Real-Time Information Center Analyst I/II

Description/Special Instructions

The City of Elk Grove is currently accepting applications for

REAL-TIME INFORMATION CENTER ANALYST I/II

The City of Elk Grove Police Department is seeking an innovative and collaborative problem solver to join our Real-Time Information Center! The Real-Time Information Center (RTIC) leverages multiple technology platforms to provide the most up-to-date information and intelligence to stakeholders within the Police Department and the City. In addition, the RTIC functions as the Department Operations Center during critical events, as well as our emergency management branch of the City. Learn more about the technology and operations of the City’s RTIC here .

The Real-Time Information Center Analyst I/II must possess strong investigative and administrative research skills. A certification in Crime and Intelligence Analysis is highly desirable. Additionally, the ideal candidate will continuously demonstrate expertise in analytical problem-solving, encompassing the entire process from problem discovery to solution implementation. Strong interpersonal skills are crucial, as this role involves working collaboratively within a dynamic team in an open floor plan environment. Although direct experience working in a real-time center is preferred, candidates who do not have this experience should be prepared to exhibit a solid understanding of the operational missions and concepts of such centers, and how their leadership skills and abilities have prepared them for this role.

Tentative Recruitment Timeline (subject to change)

Filing Deadline: January 17, 2025, by 11:59 PM

Oral Board Interviews: February 6, 2025 (virtual)

Final Selection Interviews: February 13, 2025 (in person)

The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Why work for the City of Elk Grove? Proud Heritage. Bright Future.

Community Profile

Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year.

Representative Duties

DEFINITION

Under immediate supervision (Real-Time Information Center Analyst I) to general supervision (Real-Time Information Center Analyst II) , performs professional level administrative, strategic, and tactical analyses, studies, and research projects related to criminal activity in support of crime prevention, detection, and solving crimes; collects, analyzes, and provides crime, intelligence, and communications information from a variety of sources; identifies and analyzes crime, intelligence, and communications trends, patterns, and series of actual and anticipated criminal activity; provides recommendations via analysis and reports to members of the Police department for problem solving efforts; communicates crime statistics information to members of the community monthly and upon request; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from assigned management or supervisory personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Real-Time Information Center Analyst I: This is the entry level classification in the Real-Time Information Center Analyst series. Initially under close supervision, incumbents learn and perform routine professional d uties in support of statistical research and analysis related to criminal activity for the Police Department. As experience is gained, assignments become more varied, complex, and difficult. Close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Real-Time Information Center Analyst II: This is the journey level classification in the Real- Time Information Center Analyst series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Real-Time Information Center Analyst class series are flexibly staffed and positions at the II-level are normally filled by advancement from the next lower level upon management approval, after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class, subject to budgetary funds.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Researches and analyzes crime intelligence data; develops and prepares charts, graphs, maps, reports, databases, and related materials to track and present findings related to criminal activity and ongoing investigations.
• Performs a full range of strategic, tactical, and administrative analysis involving the identification and evaluation of crime series, patterns, and trends; conducts studies; prepares predictions based upon previous reported activity and an analysis of typical behavior patterns and provides statistical information to the Department, other City departments, and the public.
• Provides recommendations for directed patrol efforts or problem-solving measures to prevent crime and aid in the arrest of individuals responsible; assists operational and administrative personnel in planning the deployment of resources for the suppression of criminal activities.
• Provide insights that help investigators in identifying suspects and understanding criminal behaviors.
• Researches, analyzes, and collects crime, intelligence and communications data from a variety of sources including various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County’s KPF system.
• Maintains records and develops complex reports concerning crime, intelligence, and communications analysis; maintains records for in-house statistics; maintains and files crime analysis and management reports; prepares statistical reports as required.
• Communicates with supervisor, City officials, employees, other departments, vendors, service providers, system users, the public, outside agencies, and other individuals as needed to coordinate work activities, review the status of work, exchange information, resolve problems, or give/receive advice/direction.
• Responds to public inquiries about crime statistics in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
• Develops technical manuals as needed for crime analysis.
• Monitors laws, rules, policies, procedures, and emerging technology in real-time information center operations and crime analysis; recommends new or improved technologies, processes, or procedures.
• Organizes and manages events and functions related to the Real-Time Information Center.
• Participates in emergency management planning, preparation, training, and response.
• Assists in planning, scheduling, prioritizing, assigning, and reviewing the work of staff responsible for performing various activities in the Police Department's Real Time Information Center.
• Performs related duties as assigned.

