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Job Description
Marketing Statement
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
Job Summary
PAY RATE
SEIU Professional Grade 16
$59.77/hour (Step 1) - $78.13/hour (Step 5)
External candidates start at step 1 ($59.77/hour)
REPORTS TO
D. Garcia
CURRENT ASSIGNMENT
This announcement will be used to establish an eligibility list of qualified candidates.
The Senior Computer Support Coordinator (SCSC) is responsible for providing expert technical support, strategic guidance, independent research, and analysis for workgroup and enterprise systems with a focus on Enterprise Networking.
This role involves the comprehensive management of the District's Administration network infrastructure. Key responsibilities include:- Network Management: Oversee and maintain the administration network infrastructure, ensuring optimal performance and reliability.
- Switching Protocols Expertise: Demonstrate proficiency and hands-on experience with switching protocols, including OSPF (Open Shortest Path First), BGP (Border Gateway Protocol), and STP (Spanning Tree Protocol).
- Network Upgrades: Plan and implement network upgrades and replacements, particularly focusing on switching equipment across administrative buildings and remote office locations.
- Troubleshooting: Identify, diagnose, and resolve network issues efficiently to minimize downtime and service disruption including WIFI access.
- Configuration and Integration: Ensure new network components are correctly configured and seamlessly integrated into the existing network environment.
- Documentation: Maintain up-to-date documentation of network configurations, changes, and infrastructure layouts.
- Security Management: Implement and monitor security measures in coordination with the District’s Cyber Security Team to protect the network infrastructure from threats and vulnerabilities.
- Data Center Administration: Manage and oversee the operations of the data center, ensuring optimal performance, reliability, and security.
- End-User Support: Assist the general computer end-user population with technical issues related to desktops, servers, and networking technologies.
- Enterprise Application Support: Provide support for enterprise application systems, ensuring seamless integration and operation.
- Technical Assistance and Needs Assessment: Engage with end-user department staff to determine system needs and provide technical assistance in areas such as AV systems and technology, Active Directory and Microsoft 365, Backup and Data Recovery, Disaster Recovery as a Service, Fax & Voice over Data solutions, and Data Center administration.
SELECTION PROCESS
This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process", failure to comply will invalidate an employee's application.
The Employment Office will screen bids/applications/resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process may involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.
All applicants are asked to complete the application and/or Bid Form in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the Bid or application form.
The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.
APPLICATION PROCESS
This is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the internal maintenance "Short Form Application for District Pools" process. Failure to comply will invalidate employee's application. As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates.
External applicants may only apply on line, at www.bart.gov/jobs . Applicants needing assistance with the on line application process may receive additional information by calling (510) 464-6112.
The Employment Office will screen short form applications and resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process will involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Examples of Duties
Under direction and guidance from IT Business Systems Operations Supervisor, Division Manager or Chief Information Officer , provide independent analysis and research on computer problem incidents, problems and requests affecting individual users and workgroups but focusing mainly on enterprise level solutions, standardization in hardware and software architecture to ensure scalability to accommodate future growth while maintaining compatibility/inter-operability with existing and legacy systems still in production use.
Develop maintain and update documentation and procedures for enterprise systems and enforce Office of the CIO policies, standards and procedures.
Provide full-time Primary Systems Administration for workgroup and enterprise systems for IP network, Storage Area Network, servers and infrastructure management application systems for physical and virtual environments, initiate and lead resolution of complex technical issues and problems in enterprise environments in timely manner.
Provide systems analysis, design, implementation, planning and administration at enterprise level i.e, multiple workgroups managed centrally using enterprise tools that proactively monitor large systems such as setting up alerts for enterprise systems.
Provide Subject Matter Expertise in the following areas: Desktop Deployment and Configuration Management, IP Network and Routing/Switching for wired and wireless network infrastructure, Storage Network and Back Up System, Servers/Network Operating Systems.
May be required lead of technical projects and teams through partial and/or all project phases: project initiation, development, implementation and Close-out phases, coordinate large technical and functional teams on CIO projects and implementations for enterprise systems as assigned.
Represent CIO on projects sponsored by other business departments.
May be required to mentor and train lower and equal level CSCs on projects.
Minimum Qualifications
Education
Bachelor's degree in Computer Science, Information Systems or a closely related field. Certifications in network and server engineering/administration and configuration are highly desirable.
