Supervising Public Safety Dispatcher

Description

CLICK HERE FOR THE JOB ANNOUNCEMENT
You must have at least three years of recent Public Safety Dispatcher experience for a a California law enforcement agency. You must also possess and currently maintain the California POST Public Safety Dispatching Certificate in order to be considered for this position.

DEFINITION

Under direction of the Police Support Services Manager, provides shift supervision and general oversight for all public safety dispatch staff; supervises and ensures effective daily operation of the Police Communications Section; acts as a key communications liaison between the Operations and Support Services Divisions, and other various departments throughout the city; performs dispatch duties, when needed, to provide section coverage; and performs other duties as assigned.

DISTINGUISHING CHARACTERISTICS

This classification has first-line supervisory responsibility over Senior Public Safety Dispatcher and Public Safety Dispatcher employees which includes, scheduling shifts, authorizing time off requests, training staff, completing performance evaluations, and recommending disciplinary action, when appropriate. The Supervising Public Safety Dispatcher possesses and maintains the necessary essential functions of the Public Safety Dispatcher classification, and can perform dispatch duties, as required, for business necessity. It is distinguished from the Senior Public Safety Dispatcher which is the lead level classification in the dispatcher series that doesn't have full supervisory responsibility. It is further distinguished from the Police Support Services Manager which has overall managerial responsibility for the multiple sections of dispatch, records, and property/evidence.

SUPERVISION RECEIVED

Direct supervision is provided by the Police Support Services Manager with direction provided by other chain of command staff.

SUPERVISION EXERCISED

Provides direct supervision to Senior Public Safety Dispatchers, Public Safety Dispatchers, temporary employees, and volunteer staff.

Examples of Important and Essential Functions

Supervisory Functions
Provides leadership, mentoring, and coaching to employees; assigns, directs, and evaluates performance of assigned staff; monitors daily dispatch activities and operations; prioritizes and assigns duties; assesses staff performance including routine quality assurance reviews of all dispatchers; conducts dispatcher interviews and assists in selecting candidates for employment; monitors staffing levels; schedules work shifts and vacations to maintain minimum staffing requirements; writes performance evaluations to include recommendations provided by Senior Public Safety Dispatchers; develops and conducts performance improvement plans (PIP), and recommends disciplinary action, as needed; works with Senior Public Safety Dispatchers to prepare training guidelines and conduct staff training on the City's communication system; completes all documentation as mandated by the department training program; and researches, investigates, and conducts follow-up on complaints regarding dispatch operations which may include interviewing concerned parties, collecting and analyzing pertinent information, and preparing written reports.

Administrative Functions
Interprets and ensures compliance with operational guidelines, policies and procedures; recommends updates to section guidelines and training material through proper channels; monitors and ensures all equipment is functional including computer aided dispatch terminals and system files; troubleshoots minor equipment problems and coordinates equipment repairs when needed; reports to staff and management all significant incidents and repairs relating to calls for service, critical incidents, and equipment issues; maintains detailed electronic and manual records and files; effectively communicates and to those contacted in the course of the work including other City departments/divisions, other agencies, co?workers and the general public; and utilizes personal computers to perform word processing and spreadsheet functions.

Call Taking and Dispatching Functions
Assists dispatch staff in performing daily operations which may include answering emergency 911 or administrative telephone lines when calls are excessively high or during staff shortages; dispatches police units to handle emergency and non-emergency crimes or problems; operates radio and computer aided dispatch terminals to interact with and direct the operation of field personnel; and performs the full range of dispatch duties when required for business necessity.

Job Related and Essential Qualifications

Demonstrated Knowledge of :
Principles, practices, and techniques of supervision; effective communication techniques; computer?aided dispatch systems and radio dispatch equipment operation; communication center operations; emergency communications techniques; duties and requirements of public safety dispatch positions; proper English usage, grammar, punctuation, and spelling to write and review reports and complete performance evaluations; alphabetical, chronological, and numerical filing systems; scheduling parameters to ensure adequate staffing levels; effective training techniques; and personal computer operating systems and software applications.

