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Job Description
Patient Services Specialist
Lubbock
40257BR
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Major/Essential Functions- Monitors nursing processes to determine patients' and their families' physical and mental health status, needs, and preferences based upon interpretation of comprehensive health assessment findings. Complies with identifying patient needs and assists in resolving patient needs or requests within 24-48 hours.
- Monitors communication of patient data using Electronic Health Record to support decision-making for the delivery of optimal patient care.
- Works closely with faculty physicians to fill medication refills, schedule procedures, obtain MRI or procedure and lab results, then report findings to a physician.
- Sterilizes and disinfects medical equipment and instruments. Appropriately documents in log book.
- Patient Intake: Creates patient in-take form. Reconciles patient medications and updates medication list as needed.
- Answers nurse telephone line and triage calls. Ensures patient calls are appropriately documented in patient Electronic Health Record and responds to patient requests within 48 hours of receipt of call.
- Weekly reviews medical supplies to ensure properly stocked.
- Monitors schedules, room utilization and clinic patient flow to ensure maximum efficiency. Calls patients back to the exam room in a timely manner. To ensure Patient Satisfaction, will call early arriving patients back to exam room and contact physician.
- Ensures physician orders for tests, referrals and/or lab tests are in the patient's EMR. Reviews daily report to determine if results are critical or normal.
- Ensures all joint commission standards are met by all clinical staff and providers.
- Will work with Unit Manager and Administrator to create, update and implement nursing policies and patient care policies.
- Works closely with physicians to complete patient paperwork. Expectation is to have paperwork completed within 48 hours.
- Works closely with Unit Manager and Sr. Clinical Dept. Administrator and Dept. Chair to ensure successful Clinical Operations to include patient flow and Patient Satisfaction.
- Completes Annual Nursing Core Competency Training and Skills Fair. PROFESSIONAL DEVELOPMENT: Promote, assess, and evaluate the educational needs and requirements specific to your job discipline.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=885307
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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