Public Safety Communications Supervisor
- Salary: $83,273.32 - $88,269.74 Annually USD Annually
- Salary Top:88269
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Information Technology and Communication Services
- Public Safety
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Job Description
Description
Vacancy is in the Public Safety Dispatch Center of the Emergency Services and Telecommunications Department. Under general direction, plans, supervises and participates in full-range of activities involving Hartford Public Safety Dispatch Center. Supervises Emergency Telecommunication Dispatchers on assigned shifts. Makes difficult decisions regarding the dispatch of fire, EMS and police services. Coordinates communications system activities on a short and long-term basis to provide personnel, materials and equipment necessary for project and objective implementation. Responsible for scheduling of personnel assigned to his/her shift to accommodate vacations, sickness and training programs in conjunction with union contract and departmental policy and procedures. Logs all emergency calls into database program and provides custom reports. Trains and counsels employees. Assists in employee selection and assures safe work practices. Performs related work as required.
This is a HMEA union position. Must be available for weekends, holidays and shift work. Shift assignment is based on seniority through a shift bid process.
Knowledge, Skills & Abilities
The examination will include rating your training and experience as described on your application and may include a written test, an oral test or a combination thereof. All parts of the examination, including rating and tests, will be related to the requirements of the position. The examination will be designed to measure:
Knowledge of:- Telecommunication systems, hardware and communications principles and practices;
- Public administration principles and practices.
Ability to:- Operate telecommunications equipment and provide dispatch services under stressful conditions, such as the handling of emergency calls or handling several calls in rapid succession;
- Supervise and train others in a work unit with command of excellent verbal and communication skills;
- Administer policies and procedures including scheduling, routine decision-making, and the completion of forms and reports;
- Establish and maintain effective working relationships with coworkers, City officials and the general public;
- Prepare reports clearly and concisely, orally and in writing.
Qualifications
Open to all applicants who meet the following qualifications:
A high school diploma or GED equivalent. Six (6) years of experience in Public Safety Emergency Telecommunications. An associate degree and/or college may be substituted on a year for year basis for the experience requirement.
Certification in a APCO of the State of Connecticut Public Safety Telecommunication School, EMD Certification in a recognized State of Connecticut program, and NCIC/COLLECT certification are preferred.
A COPY OF YOUR DEGREE OR TRANSCRIPT MUST BE SUBMITTED WITH YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.
HARTFORD RESIDENCY PREFERRED
HARTFORD RESIDENCY PREFERENCE MAY BE GIVEN TO ELIGIBLE CANDIDATES WHO SUBMIT PROOF OF RESIDENCY. A COMPLETED RESIDENCY AFFIDAVIT FORM AND REQUIRED SUPPORTING DOCUMENTATION MUST BE COMPLETED WITH YOUR APPLICATION.
APPLICATION MUST BE COMPLETED IN ITS ENTIRETY, INCLUDING REQUIRED DOCUMENTATION. APPLICATIONS WITHOUT PROPER DOCUMENTATION SHALL RESULT IN YOUR DISQUALIFICATION.
APPLICATIONS VIA FACSIMILE OR EMAIL ARE NOT ACCEPTED.
Other Information
If selected, you will be required to pass a physical examination administered by a City physician, a drug and alcohol screening, and a background check. If appointed, you will serve 3-12 months of probation. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations.
ALL CORRESPONDENCE AND INFORMATION CONCERNING THE APPLICATION AND TESTING PROCESS WILL OCCUR THROUGH EMAIL, ENDLESS OTHERWISE REQUESTED AT THE TIME OF APPLICATION.
IN ADDITION TO CHECKING YOUR EMAIL INBOX FOR RECRUITMENT CORRESPONDENCE, PLEASE ALSO CHECK YOUR JUNK AND SPAM FOLDERS.
VETERAN'S PREFERENCE:
Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form , along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs.
The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application or testing process, please contact the Human Resources Department.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.
Closing Date/Time: 2/4/2025 5:00 PM Eastern - Telecommunication systems, hardware and communications principles and practices;
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ABOUT THE COMPANY
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City of Hartford
Show moreHartford is the capital city of the U.S. state of Connecticut. It is located in Hartford County on the Connecticut River, north of the center of the state, 24 miles (39 km) south of Springfield, Massachusetts. Its 2006 population of 124,512 ranks Hartford as the state's second-largest city, after Bridgeport. New Haven, 40 miles (64 km) to the south, has a population nearly identical to that of Hartford. Greater Hartford is also the largest metro area in Connecticut and 45th largest in the country (2006 census estimate) with a metropolitan population of 1,188,841.
Nicknamed the "Insurance Capital of the World", Hartford houses many of the world's insurance company headquarters, and insurance remains the region's major industry. Almost 400 years old, Hartford is among the oldest cities in the United States, and following the American Civil War, Hartford took the mantle of the country's wealthiest city from New Orleans. In 1868, Mark Twain exclaimed: "Of all the beautiful towns it has been my fortune to see, Hartford is the chief".
With a new convention center and hotel, a recently completed science center, the reclaimed riverfront, and an infusion of residential and commercial ventures in the city, Hartford has begun to attract new development, especially downtown, after years of relative stagnation. It is home to the nation's oldest public art museum (Wadsworth Atheneum), the oldest public park (Bushnell Park), the oldest continuously published newspaper (The Hartford Courant), the second-oldest secondary school (Hartford Public), and until its recent closure, the sixth-oldest opera company in the nation (Connecticut Opera).
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