Public Information Representative I/II

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The San José Fire Department's (SJFD) mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, “all hazard” fire department, responding to approximately 93,000 calls for service each year from 34 Fire Stations. SJFD’s service area includes a number of high-hazard occupancies, including an international airport; a general aviation reliever airport; five major hospitals (including two trauma centers, and five emergency departments); the SAP Center, home of the NHL’s San Jose Sharks (17,500 capacity); PayPal Park, home of MLS’s San Jose Earthquakes and the NWSL’s Bay FC (18,000 capacity); San José State University (the oldest public institution of higher education on the West Coast) with a student population of 36,000;?three super regional malls; approx. 100 high-rise structures; and the United States Patent and Trademark Office.

Position Duties

The Fire Department is currently seeking to fill one full-time Public Information Representative.

Salary range(s) for this classification is/are:

• Public Information R epresentative I : 85,044.96 - 103,477.92
• Public Information Representative II : 93,868.32 - 114,070.32

This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

Reporting to the Public Information Manager, the Public Information Representative I/II (PIR) will be responsible for developing multi-lingual public education (PubEd) materials and providing relevant messaging to a diverse audience. This position will support the delivery of the San José Fire Department’s mission to protect life, property, and the environment through prevention and response by developing educational materials to aid various occupancies such as restaurants, small businesses, apartment buildings, single-family dwellings, etc. in fire prevention and safety; providing focused attention on safety campaigns leading into holiday celebrations and seasonal changes throughout the year; and building community alliance toward achieving fire prevention and safety goals.

The PIR will be tasked with developing PubEd programs that reach a diverse audience, maintaining appropriate levels of educational supplies, including brochures and activity books, and working with firefighters to provide necessary guidance and resources to assist with community engagement.

The PIR will also assist with media relations, support internal/external events and press conferences, provide updates to the Department’s website, and create content for SJFD’s social media channels.

Minimum Qualifications

Public Information Representative I:

Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field. No minimum experience required.

Acceptable Substitutions: Additional years of professional experience in public relations, public information, or other related experience may be substituted for education on a year-for-year basis up to two years.

Public Information Representative II

Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field and two years of progressively responsible professional public information, marketing, or public relations experience. No substitution for education.

Licensing requirements:

Valid California driver’s license or the ability to obtain one.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Communication Skills - communicates and listens effectively and responds in a timely , effective, positive, and respectful manner; written reports and correspondence are accurate , complete, and current; well-organized, legible, concise, neat, and in proper grammatical form .
• Customer Service - demonstrates ability to anticipate internal and external customers' needs and deliver services effectively and efficiently in a timely , accurate , respectful and friendly manner.
• Flexibility - makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes , performance expectations, organizational culture, or work environment.
• Political Skills - demonstrates an understanding and consideration of how actions will affect stakeholders and other areas in the organization.
• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations
• Teamwork & Interpersonal Skills ?- Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Project Management - Ensures support for projects and implements agency goals and strategic objectives ?
• Planning - Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives , while ensuring the optimal use of resources to meet those objectives .
• Initiative : Exhibits resourceful behaviors toward meeting job objectives ; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

Desirable qualifications:
Please explain your background in public information or community engagement. Do you have any experience working with multi-lingual projects or ad campaigns? If so, can you provide an example of a recent campaign you managed or participated in? Please explain your experience working with diverse teams of internal and external stakeholders. What experience do you possess managing websites and/or social media channels?

If you have questions about the duties of these positions, the selection or hiring processes, please contact Jessica Delgado at Jessica.Delgado@sanjoseca.gov

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 1/27/2025 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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