Demonstrated Skills to :
Plan, organize, direct, review, and evaluate the work of assigned staff; organize work flow; exercise sound judgment, initiative, and creativity; coordinate multiple projects and meet critical deadlines; and collect and interpret data for use in decision making and planning; communicate effectively both verbally and in writing with those contacted in the course of work; establish and maintain supportive relationships with peers and supervisors; interact and cooperate with staff and other divisions and perform work in a professional manner; schedule shifts and train, supervise and evaluate staff; monitor work of subordinates to ensure department standards are met; recognize and resolve employee issues and concerns; read and interpret department policies and procedures; operate and troubleshoot computer?aided dispatch and other automated systems and equipment; perform all the duties of a Public Safety Dispatcher when required; analyze situations quickly and promptly to make sound decisions; maintain confidentiality; maintain accurate, up?to?date logs, records and files; write clear and concise reports, letters, and memos; input and retrieve computer data quickly; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); have a positive outlook and be flexible in responding to change; and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public.

Ability to :
Learn and apply the City of Livermore's rules, regulations, policies, ordinances, codes, procedures, and practices; and learn police department terminology, organizational and shift structures, policies, procedures, specialized computer software programs, and other Police Department specific information for effective job performance.

Experience, Education, and Training Guidelines:
Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:

Experience : Three years of recent Public Safety Dispatcher experience for a California law enforcement agency. Experience as a dispatch shift supervisor, lead, and/or trainer is highly desirable.

Education : Equivalent to high school graduation. A college degree or college course work in supervision is highly desirable.

Training : Any recent training such as academic courses and certification programs which are relevant to this job classification.

Certification : Current possession and maintenance of the California POST Public Safety Dispatching Certificate is required.

License : May require the possession of a valid California driver's license and satisfactory driving record as determined by the City.

Other Requirements : Must be willing and able to work any rotating shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back, as required; attend classes, seminars, and workshops during work and non-work hours, as required; wear a uniform; and comply with departmental grooming standards.

Special Requirements : Essential duties may require the mental and/or physical ability to read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; detect radio or telephone transmissions, sometimes with interference and static and with varying degrees of emotion expressed by those contacted in the course of work; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio and telephone; move quickly about the work station and in the building; quickly write, operate computer keyboards, operate complex radio computer equipment, and diagnose small office equipment problems; strength to safely lift and maneuver supplies and office equipment weighing up to 40 pounds; stamina to sit for long periods of time up to 4 hours at a time without any breaks; quickly bend, stoop, reach, and climb step stools; and endurance to work long hours, as required.

Additional Information

Non-Exempt.

CITY OF LIVERMORE
BENEFITS SUMMARY
Association of Livermore Employees

Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024

MOUTERM
10/01/2021 - 09/30/2025

SCHEDULED INCREASES
10/11/2021 2.0% + $725.40/year
10/10/2022 3.5% + $754.56/year
10/09/2023 2.5% + $777.36/year
10/07/2024 2.0% + $796.80/year

CAFETERIA PLAN (MEDICAL, DENTAL & VISION)
$1,950/month towards medical, dental, and vision; unused balance paid in cash to employee.

BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D)
FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid
$1,000 dependent coverage, ER paid

EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings).

LONG TERM DISABILITY (LTD)
ER paid
60% of base monthly earnings to $5,000/month max. (180 day waiting period)

PERS
New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340.

