INFORMATION TECHNOLOGY MANAGER I

Position/Program Information

TYPE OF RECRUITMENT:
Open Competitive Job Opportunity

Filing will start effective January 8, 2025 , at 8:00 a.m. (PT)

We will continue accepting applications until we determine it is no longer necessary. We may close the application filing window without prior notice.

EXAM NUMBER :

Y2565D

NO OUT-OF-CLASS EXPERIENCE OR WITHHOLDS ARE ALLOWED FOR THIS EXAMINATION.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

MISSION:

To advance the health of our patients and our communities by providing extraordinary care.

SPECIAL SALARY INFORMATION:
Management Appraisal of Performance Plan (MAPP)
This position is subject to the provision of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with (MAPP) guidelines and regulations.

DEFINITION:
Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. May function as a departmental CIO (Chief Information Officer) in a small County department.

Essential Job Functions

Plans, organizes, manages, integrates, and evaluates the work of a division/section with subordinate supervisors and/or staff.

Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination.

Develops and directs the implementation of operational plans to support the County's/department's business goals.

Works with department/ business managers to evaluate current and anticipated Information Technology requirements.

Develops and negotiates service level agreements and manages to ensure their attainment.

Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems.

Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications.

Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection.

Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff.

Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects.

Manages, directs, and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions.

Coordinates problem solving, conflict resolution, escalations, restart, and recovery.

Meets and consults with customers and vendors regarding service delivery needs.

Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development.

Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments.

Promotes efficient, cost-effective uses of advanced technologies and manages the migration to next-generation technologies.

Conducts or oversees research and special studies and implements recommended organizational, procedural, and other changes and benchmarks internal operations against best practices of other agencies and organizations.

Manages and/or participates in department disaster recovery planning and systems security administration.

Coordinates the development, implementation, and administration of technical training program for business users.

Requirements

SELECTION REQUIREMENTS:

OPTION I: Two (2) years of full-time, paid experience at the level of Los Angeles County class of Information Technology Supervisor*, Principal Information Systems Analyst*, Principal Application Developer*, Principal Operating Systems Analyst*, or Principal Network Systems Administrator*.

OPTION II: Six (6) years of progressively responsible**, full-time***, paid experience in a centralized Information Technology organization**** performing information systems analysis and design, application development, network administration or operating systems analysis; three (3) years must have been in a supervisory capacity*****.

PHYSICAL CLASS 2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

LICENSE: A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants that possess the following desirable qualifications:

• Additional qualifying experience e xcess of the Selection Requirement for Option I.
• A dditional experience in a supervisory capacity, in excess of the Selection Requirement for Option II.
• Information Technology (IT) Revenue Cycle Management / Patient Accounting experience which shall include expertise in managing and maintaining the systems that handle financial and billing information in a healthcare.

SPECIAL REQUIREMENT INFORMATION:
*Experience at the level of the Los Angeles County's classes listed in Option I of the Selection Requirements is defined as follows:

Information Technology Supervisor - Supervises the activities of an Information Technology section within a departmental centralized information technology organization responsible for providing complex information technology services, including planning, design, coordination, development, implementation, maintenance, and support of automated information and telecommunication systems.

Principal Information Systems Analyst - Performs highly specialized and complex information systems analysis and design tasks, and provides technical leadership in IT strategic planning, business automation planning, business process improvement and application development. Acts as a lead or technical consultant for complex systems development projects and may supervise lower-level Information Systems Analysts and other technical staff.

Principal Application Developer - Performs highly specialized and complex information systems analysis and programming tasks and acts as technical expert for development or maintenance of one or more major systems. This position may also function as a lead for application development projects and may supervise lower-level application development personnel.

Principal Operating Systems Analys t - Provides technical leadership or supervision of work involving complex operating systems and associated software, hardware, and servers, including midrange or mainframes hosting critical applications in a high-availability environment. These environments require formal change management and problem resolution procedures and comprehensive back-up and recovery solutions.

Principal Network Systems Administrator - Positions allocable to this class provide technical leadership for the comprehensive support of complex network and server operating system environments. Incumbents perform a wide-range of network-related duties, including the design, implementation, and maintenance of complex networks. This position functions as a lead for complex network systems administration projects and may supervise lower-level Network Systems Administrators and other technical staff.

** Progressively responsible is a significant increase in the complexity and the scope of responsibility in information technology and systems functions over time.
*** Full-time experience is evaluated on the basis of a verifiable 40-hour work week.
****A Centralized IT organization has responsibility , under the direction or guidance of the chief information Technology official or the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit.
*** Supervisory Capacity is defined as responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management.

Non-paid experience will not be accepted.

Additional Information

EXAMINATION CONTENT:
An evaluation of your experience, desirable qualifications, and supplemental questionnaire based on your application information weighted 100%.

Candidates must achieve a passing score of 70% or higher on this examination in order to be added to the eligible register.

ELIGIBILITY INFORMATION:
Applications are processed as they are received and those receiving a passing score will be added to the eligible register accordingly.

The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.

No person may compete in this examination more than once every twelve (12) months.

SPECIAL INFORMATION:
Appointees may be required to work any shift , including evenings, nights, weekends, and holidays.

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

VACANCY INFORMATION:
The resulting eligible register will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur.

APPLICATION AND FILING INFORMATION:
Applications must be submitted online only. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this web site.

You may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the exam requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and requirements serving as your description of duties will not be sufficient to demonstrate that you meet the exam requirements. Comments such as “See Resume” or referencing other unsolicited materials/documents will not be considered a response. Doing so may result in an incomplete application, and you may be disqualified.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information https://lacountylibrary.org/library-locator .

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Health Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT:
Tanisha Buggs, Exam Analyst
(213) 288-7000
tbuggs@dhs.lacounty.gov

CALIFORNIA RELAY SERVICES PHONE :
(800) 735-2922

For detailed information, please click here

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• Los Angeles County

• (800) 970-5478

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