Qualifications

QUALIFICATIONS

Knowledge of:

• Operations, services, and activities of a crime analysis program.
• Principles, practices, methodologies, and techniques of crime analysis, crime prevention, law enforcement, and police records processing.
• Advanced principles of intelligence gathering and analysis.
• Methods and techniques used in research and statistical data collection and analysis.
• Geographic features and locations within the area served.
• Law enforcement reporting requirements, confidentiality practices, and emergency service procedures.
• Methods and techniques of conflict resolution.
• Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems, tactical dispatching, and multi-channel radio systems.
• Operational procedures, services, and activities of a Real Time Information Center or communications/dispatcher center, Police Department, and other City departments.
• Pertinent federal, state, and local laws, codes, and regulations.
• Principles, practice, and techniques utilized in emergency management.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Understanding of best practices creation of multimedia material and design
• Understanding of Incident Command Systems (ICS) and National Incident Management Systems (NIMS) models.
• Understanding of various multimedia platforms, their uses, and content distribution techniques.
• Various methods and techniques used in research and statistical analysis.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• Diversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and the functioning of the City and their impact on fostering innovation and collaboration.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Current equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Perform statistical research, analysis, and interpretation.
• Analyze various crime data and develop analytical reports.
• Track and present findings related to criminal activity, patterns, and trends.
• Prepare extensive reports, maps, charts, graphs, and other visual aids.
• Recommend and implement goals and objectives for providing crime analysis and research.
• Be available for emergency situations for live content feeds.
• Perform statistical research and interpret statistics.
• Compile, arrange, and present information in a clear and concise manner.
• Effectively manage time with multiple projects under tight deadlines
• Maintain a calm demeanor and process information quickly and accurately in emergency situations.
• Maintain composure, alertness and concentration while working for extended periods of time.
• Maintain confidentiality.
• Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment and computer equipment.
• Operate specialized public safety computer systems and applications.
• Prepare extensive reports, maps, charts, graphs, and other visual aids.
• Prepare predictions of criminal activity based upon previous reported activity and an analysis of typical behavior patterns.
• Recommend and implement goals and objectives for providing crime analysis and research.
• Remain flexible in an environment with changing priorities, deadlines, and schedules.
• Respond to requests and inquiries from the general public.
• Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.
• Work evenings, weekends and holidays as required.
• Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Real-Time Information Center Analyst I/II: A bachelor’s degree from an accredited college or university with major coursework in criminal justice, statistics, or a directly related field.

Real-Time Information Center Analyst I: Two (2) years of experience performing paraprofessional level administrative research and staff support experience.

Real-Time Information Center Analyst II: Two (2) years of increasingly responsible experience performing professional level administrative research and staff support in a Police department or similar setting equivalent to the City’s Real-Time Information Center Analyst I classification.

Licenses and Certifications:

Real-Time Information Center Analyst I: None

Real-Time Information Center Analyst II: Possession of a Certificate of Completion in Crime and Intelligence Analysis issues by the California Department of Justice.

Physical Demands and Work Environment

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds. Reasonable accommodations will be made for individuals with disabilities qualified to perform essential functions of a position or positions within this classification.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS
Employees may be expected to work overtime, weekends, evenings, and holidays as required.

The information listed above is subject to change and does not constitute either an expressed or implied contract. The City of Elk Grove is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Department at (916) 478-2230.

