Senior Commercial Field Representative 1602

DUTIES

ANNUAL SALARY

$88,719 to $110,225; $90,732 to $112,710; $92,832 to $115,341; $94,941 to $117,972; $96,841 to $120,310; and $98,783 to $122,732

NOTES :

Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.
Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf .

DUTIES

A Senior Commercial Field Representative performs highly technical inspections of water and electric meters and service for compliance with Department of Water and Power rules and regulations; estimates and sets charges for unmetered water and electricity; performs difficult customer service-related work; communicates directly with customer to investigate and resolve disputes regarding electric and water service and explains the results of the investigation to the customer through multiple channels; investigates and records data relative to connected loads and rate classification; may investigate water and electric service irregularities, including facilities where illegal wiring, improper connections, or diversion of service is suspected or indicated; provides training and quality assurance; assigns and may review work of field employees; may supervise and work with, or assist in supervising, employees engaged in the field activities of the Department of Water and Power and performs related office and field duties, as required.

REQUIREMENT(S)/MINIMUM QUALIFICATION(S)

Two years of full-time paid experience as a Commercial Field Representative or in a class at that level working in the field turning water or electric services on and off; or
Two years of full-time paid experience as a Meter Reader team leader working in the field turning water or electric services on and off.


PROCESS NOTES

Applicants who lack six months or less of the required experience may file for this examination. However, they cannot be appointed until the full experience is met.
Applicants filing using City experience in a class other than Commercial Field Representative must submit a “Verification of Work Experience” (VWE) form, with the required signatures verifying their experience working in the field turning water or electric services on or off. The VWE form may be obtained on-line at http://per.lacity.org/exams/vwe-sup.pdf . Applicants may attach their completed VWE form to their on-line application at the time of filing or will have seven (7) calendar days from the on-line submission date to email a copy of their completed VWE form to per.appdocs@lacity.org . The subject line of your e-mail must include the exam title, your name, and indicate it is a VWE. In the body of your e-mail, you must also include your first and last name, last four digits of your Social Security Number, and contact phone number. Applicants who fail to submit their signed VWE form within the time required will not be considered further in this examination and their applications will not be processed.
A valid California driver’s license is required at the time of filing. Applicants will be disqualified and not eligible for hire if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).
Upon appointment, a Senior Commercial Field Representative may be required to furnish an automobile, properly insured, for use in City service. Mileage and per diem will be paid in accordance with established rates.


WHERE TO APPLY & APPLICATION DEADLINE

Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity/promotionaljobs for Promotional Examinations.

NOTE :

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

APPLICATION DEADLINE

Applications must be received by THURSDAY, DECEMBER 26, 2024.

SELECTION PROCESS

Examination Weights:

Multiple-choice Test - Qualifying

Interview - 100%

The examination will consist of a qualifying multiple-choice test and an interview. The qualifying multiple-choice test will consist of questions administered and proctored on-line, and the following competencies may be evaluated: Reading Comprehension; Safety Focus, including knowledge of: safety principles, practices, and procedures required by the Department of Water and Power and California Occupational Safety and Health Administration (Cal/OSHA); driving laws, regulations, and practices, such as Department of Motor Vehicles (DMV) laws and regulations for Class C vehicles and procedures for vehicle emergencies; Electrical Understanding, including knowledge of: basic electricity, such as residential and commercial electrical panels, electric meters, and proper wiring and voltage; Job Knowledge, including knowledge of: major components of electric meters; various types of water meters; major components of water meters; electrical prefixes and meter IDs; Department of Water and Power Meter Services and Field Operations Division rules, regulations, and procedures; street maps and/or GPS applications sufficient to locate field calls; and other necessary knowledge, skills, and abilities.

Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Senior Commercial Field Representative.

The qualifying multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e. their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. It is anticipated that the remote proctored multiple-choice test will be administered between TUESDAY, FEBRUARY 4, 2025 and MONDAY, FEBRUARY 10, 2025. Candidates who do not complete and submit the remote proctored multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination.

FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html .

Passing Score for Qualifying Multiple-Choice Test

The passing score for the qualifying multiple-choice test will be determined by Personnel Department staff after the test is administered. Consideration will be given to the number of candidates taking the test and the existing and anticipated number of vacancies, such that there are a sufficient number of eligibles on the list to satisfy current and future vacancies for the next two years. Therefore, the passing score for the qualifying multiple-choice test may be set either at, above or below 70% .

Candidates must achieve a passing score on the qualifying multiple-choice test and meet minimum qualifications in order to be scheduled for the interview. The examination score will be based entirely on the interview.

The examination score will be based entirely on the interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Analytical Ability; Attention to Detail; Self-Management; Customer Service; Job Knowledge, including knowledge of: the transmission of water and electricity; Department of Water and Power Meter Services and Field Operations Division rules, regulations, and procedures; electrical and water shut-off procedures; electrical and water diversion techniques and methods; and other necessary knowledge, skills, and abilities.

Candidates will be notified later by e-mail of the date, time, and location of the interview, which may be held in Los Angeles or on-line.

NOTES :

This examination is based on a validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.
As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .
Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.
You must have received a regular appointment to a City position or be on a reserve list to file on a promotional basis.
Seniority credit at the rate of 0.25 of a point for each year of continuous classified City service will be added to the weighted test score of each candidate.
A final average score of 70% or higher in the interview portion of the examination is required to be placed on the eligible list.


THIS EXAMINATION IS TO BE GIVEN ONLY ON AN INTERDEPARTMENTAL PROMOTIONAL BASIS

The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html

There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees:

http://per.lacity.org/bens/index.html

Closing Date/Time: 12/26/2024 11:59 PM Pacific

• 

• City of Los Angeles

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