What You'll Be Doing

Wake County's Public Health team is currently seeking a dynamic Program Assistant with administrative support and customer service experience in a Public Health, Health Care, Human Services setting that is ready to take their career to the next level!

As the Program Assistant you will have an opportunity to work and report directly to the Wake County Health Director. In your new role you will perform clerical and administrative duties as well as coordinates and acts as a backup for administrative staff reporting to the Health Director’s management team.

The Program Assistant maximizes effectiveness by accomplishing these functions:

• Create and maintain an organized filing system for electronic and hard copy documents and a ssist with managing and gathering documentation for accreditation and other required activities
• Assist the Health Director with problem-solving issues related to administrative, policy/procedure clarifications, vendor selection, technology solutions, and others as assigned. Maintain office supply inventory
• Coordinate and maintain calendar invitations and logistics for all Health Director's meetings, attend meetings and take minutes as needed
• Assure Health Director's correspondence from Executive leadership, urgent requests, upcoming deadlines, prepared for upcoming meetings, prompt to meetings
• Manage and monitor Health Director’s calendar - deconflict meeting times, ensuring information needed to attend meetings is prepared and disseminated
• Assure meeting materials are included in calendar items (agendas, email communications, web links, contact information, directions, etc.)
• Serves as Health Director liaison to internal and external partners
• Coordinate with other administrative staff assigned to Public Health
• Greet guests and customers, answer questions, appropriately direct inquiries
• When cross divisional tasks are assigned, this position will function as team lead in coordinating administrative staff of Health Director’s leadership team to ensure consistent messaging, information gathering and process flow (e.g. PDMS process). As such this position will have delegated authority to establish timelines, deadlines, and assign tasks to support staff. Conflicts related to this function will be resolved at the leadership level

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Associate's degree
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Strong preference:Administrative support and customer service experience in a Public Health, Health Care, Human Services or related environment
• Strong preference: Four years or more administrative support and customer service experience (office management experience a plus)
• Bachelors in Business Administration or related degree
• Proficiency with Microsoft Outlook
• Five years or more for supporting an Executive level type position
• Administrative support experience in the medical arena
• Proven record of competence in time management, planning and problem solving
• Proficiency with Microsoft Office Suite (skills will be evaluated upon interview)

How Will We Know You're 'The One'?

• Experience providing Executive leadership support
• Experience in government or health and human services settings
• Self-directed, adaptable and attentive to detail
• Excellent verbal and written communication skills
• Able to provide anticipatory planning, guidance, and problem solving
• Initiative, independence, and able to complete projects without detailed instructions
• Knowledge of proper spelling, grammar, punctuation, and sentence structure to ensure that written materials are prepared and reviewed are complete, concise, and error-free
• Ability to analyze written information to determine importance of correspondence
• Ability to use software programs in support of supervisor’s report, presentations, and other types of communication
• Ability to maintain confidentiality and exercise discretion in handling information and materials
• Ability to be flexible in adapting to changes in priorities, assignments, and other interruptions which may impact pre-established timelines for completing assignments
• Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs (e.g. Microsoft Office, internet)

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 22.84 - 27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 1/10/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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