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Job Description
The Family Support Division is seeking applications for Benefit Program Associates in the Greene County - Medical Review Team Customer Service Center based at 101 Park Central Square, Springfield, MO.- Work directly with customers to answer questions about their situation;
- Work directly with customers to enter verifications/changes on their cases;
- Monitor local drop boxes and scan/index documentation appropriately;
- Work to register applications
- Register applications dropped off at their location;
- Register applications through the FSD Docs and other Queues;
- Direct local customers to the correct next step in their process;
- Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.
- Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
- Review documents for accuracy, completeness and compliance.
- Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
- Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
- Perform, review, and verify complex computations involving the application of rules and regulations.
- Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
- Other duties as assigned.
High School diploma or equivalent and 1-3 years of relevant experience. (Substitutions may be allowed.)
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Recruitment Area: Accepting applications from all qualified applicants.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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