Business Process Specialist

City of Austin, TX
Austin, Texas United States  View Map
Posted: Dec 20, 2024
  • Full Time
  • Administrative Analysis and Research
  • Job Description

    Minimum Qualifications
    Education and/or Equivalent Experience:
    • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
    • Experience may be substituted for education up to a maximum of four (4) years.


    Licenses or Certifications:
    • None.
    Notes to Applicants
    The City Clerk’s Office is seeking to fill a Business Process Specialist position to serve as a primary liaison to multiple Boards and Commissions and collaborate with City Department staff at all levels.

    This position requires strong customer service experience. This includes the ability to establish and maintain good working relationships with the public, Boards and Commissions members, and city employees at all levels.

    Ideal candidates must have experience working in cross functional teams, knowledge of training methodologies and techniques. They will also have knowledge of parliamentarian procedures and will conduct web page audits on multiple webpages for: Boards and Commissions, Intergovernmental Entities, Associated Entities, Council Corporations, and Council Committees to ensure accuracy of information. Additional duties as assigned.

    To view the City of Austin Recruitment Video, please click here!

    Assessment: An assessment(s) may be administered as part of the interview process.

    When completing the City of Austin employment application:

    The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history.
    • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
    • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates.
    • A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
    • A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.


    Travel:

    If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

    Benefits:

    Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
    Pay Range
    $29.23 to $36.54
    Hours
    Monday - Friday; 8:00 a.m. - 5:00 p.m.
    The position is in-person with two-days of telework per week upon completion of probationary period. The position requires working outside of normal business hours as dictated by business needs. Further, work schedules may change to a rotating shift. Candidates must be agreeable to accepting assignments.
    Job Close Date 01/09/2025 Type of Posting External Department Office of the City Clerk Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. Second Street Preferred Qualifications
    • Experience with agenda and meeting minute preparation, campaign finance reporting and use of document management systems.
    • Experience working with City of Austin Boards and Commissions to include, but not limited to, City Code, City Charter, State laws, ordinances and resolutions and parliamentary procedures.
    • Ability to develop and conduct training sessions on a variety of topics and services including designing and implementing web-based trainings.
    Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


    Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. Develops and maintains databases to support data analysis and research findings for business projects. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements. Write reports that summarize findings, data collection techniques, implementation options, etc. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives. Facilitates and documents meetings, action items, and processes using flowcharting methodologies. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

    Responsibilities - Supervisor and/or Leadership Exercised:
    • None.
    Knowledge, Skills and Abilities
    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


    • Knowledge of business strategies, objectives, planning, development and management processes and process improvement
    • Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling
    • Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
    • Knowledge of performance measures, quality improvement programs and project management methods
    • Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
    • Skill in using computers and related software applications
    • Skill in data analysis and problem solving
    • Ability to quickly recognize and analyze irregular data and situations
    • Ability to work independently and with teams
    Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
    The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
    Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).
    * The minimum qualifications for the Business Process Specialist position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these minimum qualifications?
    • Yes
    • No
    * Describe your experience with drafting meeting agendas and meeting minute preparation.
    (Open Ended Question)
    * This position requires the ability to research and apply City Code, City Charter, State law, the Texas Open Meetings Act, and Board Bylaws. Describe your experience and method for researching state, local statutes, or other policy documentation.
    (Open Ended Question)
    * Describe any experience you have using parliamentary procedures or Robert’s Rules of Order.
    (Open Ended Question)
    * Describe your experience with developing and implementing web-based trainings; and in presenting information, developing educational programs or conducting training sessions. This may include “in-person” training, webinars, or computer-based training programs.
    (Open Ended Question)
    * The positions require working outside of normal business hours as dictated by business needs. Do you have the ability to work outside of normal business hours?
    • Yes
    • No
    * Do you have the ability to travel to multiple sites as part of the regular job duties?
    • Yes
    • No


    Optional & Required Documents

    Required Documents Cover Letter Resume Optional Documents
  • ABOUT THE COMPANY

    • City of Austin
    • City of Austin

    The City of Austin

    This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017. 

    Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability. 

    The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum. 

    Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes. 

    There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.

    City Government

    The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms. 

    The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin. 

    The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Show more

MORE JOBS

  • Construction Inspection Supervisor

    • Palm Desert, California
    • COACHELLA VALLEY WATER DISTRICT
    • Nov 19, 2024
    • Full Time
    • Administrative Analysis and Research
    • Clerical and Administrative Support
    • Construction and Skilled Trades
  • TISSUE ANALYSIS TECHNICIAN SUPERVISOR I

    • Los Angeles, California
    • LOS ANGELES COUNTY
    • Jul 14, 2024
    • Full Time
    • Administrative Analysis and Research
    • Clerical and Administrative Support
  • Environmental Program Assistant/Analyst

    • Jefferson City, Missouri
    • State of Missouri
    • Nov 14, 2024
    • Full Time
    • Administrative Analysis and Research
    • Environmental Services
    • Project Management
  • Maintenance Supervisor I FRDC

    • Fulton, Missouri
    • State of Missouri
    • Dec 18, 2024
    • Full Time
    • Administrative Analysis and Research
    • Building Maintenance
    • Clerical and Administrative Support
  • Performance Consultant

    • Austin, Texas
    • City of Austin, TX
    • Dec 13, 2024
    • Full Time
    • Administration and Management
  • GIS ANALYST 2

    • Carson City, Nevada
    • State of Nevada
    • Dec 17, 2024
    • Full Time
    • Administrative Analysis and Research
    • GIS and Surveying
Show More
Apply Now Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.
Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.