempt employees accrue an additional 5 days of vacation per year.

Sick Leave Accrual : 12 days per year with unlimited accumulation, 48 hours of which may be used toward family sick leave.

Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company.

Long Term Disability Insurance: A Long Term Disability plan is provided. This provides financial protection for you by paying a portion of your income while you are disabled.

Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation : A voluntary deferred compensation plan is available.

To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.

Closing Date/Time: 12/22/2024 11:59 PM Pacific

• 

• County of Tulare - HR&D

• 559-636-4900

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