Experience
Five years of (full-time equivalent) verifiable experience with increasing responsibilities and results in providing workgroup and enterprise solutions to medium-sized and large organizations in a highly complex IT environment. Responsibilities within these five years must include hands-on infrastructure systems design and administration include two (2) years of technical project management and/or lead experience.
Substitution
Additional experience as outlined above may be substituted for the education on a year-for-year basis. Bachelor’s degree from an accredited four-year college is preferred.
Knowledge and Skills
Knowledge of :- Configuring and maintaining the following hardware:
- Desktops, Laptops and Other Endpoint Devices
- Network Interface Cards and Wireless Adapters
- Routers, Switches, Network Controllers and Wireless Access Points
- Enterprise Backup Systems (tape and disk)
- Standalone, Rack-mounted and Blade Servers
- Local, Metropolitan and Wide Area Network
- Copper and Fiber cabling
- Power and Cooling Requirements for Data Center and equipment
- Other Hardware as Needed
- Configuring, using and supporting the following software and systems services:
- Computer Operating Systems for Servers, Desktop/Laptops, such as DOS, Novell Open Enterprise Server (OES) and Apple operating systems for personal devices
- Business Productivity Office Professional Applications
- Enterprise Email (client and server)
- Driver installation for peripherals i.e. printers, scanners
- Manage Enterprise Backup Systems (tape and disk)
- IT Service Management software for Help Desk
- Configuration Management, Automated Software Distribution and Asset Inventory, Remote Control for PCs and other Devices
- Network Performance Monitoring and Management
- Antivirus software (client and server)
Skill in :- Troubleshooting integration issues of enterprise systems
- Troubleshooting desktop/laptop/server hardware/software and network troubleshooting physical and virtualized network, server, storage and desktop environments
- Configuration, maintenance and troubleshooting enterprise systems configuration and operating systems i.e. Microsoft Windows, Novell, Linux and Unix
- IP networking in enterprise wired and wireless environments as well as enterprise systems configuration and operating systems
- Configuring and maintenance of complex enterprise systems including network routers, switches and controllers, blade servers, server clusters, storage area networks and systems management tools for enterprise, network, storage systems, configuration management and control in physical and virtualized environments.
- Technical concepts and technologies that Office of the CIO implements and to quickly design standards, procedures, performance metrics, strategies and methodologies for implementations that can be re-used for future projects and implementations.
- Leadership in defining complex enterprise issues/problems and implementing large-scale impact solutions.
- Developing approaches and strategies to minimize risk for systems implementations /migrations and develop /execute project plans for IT Projects and implementations for enterprise systems.
- Working well with others and provide excellent customer service.
Equal Employment Opportunity GroupBox1
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .
The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.
Highlights- Medical Coverage (or $350/month if opted out)
- Dental Coverage
- Vision Insurance (Basic and Enhanced Plans Available)
- Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
- 2% @ 55 (Classic Members)
- 2% @ 62 (PEPRA Members)
- Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
- 6.65% employer contribution up to annual maximum of $1,868.65
Closing Date/Time: 2/2/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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BART (Bay Area Rapid Transit)
Show moreThe BART story began in 1946. It began not by governmental fiat, but as a concept gradually evolving at informal gatherings of business and civic leaders on both sides of the San Francisco Bay. Facing a heavy post-war migration to the area and its consequent automobile boom, these people discussed ways of easing the mounting congestion that was clogging the bridges spanning the Bay. In 1947, a joint Army-Navy review Board concluded that another connecting link between San Francisco and Oakland would be needed in the years ahead to prevent intolerable congestion on the Bay Bridge. The link? An underwater tube devoted exclusively to high-speed electric trains.
Since 1911, visionaries had periodically brought up this Jules Verne concept. But now, pressure for a traffic solution increased with the population. In 1951, the State Legislature created the 26-member San Francisco Bay Area Rapid Transit Commission, comprised of representatives from each of the nine counties which touch the Bay. The Commission's charge was to study the Bay Area's long range transportation needs in the context of environmental problems and then recommend the best solution.
The Commission advised, in its final report in 1957, that any transportation plan must be coordinated with the area's total plan for future development. Since no development plan existed, the Commission prepared one itself. The result of their thoroughness is a master plan which did much to bring about coordinated planning in the Bay Area, and which was adopted a decade later by the Association of Bay Area Governments (ABAG).