Classic PERS Misc Member - 2% at 60

• Member Rate = 7% EE paid
• Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24)
• 36 consecutive months Final Comp
• Sick Leave Credit
• 4th Level 59 Survivor Ben.
• Military Service Credit

New PERS Misc Member - 2% at 62

• Member Rate = 7.5% EE paid
• Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24)
• 36 consecutive months Final Comp
• Sick Leave Credit
• 4th Level 59 Survivor Ben.
• Military Service Credit

MEDICARE (Hired after 3/31/86)
EE paid 1.45%
ER paid 1.45%

RETIREMENT HEALTH SAVINGS (RHS)
ER contribution of 4% of base pay into RHS account.

VACATION ACCRUAL

Years of ServiceTotal Accrual Per Year
180.6 hrs
2-5120.12 hrs
6-10135.98 hrs
11-15160.94 hrs
16-19180.18 hrs
20+192.4 hrs

Prorated for part-time EE.
Maximum accrual: 340 hours

HOLIDAYS & HOLIDAY-IN-LIEU PAY
Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay.
Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period

SICK LEAVE ACCRUAL
96.2 hours/year
Pro-rated for part-time EE

SICK LEAVE USAGE:

• FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual.
• PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours
• BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle.

FUNERAL LEAVE
3 regularly scheduled workdays max for immediate family.

PERSONAL LEAVE
Full-Time: 16 hours per year
Pro-rated for part-time EE.

PREGNANCY LEAVE & FMLA/CFRA
EE may use accrued leaves in compliance with City Rules & Regs
Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act

DEFERRED COMPENSATION 457(b)
ER contributes $75 per pay period, with required matching of $75 by EE

2024 Maximum :
Normal = $23,000
Age 50+ = $7,500
Catchup Limits = $46,000
Voluntary EE Participation

SECTION 125 PLAN
No ER contribution
2024 Maximum
Dependent Care*: Up to $5,000/year -- *See IRS Pub #503
Unreimbursed Medical: Up to $3,200/year

• Pre-tax Health Care Premiums
• FSA's for Dependent Care
• Unreimbursed Medical Expenses
• Other options offered by plan administrator

UNIFORM ALLOWANCE
$850 per year/ paid in equal amounts per pay period
For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist.

SAFETY SHOE ALLOWANCE
Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots.

PRESCRIPTION SAFETY GLASSES
Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries.

SHIFT DIFFERENTIAL
EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m.

EQUIPMENT OPERATION
Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day.

STANDBY PAY
2 hours straight-time for standby on regularly scheduled work day
3 hours straight-time for standby on regularly scheduled days off and fixed City holidays

CALL BACK PAY
3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE.

WORK IN A HIGHER CLASS
If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification.

COURT PAY/COURT CANCELLATION PAY
If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift.

SUPPORT SERVICES TRAINING OFFICER PAY
$90/pay period for full pay period while assigned.

BILINGUAL PAY
$60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job.

$35/pay period for conversation level as certified by Department Head and approved by Admin Services Director.

TELEPHONE PAY
20 minutes and for each minute exceeding 20 minutes at OT rate.

CELL PHONE ALLOWANCE
Standard = $40/month (if authorized)
See Administrative Regulation 36 for details.

COMMERCIAL DRIVERS' LICENSE PAY
$35/pay period with valid CA Commercial Driver's License and valid DOT medical card.

OT COMP & COMP TIME OFF
OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out.

TUITION REIMBURSEMENT
75% reimbursement fortuition & books
For undergraduate studies, $4,000 FY max; $16,000 lifetime max
For graduate studies, $5,000 FY max; $10,000 lifetime max

LICENSES & CERTIFICATIONS
100% reimbursement for required licenses and certifications

EMPLOYEE ASSISTANCE PROGRAM
Three (3) sessions per incident per family member. Unlimited telephonic consultations.

FLSA WORK PERIOD
168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week.

For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight,
ending 7 days later on Saturday at 11:59 p.m.

PAY PERIODS
26 pay periods per year

Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees.

ER = Employer
EE = Employee
FT = Full-Time
PT = Part-Time

Closing Date/Time: 1/31/2025 12:00 PM Pacific

• 

• City of LIvermore

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