HS IHSS Supervisor

Description

Be part of the strength of human relationships and community partnerships by becoming an HS In-Home Supportive Services (IHSS) Supervisor for Ventura County!

WHAT WE OFFER

The County of Ventura offers an attractive compensation and benefits package that includes:

• Merit Increases - New employees are eligible for an initial 5% merit increase within the pay range upon completion of at least 1,040 hours (approximately 6 months) assuming work meets satisfactory standards. Subsequent merit increases within the pay range will be upon completion of each additional 2,080 hours (approximately one year) from the initial merit increase.
• Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate degree.
• Bilingual Incentive - Based on agency need,proficiency levels by exam are $.69 per hour (Level I), $1.00 per hour (Level II), or $1.32 per hour (Level III).
• Flexible Workweek/Telework Schedule - We support work life balance by offering compressed work (e.g., 9/80 workweek) and remote hybrid telework schedules for some positions subject to organizational needs and satisfactory performance.
• Vacation Accrual - New regular, full-time employees shall accrue approximately 14 days of vacation a year for the first 10,400 hours or 5 years of service; vacation accruals increase at 5, 11, 12, 13, 14, 15 and 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked.
• Vacation Redemption - After 14,560 hours of continuous County service an employee may elect to "cash in" or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.
• Sick Leave - Full time regular employees accrue 3.08 hours of sick leave per bi-weekly pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods.
• Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. This position is eligible for up to a 3.00% match on your 401(k) contributions.
• Health Plans-Full time employees are given a flexible credit allowance of up to $25,558 annually to offset the purchase of medical, dental, and/or vision insurance for you and your dependents.
  • Employee only - $509 per biweekly pay period
  • Employee plus one dependent - $779 per biweekly pay period
  • Employee plus family - $983 per biweekly pay period
• Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental and vision care and/or dependent care expenses.
• Pension Plan - Participation in the County's defined pension plan, which has reciprocity with CalPERS.
• Holidays - 12 paid days per year which, includes a scheduled floating holiday.
• Additional Benefits - Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.

OUR COUNTY AND COMMUNITYVentura County is located on California's "Gold Coast," approximately 35 miles northwest of Los Angeles and 20 miles southeast of Santa Barbara. The County includes 42 miles of coastline which is home to the fol lowing cities and points of interest: Camarillo, Fillmore, Moorpark, Ojai, Oxnard, Port Hueneme, Santa Paula, Simi Valley, Thousand Oaks, and Ventura as well as national protected areas such as parts of the Angeles National Forest, Channel Islands National Park, and the Santa Monica Mountains National Recreation Area. Ventura County’s beauty and weather combined with a wonderful quality of life are among the many reasons our residents choose to call Ventura County "home."

THE AGENCY
To learn about the Human Services Agency, click “ Who We Are ” to view a short video about our multiple departments.

HSA is comprised of nearly 1400 staff members who serve approximately a third of Ventura County residents, all of whom have unique experiences and perspectives. We value diversity, equity, and inclusion in the workplace and assist communities by bringing these values into the workforce.

THE POSITION
Under general direction, HS IHSS Supervisors serve as first-line supervisors of staff who conduct in-home assessments, determination of eligibility for the State of California IHSS Program, prepares and monitors plans for authorized services and case referrals.

As an IHSS Supervisor, you will play a crucial role in many aspects of the lives of clients, their families, and caregivers such as:

In-Home Supportive Services: If assigned to supervise in In Home Supportive Services, the position will be responsible for supervising social worker staff related to determining eligibility for IHSS services, which includes initial assessments and reassessments, case planning, and referrals.

Public Authority: If assigned to supervise in Public Authority, the position will be responsible for supervising and training social worker and clerical staff related to provider enrollments and eligibility, orientations, interventions, and all registry-related services available to providers and recipients. This position also includes customer service-related tasks for IHSS provider payroll, timesheet assistance and phone calls.

HS IHSS Supervisors are represented by the Service Employees International Union (SEIU) and are eligible for overtime compensation.

THE IDEAL CANDIDATE
The ideal candidates will have considerable work experience as an IHSS Social Worker and at least two years' experience as a lead worker with the IHSS Program; or considerable work experience with another public social services program with responsibilities for IHSS eligibility, and assessing and authorizing public social services for aged, disabled and vulnerable adults. Additionally, the candidates work well independently and use good judgment in the largely field-based work environment; demonstrate the necessary skill set to lead others; are computer proficient; have excellent interpersonal, customer service, and communication skills, both written and verbal; and have a genuine understanding of diversity, equity and inclusion that is reflective in their ability to establish and maintain cooperative working relationships with culturally diverse clients and colleagues. Bilingual skills in English and Spanish are highly desired.

