Child Support Assistant

The Job

3% Annual Across the Board Salary Increases Effective February 2025/2026**

Bi-annual step increases of 2.5% up to Step 14

MAKING A POSITIVE DIFFERENCE IN THE LIVES OF CHILDREN!

Are you looking for a rewarding career that gives back to the community? The Department of Child Support Services (DCSS) is recruiting for Child Support Assistants. Each year our Child Support Professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths-based approach to employee development by focusing on leveraging natural talents and abilities. Child Support Professionals are positioned for success and have promotional opportunities available within the Child Support career path.

Child Support Assistants process child support cases and provide assistance in locating parents and conducting in-person interviews to elicit financial information. Child Support Assistants generate, complete, and process legal forms and correspondence, verify requests, answer questions, and complete a variety of technical tasks in support of obtaining and enforcing child support orders.

For more detailed information, refer to the Child Support Assistant job description.

To view the Child Support Services Department website, click HERE or visit www.sbchildsupport.com

Benefits Overview

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

Click HERE for more Employee Benefits information

**Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.

CONDITIONS OF EMPLOYMENT

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Pre-Employment Process: Applicants must pass a background investigation, including DOJ/FBI clearance , credit check, physical examination, and drug test prior to appointment.

Work Assignment: Applicants must be willing to accept assignment, as needed, to any of the DCSS offices, which are located in Loma Linda, Victorville, and Ontario. Newly hired Child Support Assistants will be assigned to an office as business needs dictate; however, geographic preference will be taken into consideration whenever possible. Training will be conducted at the Loma Linda branch office. Candidates must be able to start their employment at this location and indicate a willingness to work in Loma Linda in the supplemental questions.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Applicants must meet one of the following options:

OPTION 1 EDUCATION:

Thirty (30) semester or forty-five (45) quarter units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Social/Behavioral Science, English, Math, Humanities, or a closely related field. Transcripts (unofficial are acceptable) MUST be submitted with the application if the applicant does not possess a completed associate's degree (or higher) in one of the qualifying fields of study.

International Coursework: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

OPTION 2 EXPERIENCE:

One (1) year of full-time equivalent office clerical experience working in a county agency overseen by a State Child Support Services Department .

OPTION 3 EXPERIENCE:

One (1) year of full-time equivalent office clerical experience which involved interviewing customers to obtain pertinent financial, legal, or personal history information . This experience must be clearly described in the work experience section of your application. (Conducting job interviews is not considered qualifying experience.)

OPTION 4 CERTIFICATION:

Successful completion of the Entry Level Workplace Certification issued by San Bernardino County. This certification must be attached to your application.

Selection Process

Examination Procedure : Candidates who meet the minimum qualifications will be invited to take the online assessment. The online assessment will consist of an evaluation of skills and knowledge in the following areas:

• Math Skills
• Interviewing
• Public Contact and Interpersonal Skills
• Interpreting Rules and Regulations
• Listening Skills

Application Procedure :

Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, January 31st, 2025.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 1/31/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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