Technical Writing Student Intern - Customer Insights and Solutions Division

Minimum Qualifications
Intern - Undergraduate:

• Graduation from an accredited high school or equivalent.
• Enrolled in an accredited college or university undergraduate degree program, with some advanced coursework related to the internship program.

Licenses and Certifications Required:
None.

Intern -Graduate:

• Enrolled in an accredited college or university graduate degree program, with some advanced coursework related to the internship program.

Licenses and Certifications Required:
None.

Intern - Post Graduate:

• Enrolled in an accredited college or university post-graduate degree program, with some advanced coursework related to the internship program.

Licenses and Certifications Required:
None.

Preferred Qualifications Pay Range
The starting hourly rate for this internship is $21.63, with compensation based on level of education.
Division Name Austin Water Utility EEO Category Para-Prof Duties, Functions and Responsibilities
This position is posted at multiple levels. For Duties, Functions and Responsibilities, please select the appropriate job description below. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Intern - Undergraduate

Intern - Graduate

Intern Post-Graduate

Desired Skills and Abilities
This position is posted at multiple levels. For Knowledge, Skills and Abilities, please select the appropriate job description below. Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Intern - Undergraduate

Intern - Graduate

Intern Post-Graduate
Regular/Temporary Temporary EEO/AA Statement
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Posting Detail Information

How many vacant positions? 1 Posting Title Technical Writing Student Intern - Customer Insights and Solutions Division Type of Posting External Job Search Category Internships Criminal Background Investigation This position does not require a Criminal Background Investigation Full/Part Time Part-Time Department Austin Water Utility Location 625 E. 10th Street Austin, Texas 78701 About Department & Key Responsibilities
Austin Water Customer Insights and Solutions Division - The mission of the division is to elevate the experience of Austin Water customers through innovative, intelligence-driven initiatives and the enhancement of existing customer interaction methodologies.

Position Overview:


We are seeking a motivated and detail-oriented Technical Writing Student Intern to join our team. This is an excellent opportunity for a student passionate about writing, technology, and communication to gain hands-on experience in creating high-quality technical documentation. The intern will work closely with business process consultants, business systems analysts, utility account analysts and other stakeholders to develop clear, concise, and user-friendly content.

Key Responsibilities:

• Collaborate with cross-functional teams to gather information about business processes and services.
• Create, edit, and maintain technical documentation, including user manuals, step-by-step process guides, FAQs, and training materials.
• Review and update existing documentation to ensure accuracy, clarity, and consistency.
• Assist in the creation of diagrams, illustrations, and multimedia content to enhance documentation.
• Test and validate documentation by following instructions and identifying potential gaps or improvements.
• Organize and manage documentation repositories using version control methods.
• Learn and apply industry-standard tools and approaches for technical writing

Qualifications:

• Current enrollment in a bachelor’s or master’s degree program in Technical Writing, English, Communications, Computer Science, or a related field.
• Excellent written and verbal communication skills with strong attention to detail.
• Familiarity with basic technical concepts and a willingness to learn new technologies.
• Proficiency in MS Office Suite, MS SharePoint, or similar tools.
• Experience with or an interest in learning tools like Adobe Acrobat and MS Visio.
• Basic understanding of project management approaches is a plus.

Desired Traits:

• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• A proactive and curious mindset, eager to ask questions and solve problems.
• Collaborative team player with a positive attitude.

What We Offer:

• Hands-on experience with real-world projects in a professional setting.
• Mentorship and guidance from experienced technical writers and subject matter experts.
• Opportunities to improve writing, editing, and technical skills.
• A flexible work environment to accommodate academic commitments.

Days and Hours The workweek runs Monday-Friday with tasks primarily during standard business hours (8am-5pm). Physical Demands Job Close Date 03/10/2025 Special Instructions to Applicants
This is a Spring-Summer long term internship offering flexible hours, ranging from 20 to 40 hours per week, based on the intern’s class schedule. The workweek runs Monday-Friday with work primarily during standard business hours (8am-5pm).

The starting hourly rate for this internship is $21.63, with compensation based on level of education and experience.
Preferred Fields of Study
We are seeking Undergraduate, Graduate and Post-Grad students with majors in Technical Writing, English, Communications, Computer Science, or a related field.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Intern - Undergraduate position are: Graduation from an accredited high school or equivalent. Enrolled in an accredited college or university undergraduate degree program, with some advanced coursework related to the internship program. Do you meet these minimum qualifications?

• Yes
• No

* Will you now or in the future require employer sponsorship for a work-related visa (e.g. H1B or other similar visa)?

• Yes
• No

Applicant Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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