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Job Description
Description
THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.
The Desktop Support Technician is part of the Help Desk team and provides technical assistance, support, and maintenance for the County's computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability. The Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.
Examples of Duties
- Provides end-user support and customer service as the initial point of contact on the IT Help Desk.
- Responds to service requests in a proactive and timely manner.
- Maintains user identity and access rights for various systems, including network, access control, etc.
- Installs, tests, and troubleshoots computer hardware, software, and peripheral equipment for various County computer systems.
- Troubleshoots and installs telephone equipment.
- Troubleshoots audio / visual systems.
- Provides mobile device support.
- Maintains hardware inventory and portions of Active Directory.
- Follows all county security and privacy policies and best practices to protect county information and assets within his/her control.
- Maintains documents and files related to work completed.
- Creates and generates reports as needed.
- Confers with department heads and elected officials to schedule computer installation and maintenance.
- Regular and punctual attendance is required.
- Performs other related duties as required.
Minimum Qualifications
- High School Diploma or GED and a minimum three years of experience in a related field; or an equivalent combination of education and related experience required.
- Bachelor's Degree preferred.
- Position may require various computer or technical-related certifications.
- Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.
- Must not have any Class B misdemeanor or higher convictions or deferred adjudications.
To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.
The Department of Technology Services commits to the following core values:
- To deliver service with integrity and respect.
- To respond to the technology needs of the County in a proactive and timely manner.
- To meet the technology needs of the County with consistency, agility, flexibility, and foresight.
- To manage technology resources in a fiscally conservative manner.
- To develop a technology team that is passionate about serving the needs of the County.
- To support and understand each member of our team both personally and professionally.
- To encourage positive attitudes, teamwork, and open communication.
Supplemental Information
To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list.
Closing Date/Time: Continuous -
ABOUT THE COMPANY
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Denton County
Show moreDenton County, Texas - Home With a population of just over 859,000, we are one of the fastest growing counties in the country. With that comes myriad development and entertainment opportunities to serve our citizens, as well as the steady stream of visitors to the area.
Located at the apex of Dallas and Fort Worth triangle, Denton County is a hub of growth and development. We have a pro-business climate, as evidenced by our low tax rate. Our government officials welcome innovative, high-quality development and the opportunity to strengthen the current economic base and create job opportunities, and are committed to an ongoing improvement in the quality of life for our citizens.
Home to two major universities, with a third under construction, and one junior college, Denton County’s focus on higher education is second to none. Not only does Denton County boast two major highways within close proximity to DFW International Airport, but we are also home to Alliance Airport, the world's first 100% industrial airport designed for cargo and corporate aviation.
According to a recent CBS News report, of the nine U.S. counties with the strongest economic growth, Denton County ranks number one. In addition, we have a well-educated, skilled workforce, and an abundance of land for future development.
We welcome you to Denton County and invite you to experience all the great things Denton County has to offer – you will not be disappointed!
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