What You'll Be Doing

The Wake County Human Service’s Economic Self-Sufficiency division has over 225 Eligibility Caseworkers who provide critical resources for the citizens of Wake County. Case managers determine eligibility based on factors such as income, family size, medical information, medical evaluations/ health conditions, resources, deductible expenses, and needs. Applications are processed in NCFAST (the electronic case management system) and OnBase (the document management system) to issue benefits and perform case management functions. The case managers spend the majority of time within NCFAST and OnBase to determine the clients’ eligibility. With Cooler temperatures here, Wake County families need your help keeping warm this season. Are you energetic and interested in working with the Energy Team? This work will allow you to assist low income families who experience heating, or cooling related crisis. We are seeking an Energy Assistance - Eligibility Caseworker II to join this dedicated team.

Daily responsibilities will include:

• Interviewing individuals to obtain the necessary information to determine their eligibility; providing clients appropriate information about economic benefits, referrals to community resources and other services
• Requesting the verification needed to determine eligibility according to program policy; evaluating information and making eligibility determinations
• Entering required data into computer systems to authorize their benefits
• Providing back up, working reports, providing accurate and timely documentation, and utilizing a document management system for caseload management

**This position may have to work occasionally out of an alternative Wake County or Community-Based location after hours or on weekends, during high-peak season. This position is required to work in office for 6 months or until quality work standards are met prior to working a hybrid schedule and may be deployed back to the office without notice. In-person training will be held at the Swinburne location. This position may have to work overtime during high peak periods

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Three years of job-related experience
• Valid driver's license and a safe driving record may be required.
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
• Proficiency in calculating budgets
• One (1) year or more of determining income eligibility for Energy Assistance or related programs
• Ability to develop and maintain relationships with customers by understanding and responding to identified needs

How Will We Know You're 'The One'?

• You will have knowledge of NCFAST for Energy Assistance programs
• Experience applying complex policy to determine client budgets
• Ability to interpret policy and translate complex concepts to the public
• Demonstrated experience meeting performance goals within a deadline driven environment
• Ability to work in a fast-paced environment with accuracy and attention to detail
• Strong verbal and written communication skills
• Ability to thrive in an environment with frequent changes
• Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Monday - Friday - 8:30am - 5:15pm

Hiring Range: 23.20 - 28.42

Market Range: 23.20 - 33.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 1/13/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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