CITY OF ELK GROVE

EMPLOYEE BENEFIT SUMMARY - NON REPRESENTED

Annual Leave (vacation/sick)
Upon Hire 176 hours 6.77 hours per pay period
5 Year Anniversary 216 hours 8.31 hours per pay period
10 Year Anniversary 232 hours 8.92 per pay period
15 Year Anniversary 256 hours 9.85 hours per pay period
20 Year anniversary 272 hours 10.46 per pay period

Deferred Compensation

Employee may participate in a 457 deferred compensation plan up to maximum allowed by law.

Deferred Compensation - City Match

The City will match up to 4% of employee's salary to a deferred compensation plan. There is a 1 year vesting period.

Employee Assistance Program

Available to employee and immediate family.

Flexible Spending Account

Covers IRS approved medical and/or approved dependent care expenses to be paid on a pre-tax basis.

• Medical spending up to $3200.00 annually.
• Dependent care up to $5,000 annually.
• Adoption Assistance FSA up to $16,810 annually.

Health (Medical) Insurance
The City participates in the CalPERS Health Plan (PEMHCA) and offers a "cafeteria plan," which includes a monthly City contribution that an employee may apply toward premiums for medical insurance.

The City's Contribution rates for the 2024 plan year are as follows:

Single: up to $919.27 per month
2-Party: up to $1,838.54 per month
Family: up to $2,390.10 per month

Employees who show evidence of other group health insurance coverage and waive enrollment in a CalPERS health plan shall receive a taxable in lieu cash fringe allowance of $300 per month.

Dental Insurance
100% City paid for employee and eligible dependents if enrolled in the City's medical plan.

Vision Insurance
100% City paid for employee and eligible dependents if enrolled in the City's medical plan.

Pet Insurance
City employees are eligible to purchase pet insurance at a discounted premium rate through MetLife.

Supplemental Health Insurance
The City provides supplemental health insurance up to $15,000 per year for eligible participants.

Retirement Health savings Account

City provided defined contribution program for IRS-eligible medical expenses upon retirement.

Holidays

Twelve (12) paid holidays per year and sixteen (16) floating holiday hours per fiscal year. Employees who are assigned by the Police Chief to work shifts receive a 5% Holiday Pay Differential in lieu of paid holidays and eight (8) floating holiday hours per fiscal year.

Alternative Work Schedules
Available depending on Department

Life Insurance

City provides Life insurance at 1X base salary with a minimum of $50,000 and maximum of $300,000. Additional life insurance may be purchased by employee up to a maximum of $500,000.

Military Leave

The City will pay qualified employees any difference between his/her base salary and the amount received in military reserve pay for regularly scheduled annual training that requires the employee to take military leave from his/her regular work week.

Retirement -PERS
Your CalPERS Pension formula will be dependent upon your hire date with the City of Elk Grove and/or your status with any Public Retirement System.

• 2.7% at 55 if hired before 8/12/12.
• 2% at 55 if hired after 8/12/12 and a current Classic member of CalPERS.
• 2% at 62 if hired after 1/1/13 and not a Classic member of CalPERS.

Internal applicants will remain in their current retirement formula unless they are moving from a safety to miscellaneous classification.

Short Term/Long Term Disability

• The City provides Short-Term Disability coverage @ 66.67% of income, up to a maximum benefit of $2,300 per week and Long-Term Disability coverage @ 66.67% of income, up to a maximum benefit of $15,000 per month.
• The City also provides Paid Family Leave coverage @ 60-70% of weekly earnings up to a maximum of $,1623 per week.

City employees DO NOT contribute to the California State Disability Insurance (SDI) program.

Social Security

City offers an IRS qualifying retirement plan, therefore, employees do not currently participate in the Social Security program.

Tuition Reimbursement

80% up to $2,000/year for City related Certification programss.
80% up to 3,500/year for Associates, Bachelors or Masters Degree

Wellness Program

Amazing on-site Wellness Coordinator and multiple fitness and wellness classes such as yoga and pilates available throughout the week!

Closing Date/Time: 1/17/2025 11:59 PM Pacific

• 

• City of Elk Grove

• (916) 478-2208

Show more