Examples Of Duties

Duties may include but are not limited to the following:

• Plans, coordinates, and supervises a unit of IHSS Social Workers and support staff to ensure delivery of services and compliance with Federal and State guidelines and departmental policies.
• Assigns and instructs workers in social work methods and techniques; interprets rules, regulations, laws, and policies relating to program services; advises direct reporting staff on difficult casework problems; and intervenes in crisis situations.
• Reviews/audits the quality and quantity of casework performed by direct reports; identifies discrepancies or problem areas and takes corrective action accordingly; assists direct reports in preparing overpayment letters and fraud referrals; and works with Quality Assurance (QA) staff to implement changes required by QA findings.
• Participates in formal training of new workers, including making presentations and designing training modules, in conjunction with the IHSS management team.
• Serves as a liaison between the unit and other units within the Human Services Agency or with outside agencies; works closely with Medi-Cal units responsible for determining financial eligibility for IHSS recipients to ensure client access to IHSS services.
• Prepares reports and correspondence, and makes recommendations to management on needed programmatic changes.
• Works closely with the IHSS Program Analyst in establishing or changing work processes of the IHSS social workers and clerical staff in response to changes in IHSS regulations; assists in the development of training on changes; and monitors the changes for compliance.
• Receives complaints and interviews complainants; makes decisions (may be subject to administrative review), regarding allowances or changes in services to be rendered; and assists staff in preparing and presenting cases in fair hearings.
• May speak before professional groups or the public, or may coordinate representation at outreach events, such as provider training.
• May assist in the development of community resources.
• May participate in studies or research projects involving social services problems.
• Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING and EXPERIENCE
The required knowledge and abilities can be obtained by a Bachelor's Degree from an accredited university in Social Work, Human Services, or another closely related field; AND four (4) years of human services or social work experience providing direct client services, including one (1) year of experience at the advanced-journey level (such as the IHSS SW III or Client Benefit Specialist IV) or lead level (such as the Client Benefit Supervisor or IHSS SW IV).

Substitution: Additional human services or social work experience providing direct client services may be substituted for the required education on a year-for-year basis, up to a maximum of four (4) years.

NECESSARY SPECIAL REQUIREMENTS

• Some positions may require possession of, or ability to obtain and maintain, a valid California driver license.
• HS IHSS Supervisors may be required to furnish their own vehicles for use on the job and are reimbursed by the County for mileage.
• Strong communication skills, both written and verbal. Skills must be demonstrated in the completion of the employment application and supplemental questionnaire and will be evaluated during the probationary period.

WORKING CONDITIONS
Work is primarily performed in an office environment but may require visits to other organizations, agencies and departments, private businesses, client homes or work locations, and will require direct meetings with the public, co-located and external program partners and other community groups. Travel outside the county may be required depending on assignment. Supervising Social Workers may be required to furnish their own vehicles for use on the job. Work schedules may be subject to change.

DESIRED

• Supervisory experience in human services direct client services
• Four (4) years or more experience as an IHSS Social Worker
• Two (2) years or more experience as a lead social worker with the IHSS Program
• Experience in IHSS Program
• Bilingual skills in English and Spanish
• Experience in customer service best practices

COUNTY EMPLOYEES AS DISASTER SERVICE WORKERS
When a disaster strikes of natural or manmade origin, Ventura County employees may be called upon to provide service to the community by assisting in emergency response efforts. This may require employees to work in other locations, different hours, and out of class. At the time of hire, all County employees will be required to sign an Oath or Affirmation of Allegiance for Disaster Service Workers and Public Employees (Sections 3102 and 3103, Government Code of California)

JOB COMPETENCIES

Adaptability & Flexibility - Responding positively to change and fluidly modifying behavior as the situation requiresCustomer Service - Ensuring consistent, responsive, and superior delivery of services to internal and external stakeholdersProfessional Integrity & Ethics - Demonstrating high standards of conduct and consistently adhering to sound moral principles Self-Management - Exemplifying personal organization, dependability, and self-disciplineTeam Orientation - Embracing a spirit of collaboration and a commitment to cooperating with others to achieve shared goalsDelegation - Sharing responsibility, authority, and accountability in a way that empowers employeesPerformance Management - Improving employee effectiveness with honest and constructive feedback and dialogueStaff Development - Supporting others in the pursuit of their goals and expansion of their potential through feedback, instruction, and encouragement Conflict Management - Preventing, mitigating, and resolving disputes and other interpersonal tensions Critical Thinking & Problem Solving - Analyzing and evaluating information, problems, and options with logic and good judgmentDecision Making - Exercising discretion and good judgment in evaluating and choosing optimal courses of actionReading Comprehension - Understanding, analyzing, and applying written informationTechnology Utilization - Effectively and efficiently using electronic hardware, software applications, and other advanced tools to accomplish tasks and goalsWriting - Using text to effectively communicate information

Recruitment Process

FINAL FILING DATE: Applications must be received by County of Ventura, Human Resources in Ventura, California, no later than 5:00 p.m. on Tuesday, March 11, 2025.

To apply online, please refer to our web site at www.ventura.org/jobs . If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Information for Transfer Candidates: NOTE : If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE - qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the exam process to assist in determining qualifications for the position. Failure to complete and submit the questionnaire may result in removal of the application from further consideration.

APPLICATION EVALUATION - qualifying: All applications will be reviewed to determine whether the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the examination process.

ORAL EXAMINATION - 100%: A job-related oral examination will be conducted to evaluate and compare participating examinees' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

NOTE: If there are three (3) or fewer qualified applicants, an examination may not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

ELIGIBLE LIST: Applicants successfully completing the exam process may be placed on an eligible list for a period of six (6) months.
The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent and Extra Help vacancies within the Human Services Agency.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record is required for this position.

EQUAL EMPLOYMENT OPPORTUNITY: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the County of Ventura to achieve a drug-free work place. Any applicant for county employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

CONTACT INFORMATION: For further information about this recruitment, please contact Blake Nespica by email at Blake.Nespica@ventura.org .

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website or you may call (805) 654-2570.
• Retirement FAQ's
• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ,UPT, UWS

Closing Date/Time: 3/11/2025 5:00 PM Pacific

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• County of Ventura

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