Sr Manager, IT Strategy (Sr Manager IV)

Sr Manager, IT Strategy (Sr Manager IV)

CalOptima

CalOptima Health is seeking a highly motivated an experienced Sr Manager, IT Strategy (Sr Manager IV) to join our team. The Sr Manager for Information Technology (IT) Strategy will be responsible for providing critical technical leadership along with management oversight of the following functions within the Information Technology Services department: strategy, project portfolio management, vendor management, financial management and operations analysis. The incumbent will provide day-to-day leadership to a small team responsible for constructing and monitoring the execution of strategy, ensuring the department's project portfolio aligns with the business priorities and budget, optimizing vendor management in alignment with procurement procedures, managing and optimizing the budget, and driving change within the department. The incumbent will report to and provide updates to the Chief Information Officer on team progress, project health and status and overall challenges. The incumbent is a member of the department's senior leadership team. The incumbent will work closely with all teams, including application development, enterprise architecture and infrastructure, and will ensure collaboration and clear communication of strategy construction and progress, project status, vendor processes, budget target achievement and operational improvements. Additionally, the incumbent will work closely with external vendors and technology partners to support all services they are responsible for, including ServiceNow configuration and optimization to support the department's labor management.

Position Information:

• Department: ITS- Infrastructure
• Salary Grade: 319 - $209,160 - $257,458 ($77.35 - $123.7635)
• Work Arrangement: Partial Telework
  
  **This position is eligible for telework in California.**
  

Duties & Responsibilities:

• 50% - Leadership Functions
  • Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
  • Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.
  • Manages all aspects of the following functions within the department: strategy development and monitoring of progress, project portfolio management, vendor management, financial management and operations analysis.
  • Designs and implements short- and long-term plans and solutions to optimize the performance of the assigned functions.
  • Hires, manages, trains, reviews and sets goals for the team.
  • Provides general oversight and management of individual tasks or projects as assigned and provides specific direction as needed.
  • Manages and provides direction and leadership to a team of configuration specialists and analysts.
  • Collaborates with the CIO in departmental budgeting activities.
  • Collaborates on setting and measuring department goals, objectives and key performance indicators (KPIs) that demonstrate the teams' performance and lead to operational excellence and continuous improvements.
    
    
• 45% - Program Support
  • Plans, executes and provides ongoing support for all processes within the assigned functions.
  • Implements detailed project plans to manage timelines, tasks, resources and dependencies.
  • Establishes and implements best practices for installing, configuring, managing, operating and supporting technology solutions within scope for this role including IT capacity management in ServiceNow and alignment with budget/finance tech.
  • Collaborates and leads the efforts of internal stakeholders and third-party vendors and assures that integrated solutions are provided to meet the organization's needs.
  • Collaborates with stakeholders and develops a working knowledge of existing business processes to understand and assess the impact of changes and contribute to transition planning.
  • Administers post-implementation monitoring processes to measure the results of changes and make necessary adjustments.
    
    
• 5% - Completes other projects and duties as assigned.

Minimum Qualifications:

• Bachelor's degree PLUS 10 years of progressive, applicable, technical experience in implementing and managing project portfolio and labor management tools, managing the financials for an IT team of 150 or more associates, managing a variety of IT vendors and/or collaborating on IT strategy required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  
• 2 years of IT leadership experience supervising/managing staff required.
  
• 5 years of IT experience for a health plan required.
  
• Vendor management experience required.
  
• Project management experience required.

Preferred Qualifications:

• Bachelor's degree in computer science or related field.
  
• Experience with ServiceNow SPM and other modules.

Required Licensure / Certifications:

• n/a

Knowledge & Abilities:

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Physical Requirements (With or Without Accommodations):

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Work Environment:

If located at the 500, 505 Building or a remote work location:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

If located at PACE:

• Work is typically indoors in a clinical setting serving the frail and elderly.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

If located in the Community:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• Employee will occasionally work outdoors in varied temperatures.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

About CalOptima Health:
CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay!

About our Benefits & Wellness options:
At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2025 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is March 7, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

The selection process may include, but is not limited to, a skills assessment, phone screen and interview.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.

Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.

CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.

CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.


To apply, please visit: https://jobs.caloptima.org/jobs/sr-manager-it-strategy-sr-manager-iv-505-city-parkway-west-california-united-states







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