Customer Service Representative III for the Marin Municipal Water District
- Salary: $77,472.00 - $93,552.00 Annually USD
- Full Time
- Customer Service
- Education and Training
- Water and Wastewater Treatment
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Job Description
Position Description
Are you seeking a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? Are you passionate about encouraging and mentoring a team? If so, the Marin Municipal Water District is looking for their next Customer Service Representative III to join their team!
Regional Government Services and its staff is conducting this recruitment for the Marin Municipal Water District .
ABOUT THE POSITION:
Under general supervision, the Customer Service Representative III provides senior level administrative and technical support to the Division implementing and maintaining complex administrative assignments and programs related to the Division Director’s office.
THE IDEAL CANDIDATE WILL:- Be reliable and detail-oriented with exceptional organizational and time management skills in a constantly changing environment.
- Effectively collaborate, problem-solve, and apply critical thinking skills.
- Have demonstrated experience in leading a team.
- Have the ability to provide high level customer service support including processing customer payments, responding to billing questions, and problem solving customer complaints.
- Be able to craft letters, memos, and emails in a professional manner.
- Interact tactfully, effectively, courteously, and concisely both orally and in writing with people in an environment with extensive public contact.
ABOUT THE DISTRICT:
Chartered on April 25, 1912, the Marin Municipal Water District is the first municipal water district in California. Prior to that, water in central and southern Marin had been provided by several small, private companies, many of them subsidiaries of local real estate developers. Recognizing the critical importance of reliable water service, the community came together to create a publicly owned and managed water system. Our proud history is what drives our work, and it is at the heart of our mission: to manage our natural resources in a sustainable manner, and to provide you with high-quality water at a reasonable price. Today, we serve more than 191,000 people in central and southern Marin. We are proud to provide 100 percent locally sourced drinking water. About 75 percent of our water supply comes from our reservoirs on Mt. Tamalpais and in west Marin, with the remaining supply coming from neighboring Sonoma County’s Russian River water system. Our local water supply means you can be sure your water is clean, fresh, and sustainably sourced.
CORE COMPETENCIES:- Adaptability and Flexibility - Can shift gears comfortably and reprioritize work as needed
- Attention to Detail - Accomplishes tasks with thoroughness and accuracy
- Communication - Effectively conveys and exchanges thoughts, opinions, and information verbally and in writing
- Customer Service - Maintains on-going client relationships
- Interpersonal Relations - Builds relationships based on mutual trust and respect
- Problem Solving - Identifies problems and implements appropriate solutions
- Reliability and Commitment - Shows commitment, dedication, and accountability to one's work, and follows through on all projects, goals, and aspects of one's work
- Time Management - Coordinates and executes plans for events, tasks, and processes in an efficient and effective manner
APPLY ONLINE HERE
Examples of Duties
To view the full job description, click HERE
Typical Qualifications
QUALIFICATIONS:
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:- Graduation from high school;
and- Two years of explaining policies and procedures to the public and maintaining customer accounts or similar records at a level equivalent to the District's class of Customer Service Representative II.
Supplemental Information
BENEFITS AND SALARY:
Salary: $6,456.00- $7,796.00 Monthly
To view the Marin Municipal Water District benefits, click HERE
APPLICATION AND SELECTION PROCESS: Applications must be submitted online through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment.
DON’T WAIT TO APPLY, THE FIRST REVIEW OF APPLICATIONS WILL BE FEBRUARY 10, 2025.
APPLY ONLINE HERE
SELECTION PROCESS: Applications must be submitted online through this applicant tracking system. All materials must be complete and clearly indicate the candidate meets the minimum qualifications. All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list or discharge from employment.
Application - (Pass/Fail) Applications are screened based on the criteria indicated in this announcement. Incomplete, late, emailed, and faxed applications will not be accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. Minimum Qualifications (MQ) Appraisal - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed for each applicant's ability to meet the minimum work experience, training, and education qualifications.
An Online Skills Assessment will be conducted via a video conference platform and is tentatively scheduled for the week of February 17, 2025. Candidates who pass the Online Skills Assessment may be invited to participate in the next step of the selection process.
Remote Screening - (Pass/Fail) A remote screening process may be used to verify qualifications and evaluate candidate's knowledge and skills for the position. Successful candidates will be placed on an eligible list. Successful candidates will be submitted to the Marin Municipal Water District for further consideration.
All communication and notices will be sent via email. Additional inquiries about the position may be directed to aniewald@rgs.ca.gov .
Neither Regional Government Services nor the Marin Municipal Water District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise RGS by emailing aniewald@rgs.ca.gov .
The Marin Municipal Water District is an Equal Opportunity Employer -
ABOUT THE COMPANY
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Regional Government Services
Show moreOUR HISTORY
Regional Government Services Authority (RGS) is a Joint Powers Authority (JPA) serving the needs of cities, counties, special districts, joint powers authorities, and other governmental entities since 2002. RGS works exclusively for the benefit of public agencies, providing a ready source of support and consulting services to meet the needs of its partner agencies in a broad range of disciplines and to help local governments meet three challenges:
- Decreasing revenues
- Increasing demands (and costs) for services, and
- Loss of experienced staff.
Local government leaders knew that these challenges were likely to continue, so agencies would have to work together – uniting not only their voices but their resources to advocate and become more efficient. The idea behind the creation of RGS was to form an agency that would help local governments share expertise and improve efficiencies. This was an emerging need. It did not require that each agency hire full-time staff. With the creation of this JPA, agencies could, in effect, share expertise through a third-party.
WHO WE ARE
Today, RGS is governed by several member agencies, all with the common goal expressed in the JPA’s MISSION STATEMENT: To provide quality, innovative, cost-effective services exclusively to public agencies. In November 2020, the 5-year Strategic Plan was adopted. Current member agency representation can be found on the Board of Directors page of this website.
RGS developed a highly flexible platform of administrative support, benefit plans and programs that could serve the diverse needs of cities, special districts, counties and other joint powers authorities. Flexibility was vital because the needs of partner agencies varied and because RGS services were 100 percent fee-based. Thus, RGS costs have always been able to ramp up or down quickly, as demand changed.
To further understand RGS main service lines, please see the RGS Services Brochure or the Services area of the website.
To view the RGS Org Chart click here.
Regional Government Services Authority was formed under Section 6500, for the purpose of providing local governments with administrative, staffing and advisory services. RGS has now served over 300 cities, special districts, joint powers authorities and other local governments and non-profits that support local governments.
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