IT Business Systems Analyst Senior (Service Designer)

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
• Experience may substitute for education for up to (4) years.

Licenses and Certifications Required:
None.
Notes to Applicants
Position Overview:
This position will collaborate with multidisciplinary teams to reimagine how the City of Austin provides services for residents. Responsibilities include documenting and translating user experience research findings into user and technical requirement documentation for identified projects. They will lead end to end UX research to understand user needs and motivations to make products, services, websites more intuitive and enjoyable for users. This position will collaborate with service designers, UX designers, content strategists, and technologists to develop and build tools/resources that support improvement strategies. Work will involve collaborating with stakeholders to assess new ideas, legacy systems, and processes to identify opportunities for improved user experience and sustainable future systems.

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted virtually via Microsoft Teams.


Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.

This position has been designated as a Critical Employee. Critical Employees are considered necessary and vital and support and activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
$37.63 - $50.37

Hours
Standard business hours.
Job Close Date 01/23/2025 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6800 Burleson Rd, Build 310, Suite 295, Austin, TX 78744 Preferred Qualifications

• Experience conducting user research, designing user experiences, prototyping solutions, and leading usability testing for digital services and process efficiencies.
• Experience analyzing data, research findings, and business processes to identify trends and recommendations and presenting findings to stakeholders to make informed decisions.
• Experience with facilitating discovery and design workshops with multidisciplinary groups ranging from senior-level stakeholders to everyday users to identify user experience and service design improvements.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors. Develop statement of work for use in requests for proposals. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures.
• Knowledge of legacy and web-based systems interfaces.
• Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts.
• Knowledge of cost-benefit analysis and total cost of ownership modeling.
• Skill in performing requirements development, process modeling, reporting and project management tools.
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Business Systems Analyst Sr position are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet the minimum qualifications of this position?

• Yes
• No

* Describe your experience conducting user research, designing user experiences, prototyping solutions, and leading usability testing for digital services and process efficiencies.
(Open Ended Question)
* Describe your experience analyzing data, research findings, and business processes to identify trends and recommendations and presenting findings to stakeholders to make informed decisions.
(Open Ended Question)
* Describe your experience with facilitating discovery and design workshops with multidisciplinary groups ranging from senior-level stakeholders to everyday users to identify user experience and service design improvements.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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