Driver License Bureau Administrator

Administrator Driver License Bureau

Department of Revenue

Job Posting Number: 3033004

Annual Salary: $103,2000

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This is an opportunity to lead a governmental program that impacts citizens of Missouri and partner with the vehicle industry stakeholders daily. You will oversee management in day-to-day operation of the Driver License Bureau. Three Administrative Managers, a Program Coordinator, and one Lead Administrative Support Assistant will directly report to you. The bureau consists of 108 full-time staff. Operational functions include the issuance of regular and commercial driver license, license withdrawal and reinstatement, customer facing transactional assistance, call centers, and record retention.

What you’ll do:

• Work directly with the Motor Vehicle Bureau, License Office Bureau, Compliance and Investigation Bureau and Division Office to fulfill its goals and initiatives

• Oversee all bureau functions within the Driver License Bureau

• Ensure technology is in line with the Department’s vision and continue working toward efficiencies within Fusion.

• Work with management team to develop strategies to maximize bureau’s resources

• Propose and implement new legislation, including reviewing and approving fiscal notes for the DLB

• Manage the bureau’s budget

• Recommend policy & legislative changes to Division Director

• Ensure employees receive the education & tools to succeed

• Develop future leaders

• Provide guidance to leadership team for all personnel related issues including but not limited to development opportunities, recruitment/retention strategies, progressive discipline, and general team building.

• Develop and deliver responses to sensitive customer service issues that may arise.

• Cultivate and maintain interdepartmental and interagency partnerships that align and support the Department’s mission.

• Participate in external partnerships and associations, including but not limited to maintaining program interfaces with the Association of Motor Vehicle Administrators

Develop and continue knowledge base of federal laws.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Four (4) or more years of professional experience in business, public service or law enforcement administration and knowledge of business administration, management and state government.
• Bachelor’s Degree in Business Administration, Public Administration or related area, or equivalent combination of education and experience.
• Thorough background in process improvement practices (preferably Lean/Six Sigma) & must demonstrate past practices of driving projects, transforming teams, communicating to colleagues, supervisors & direct reports, innovative problem solving, developing team culture & professionally developing a team.
• Travel to state and national industry related events and conferences may be required.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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