Patient Representative

Minimum Qualifications

• Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
• Any combination of related education and experience may be substituted

Licenses or Certifications:
None
Notes to Applicants
Position Overview:
The Patient Representative performs administrative support duties for the Communicable Disease Unit ( CDU ) clinics, including answering phones, greeting and registering patients at the Sexual Health and Tuberculosis clinics; scanning patient documents, medical records processing, filing and purging documents, cash handling and reporting. Assists chaperoning and translating for patients during clinic visits. Supports various CDU staff and performs other duties as assigned.

APH Information:

• This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan .
• Departmental Competencies related to the position can be found on Austin Public Health’s website .

Be a part of Austin Public Health, https://youtu.be/wJgNIc3ivkA .

Immunization Requirement:

• Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.

Regarding your application:

• Incomplete applications will not be considered.
• Qualifying education experience, knowledge, skills, and abilities must be clearly stated on your application. Resumes are welcome, but we do not use any information provided on your resume to qualify and refer you to the hiring department.
• Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number.
• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees in Good Standing who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

Additional Information:

• When public health responds to an emergency, you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than Austin Public Health.
• This position is eligible for the Public Service Loan Forgiveness ( PSF ) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer.

If you are selected to interview:

• Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference
• This position will require a pre-employment Criminal Background Investigation ( CBI ).
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate, and/or graduate degrees, will be required.

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment, and minimize delays and costs.
• Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.
• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days
• When public health responds to an emergency, you may be assigned activities outside your job description. This may involve responding anytime, including nights and weekends,s with possible deployment to locations other than the Austin Public Health.
• This position is eligible for the Public Service Loan Forgiveness ( PSF ) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Tobacco-free Workplace
The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises

Pay Range
$21.63 - $23.79

Hours
Monday-Friday
8:00 a.m. - 5:00 p.m.
Job Close Date 01/28/2025 Type of Posting External Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location RBJ Public Health Center, 15 Waller Street, Austin TX 78702 Preferred Qualifications

• Customer Service experience
• Experience working in a health care setting
• Experience using electronic health records systems, preferably eClinicalWorks
• Bilingual in English and Spanish
• Experience working with marginalized populations

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs. Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients. Interviews and gathers information to assist patients with obtaining needed resources or services. Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services. Research and contact pharmaceutical companies for drugs, equipment, information and other services. Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services. Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests. Assist staff with clinic programs and outreach activities. Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local City, state, federal and health laws, rules, and regulations
• Knowledge of community programs and services
• Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
• Skill in coordination between patients, clinic staff, and others
• Skill in research and persuasion
• Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
• Skill in effectively utilizing community resources and programs
• Skill in oral and written communication
• Ability to take initiative and work independently
• Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
• Ability to compile reports on clinic operations, resources, cost analysis, and other services
• Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are: An associate degree in health, science, or a field related to the job, plus two (2) years of experience in public health or patient services. Any combination of related education and experience may be substituted. Do you meet these qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Please describe your experience working with people of different cultural and socioeconomic backgrounds.
(Open Ended Question)
* Due to working in a high risk areas, applicants applying for this position must comply with Austin Public Health's immunization policy as a condition of employment. Can you meet this requirement?

• Yes, I will comply with vaccinations required by APH.
• No, I cannot meet this requirement.

* Select the level that best describes your skill and knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.

• none
• basic
• intermediate
• advanced
• expert

* This position requires a valid Texas Class C Driver's License. Do you have a valid Texas Class C Driver's License or if selected for this position, do you have the ability to acquire a valid Texas Class C Driver's License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* Please describe your experience and level of proficiency in using electronic health records. Please include the EHR’s name, number of years used, and level of usage.
(Open Ended Question)
* Customer Service skills are essential in this position. In your opinion, what is the most important aspect of Customer Service?
(Open Ended Question)
* Select the statement that best describes your English/Spanish bilingual ability

• Speak both English and Spanish fluently
• Speak some Spanish
• Understand some Spanish
• Fluent in English only
• Fluent in Spanish only

* In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin?

• Yes
• No
• Don't know

* If you answered yes to the question above, please describe your experience.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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