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Job Description
Job Location:- The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.
Why you’ll love this position:
This position involves working with the State's complex voice, video, cellular, and data network as well as telephony providers to provide services to the state agencies statewide. This includes configurations of services on the Cisco Call Manager, Unity, Telephony provider Switches, Voice Mail, and various website portals that support Unified Communications, Toll-Free, Cellular, Biscom, and landline services. The individual will be responsible for assisting with the Cherwell ticketing system, group email, and hunt group calls.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Unified Communications (UC).
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.- Move, Adds, Change, and Delete (MACD) of Unified Communications (UC).
- Ordering devices for State Agencies for cellular.
- Programming for UC.
- Maintaining Billing of services.
- Assisting with UC Conversions.
- Ordering of Circuits to include MPLS. Ethernet, Broadband, and DSL.
- Toll Free provisioning.
- This position will work within various vendor websites and the Cisco suite of products.
- The position requires both verbal and writing skills as well as being detail-oriented.
- Individuals must be reliable and adaptive to change.
- Much of this will be on-the-job training due to the uniqueness of the state's system.
- The job will include addressing questions/tickets as a help desk function.
- Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Knowledge of network technology. Ability to learn and apply concepts. Ability to follow technical directions. Ability to apply analytical skills in resolving issues.
The classification for this position is Network Infrastructure Technician ; click for more information.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . - The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.
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ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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