The BART Concept is Born
The Commission's least-cost solution to traffic tie-ups was to recommend forming a five-county rapid transit district, whose mandate would be to build and operate a high-speed rapid rail network linking major commercial centers with suburban sub-centers.The Commission stated that, "If the Bay Area is to be preserved as a fine place to live and work, a regional rapid transit system is essential to prevent total dependence on automobiles and freeways."
Thus was born the environmental concept underlying BART. Acting on the Commission's recommendations, in 1957, the Legislature formed the San Francisco Bay Area Rapid Transit District, comprising the five counties of Alameda, Contra Costa, Marin, San Francisco and San Mateo. At this time, the District was granted a taxing power of five cents per $100 of assessed valuation. It also had authority to levy property taxes to support a general obligation bond issue, if approved by District voters. The State Legislature lowered the requirement for voter approval from 66 percent to 60 percent.
Between 1957 and 1962, engineering plans were developed for a system that would usher in a new era in rapid transit. Electric trains would run on grade-separated right-of-ways, reaching maximum speeds of 75-80 mph, averaging perhaps 45 mph, including station stops. Advanced transit cars, with sophisticated suspensions, braking and propulsion systems, and luxurious interiors, would be strong competition to "King Car " in the Bay Area. Stations would be pleasant, conveniently located, and striking architectural enhancements to their respective on-line communities.
BART employees in the 1970s.
Hundreds of meetings were held in the District communities to encourage local citizen participation in the development of routes and station locations. By midsummer, 1961, the final plan was submitted to the supervisors of the five District counties for approval. San Mateo County Supervisors were cool to the plan. Citing the high costs of a new system-plus adequate existing service from Southern Pacific commuter trains - they voted to withdraw their county from the District in December 1961.
With the District-wide tax base thus weakened by the withdrawal of San Mateo County, Marin County was forced to withdraw in early 1962 because its marginal tax base could not adequately absorb its share of BART's projected cost. Another important factor in Marin's withdrawal was an engineering controversy over the feasibility of carrying trains across the Golden Gate Bridge.
BART had started with a 16-member governing Board of Directors apportioned on county population size: four from Alameda and San Francisco Counties, three from Contra Costa and San Mateo, and two from Marin. When the District was reduced to three counties, the Board was reduced to 11 members: four from San Francisco and Alameda, and three from Contra Costa. Subsequently, in 1965, the District's enabling legislation was changed to apportion the BART Board with four Directors from each county, thus giving Contra Costa its fourth member on a 12-person Board. Two directors from each county, hence forth, were appointed by the County Board of Supervisors. The other two directors were appointed by committees of mayors of each county (with the exception of the City and County of San Francisco, whose sole mayor made these appointments).
The five-county plan was quickly revised to a three-county plan emphasizing rapid transit between San Francisco and the East Bay cities and suburbs of Contra Costa and Alameda counties. The new plan, elaborately detailed and presented as the "BART Composite Report, " was approved by supervisors of the three counties in July 1962, and placed on the ballot for the following November general election.
The plan required approval of 60 percent of the District's voters. It narrowly passed with a 61.2 percent vote District-wide, much to the surprise of many political experts who were confident it would fail. Indeed, one influential executive was reported to have said: "If I'd known the damn thing would have passed, I'd never have supported it. "
The voters approved a $792 million bond issue to finance a 71.5 mile high-speed transit system, consisting of 33 stations serving 17 communities in the three counties. The proposal also included another needed transit project: rebuilding 3.5 miles of the San Francisco Municipal Railway. The new line would link muni streetcar lines directly with BART and Market Street stations, and four new Muni stations would be built.
The additional cost of the transbay tube -- estimated at $133 million -- was to come from bonds issued by the California Toll Bridge Authority and secured by future Bay Area Bridge revenues. The additional cost of rolling stock, estimated at $71 million, was to be funded primarily from bonds issued against future operating revenues. Thus, the total cost of the system, as of 1962, was projected at $996 million. It would be the largest single public works project ever undertaken in the U.S. by the local citizenry.
After the election, engineers immediately started work on the final system designs, only to be halted by a taxpayer's suit filed against the District a month later. The validity of the bond election, and the legality of the District itself, were challenged. While the court ruled in favor of the District on both counts, six months of litigation cost $12 million in construction delays. This would be the first of many delays from litigation and time-consuming negotiations involving 166 separate agreements reached with on-line cities, counties, and other special districts. The democratic processes of building a new transit system would prove to be major cost factors that, however necessary, were not foreseen.
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