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Job Description
Description
*This application is for a reclassification of an existing position, open only to designated, internal candidates invited to participate in this examination process.*
The incumbent will be responsible for performing professional-level information systems analysis duties in troubleshooting, configuring, and improving our digital workflow system. They will perform a variety of technical tasks relative to assigned areas of responsibility including account management, workflow configuration, and automation of tasks. The incumbent will also be responsible for related integrations into our Microsoft environment.
In addition to the above tasks, the incumbent will be responsible for cooperative support for the City of Reno’s customer relations management (CRM) system, ServiceNow. Duties will include but are not limited to, integrations to other existing enterprise applications using various API’s and other potential custom programming.
Examples of Essential Functions- Perform professional level information systems analysis duties in the development, installation and maintenance of software applications.
- Design and prepare test data and perform proper testing of computer programs; consult with staff and end-users to ensure programs meet specifications and expectations.
- Develop scripts and codes to prototype alternative access to relational databases.
- Develop custom reports from relational databases using various report writers.
- Respond to requests from users regarding system operations or hardware and software problems; modify program coding, provide solutions to operational problems or refer users to appropriate staff member.
- Provide user training for applicable software applications; develop user training manuals and written standards and procedures; update and maintain user and training manuals as needed.
- Provide supplementary support and security for various application servers on the City's database.
- Administer local area network systems in assigned area; purchase, install, monitor and problem solve file servers, personal computers, peripheral equipment and related software.
- Analyze, install, maintain, and develop requirements for software applications; troubleshoot and rectify software problems; evaluate new software/hardware and recommend changes as needed; prepare and update user manuals and system documentation.
- Contact vendors for components, technical reference and/or services required for network expansion and maintenance.
- Manage, track, and maintain citywide software inventory and licenses.
- May provide department-specific technology, network, and communications support to a City department.
- Perform related duties as required.
Minimum Qualifications
The following minimum qualifications are required to be met at the time of application.
Combinations of relevant work experience and education that are equivalent to the following are acceptable.
Education:- A Bachelor's degree (120 semester/ 180 quarter hours) from an accredited college or university with major course work in computer science, information systems or a related field.
Work Experience:- One year of application programming and/or systems analysis experience.
License:- Possession of an appropriate, valid driver's license.
Supplemental Information
Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by the close of the recruitment. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.
If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.
Examination Process:
Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of a Training and Experience evaluation (T&E) weighted at 100%.
Training and Experience Evaluation (T&E) Details:
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.- Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
- Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
- In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
- Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
- "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
- Changes or corrections to your responses cannot be made once your application packet has been submitted.
- TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.
Notification:
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.
Testing Accommodation:
We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform the Chief Examiner by the closing date of this announcement. Your request will be handled with confidentiality and respect.
Employee/Veteran Preference in the Event of Tie Scores:
On promotional examinations (Rule VIII, Section 9), in the event of tie scores resulting from final rating, including seniority points, a classified employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application.
Seniority Points:
Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows: The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum. Rule VIII - Promotion, Section 9. Seniority Credit.
Appointment and Certification:
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.
Questions and Updates:
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov .
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs.
Closing Date/Time: 2/2/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Reno
Show moreIf you BELIEVE in a healthy workplace where trust, mutual respect, communication, and providing an excellent level of service to our citizens is important, come join our team. We are looking for people who share our values and want to be part of an organization that BELIEVES it’s our hardworking team members who make a difference in the services we provide to our City.
The City of Reno is an exciting & wonderful place to work whether you’re just starting out in your career or an experienced professional in your field. Come build your career with the City of Reno.
We only accept applications for jobs currently posted. Please contact Civil Service at CivilService@reno.gov for further information.
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
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