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Job Description
Summary
Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services by performing the following duties:
Essential Duties and Responsibilities
Essential Duties and Responsibilities:- Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.
- Questions callers to determine location and seriousness of emergency and response needed.
- Enters information into computer-aided dispatch system.
- Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel, and equipment and to relay instructions or information to remote units.
- Provides pre-arrival instructions to caller, including CPR.
- Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
- Relays information between hospital staff and emergency medical technicians at site or in ambulance.
- Provides preliminary first aid instructions before paramedic truck or ambulance arrives.
- Transmits and receives messages between divisions of own agency and other law enforcement agencies.
- Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.
- Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
- Enters, updates, and retrieves information from a variety of computer systems.
- Answers or forwards non-emergency requests for assistance.
- Tests communications and alarm equipment and backup systems to ensure serviceability.
Education and/or Experience
Education and/or Experience:
High School Diploma or GED and a combination of one year of clerical; computer operation; heavy telephone/public contact or related experience. Thirty (30) semester hours of college credit may substitute for one year of required experience.
Certificates, Licenses, Registrations
Certificates, Licenses, Registrations:
TCOLE Operator’s Certification preferred but not required. A valid class C driver’s license with a clean driving record is a requirement of this position. CPR Certification preferred.
The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more.
To learn more details, vist our benefits page. -
ABOUT THE COMPANY
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City of Lancaster
Show moreHistorical Overview
The first settlement made in the Lancaster community was in September 1844 by Roderick Rawlins. Mr. Rawlins and other members of his party had secured "headrights" from the Republic of Texas. Read on...
Location
Located in the Southwest portion of Dallas County, the City of Lancaster is approximately 15 minutes south of Dallas and is well situated to access the Dallas/Ft. Worth Metroplex, one of the largest and most diverse in the nation. Read on...
Lancaster offers the perfect blend of open farmland, rolling hills, creeks, and woodlands, with home prices ranging from $160,000 to $600,000. Our community features tree-shaded neighborhoods, an excellent public library, a Senior Life Center, and over 600 acres of parks, including a municipal golf course and the Lancaster Visitors Center and State Auxiliary Museum.
Ideally located for commuting within the Dallas/Fort Worth Metroplex, Lancaster provides easy access to major highways and is close to DART light rail, Dallas Love Field, and DFW International Airport. The city also boasts a regional airport and an industrial park with rail access. Educational opportunities abound with nearby campuses of Dallas College, Cedar Valley College, and the University of North Texas at Dallas, while the Lancaster Independent School District (LISD), the first district-wide STEM district in Texas, offers award-winning education.
Lancaster features diverse shopping, dining, and recreational opportunities, including a 100-acre Community Park with a recreation center, indoor aquatic facility, fishing pier, and outdoor athletic facilities, as well as the Bear Creek Nature Preserve. With a vibrant mix of amenities and a strong sense of community, Lancaster is the ideal place to live, work, and play!
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