Analyst I/II - Policy and Technology, PBCE

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About the Department

The City of San Jose’s Department of Planning, Building, and Code Enforcement (PBCE) serves to ensure the orderly and safe development of private properties, compliance with all applicable building, zoning, and quality of life ordinances and regulations, and to promote healthy and safe community standards. This is accomplished by departmental staff in service to customers by:

• Assisting and guiding land use and development to promote long-term goals and objectives that render safe, beneficial, and more sustainable communities
  

• Providing orderly administration and compliance of building codes, as mandated by the various levels of government, to ensure the construction of buildings, homes, and structures meet intended life safety and structural requirements
  

• Investigating and resolving citizen complaints of municipal code violations on private property in order to promote, maintain , and improve quality of life issues that better allow for safe and harmonious conditions in all neighborhoods
  

General Description

The Director’s Office of Planning, Building and Code Enforcement is committed to making the department a well-run, professional organization by helping staff professionally thrive in their service to the community. The Director’s Office aims to support all workgroups to achieve their operational potential by focusing on the (1) workforce, (2) budget, (3) informed management decision and (4) storytelling of each team. These four components collectively make up the Department’s Management Framework. Underlying the management framework is the department Customer Service Charter, our transparent commitment to improve outcomes for our customers, and the Policy and Procedure Hub which organizes department operational policies.

The Department is seeking applicants who are committed to working with staff throughout the department to improve operational performance and ensure quality service for all customers . Strong communication and interpersonal skills are essential, as the effectiveness of the role is dependent on the ability to foster positive working relationships with stakeholders throughout the City . Additionally, applicants who possess strong analytical and strategic thinking will be highly valued as the projects and methodology to accomplish the goals of the department are complex and dependent on fluid conditions.

What We Do
The Director’s Office leads operational improvements and coordination between the teams inside the department and liaisons with other departments to advance the goals of the City . The Department includes over 300 staff members responsible for issuing over 40,000 permits, conducting 100,000 inspections, and closing over 3,000 code cases per year. The Department plays a crucial role in advancing the 4,000 affordable housing units that are in the entitlement or permitting process and the 2,000 units in the construction and inspection phase .

Position Duties

Salary range(s) for this classification is/are:

• Analyst I: $88,954.32 - $108,108.00
  

• Analyst II: $97,078.80 - $117,979.68
  

This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

Planning, Building and Code Enforcement (PBCE) is currently seeking to fill the Policy and Technology Analyst ( “ Analyst ” ) position that will report to the Chief of Staff of the Director’s Office. The Analyst will be crucial in helping the department achieve it s vision of being a well-run , professional organization . The Analyst will work collaboratively with staff throughout the department to implement sustainable operational improvements and deploy technolog y tools that will improve the outcomes for customers .

Duties and Responsibilities

The position’s duties and responsibilities would include, but would not be limited to, the following:

• Maintaining the over 50 Customer Service Charter public dashboards, 75 operational measures, 100 improvement initiatives, and quarterly performance projections .
  

• Establish new operational dashboards that communicate team wor kload, capacity and throughput to provide manager s and other stakeholders a better understand ing of the team capability to achieve their objectives .
  

• Conduct analysis on historical permit volumes through department permitting systems to document past workload and capacity levels that will inform future staffing and budget decisions.
  

• Formalize new project management t actics for special projects that help ensure on - time and on budget performance that will also aid the improvement of long-term estimation for future projects.
  

• Support the periodic review of existing dashboards by examining operational changes that identify improvements to improve public communication .
  

• Manage the creation of new dashboards that tell a deeper story of the Department’s work that are centered around information that matters to customers.
  

• Manage the department customer support technology system and expand the software to additional teams while adding new system features that improves efficiency.
  

• Support the review and tracking of open audit recommendations for the department.
  

• Manage the implementation of Council directed referrals that impact operations and create documentation on the enhancements for communication to Council committees.
  

• Create a business continuity plan for the department IT systems to ensure ongoing operations during system outages.
  

• Manage the department Policy and Procedure Hub and coordinate with department leadership on new policy creation and departmental policy questions.
  

• Lead the development of departm ent-wide operational polic ies that communicates standard and expectations for all department staff .
  

• Coordinate with the Information Technology Department on cleaning up existing reports, automating dashboards and creating new reports.
  

• Analyze department operations using permitting and operational data , visually display the data that communicates complex operation in easy to understand diagrams, and create recommendations for improvements.
  

• Lead the operational analysis of customer facing workstreams to identify challenges, underlying causes, and dev elop rec ommended improvements that improve the customer experience or outcomes for the public.
  

Minimum Qualifications

Education and Experience

Analyst I
A Bachelor's Degree from an accredited college or university.

Analyst II
A Bachelor's Degree from an accredited college or university AND two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources.

Acceptable Substitution
Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or human resources may be substituted for the education requirement on a year for year basis.

Other Qualifications

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise - demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
  

• Analytical Thinking - approaches a situation or problem by defining the problem ,
  

• Collaboration - Develops networks and builds alliances; engages in cross-functional activities
  

• Communication Skills - effectively conveys complex information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
  

• Customer Service - demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
  

• Multi-Tasking - can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
  

• Teamwork & Interpersonal Skills - demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills
  

• Initiative - Exhibits resourceful behaviors toward meeting job objectives ; anticipates problems; is proactive and avoids difficulties by planning ahead ; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
  

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You will be prompted to answer all job-specific questions during the online application process. You must answer all questions to be considered or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Edmund Wong at edmund.wong@sanjoseca.gov

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 1/2/2025 11:59 PM Pacific

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• City of San Jose

• 408-535-1285

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