Utility Services Associate (Special Districts)

The Job

THIS IS A SPECIAL DISTRICTS POSITION

Excellent Benefits Package includes reti rement, health, vacation, & much more!

The Special Districts Department , Water and Sanitation Division is recruiting for Utilities Services Associates within the Developmental Services Unitwho are responsible for researching and processing land use and water/sewer permit applications, interpreting codes, ordinances and regulations to the public, researching planning data, parcel maps, and water/sewer infrastructure maps, writing water/sewer availability (will-serve) letters, issuing water/sewer permits, issuing construction meters and permits, taking customer and developer calls.

Duties, depending on level, may include, but are not limited, the following:

• Reviews development or construction plans and applications for completeness, accuracy, and conformance to regulations, completes initial processing of applications and calculates fees
• Performs sewer fixture unit counts, calculates equivalent dwelling units (EDUs), and calculates internal and external fees.
• Informs developers, contractors, builders and public on matters pertaining to water and sewer regulations, ordinances, requirements, easements, and plot plans.
• Issues permits for water/sewer connections
• Sets up customer accounts in the billing system and tracks services for activation
• Issues work orders to field technicians and closes work orders once completed.
• Collects fees in the form of cash, checks, and credit cards, verifies credit cards, and issues receipts
• Research easements, reviews easements, and informs developers, contractors, builders, and public on matters pertaining to required private and public easements
• Informs developers, contractors, builders and public about maintenance bonds and reimbursement agreements for installations of water/sewer main pipelines
• Researches legal descriptions, property ownership and land use with regards to water and sewer services using maps, computer, assessor records, and County Recorders records
• Attends and participates development services meetings, project management meetings, advisory councils, and community meetings and may prepare maps and displays for meetings
• Prepares reports, correspondence, tracking spreadsheets, procedures, and other documents as required.
• Provides vacation and temporary relief as required.

Special Districts Department is separate entity from San Bernardino County, and as such, compensation and benefits for their positions are set forth in a different compensation plan. Click here for a summary of benefits. For additional details, refer to the Water and Sanitation Unit MOU (Special Districts).

CONDITIONS OF EMPLOYMENT

Travel: Travel throughout the County may be required. A valid California Class C Driver License and proof of automobile liability insurance must be provided at time of hire and maintained throughout employment.

Background: A successful background check is required prior to assignment.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Experience: One (1) year (full-time equivalent) office experience, with primary responsibility for performing fiscal transactions, billing, and clerical duties utilizing computer programs, with extensive public contact. Typical duties would include responsibility for fiscal computations, cash handling, billing documents or use of billing software, written notifications, related computer programs, and high-volume customer interaction to process payments, answer questions, and explain policies and procedures. ( NOTE: Cashiering and sales experience is not considered qualifying.)

NOTE: Ensure your work history clearly details your qualifying experience as noted above, including any specific experience and responsibilities with billing records and documents, accounts payable/receivable (including computer billing system used), explaining/enforcing policies and procedures, and all computer programs used.

Desired Qualifications

The ideal candidate will be proficient in Microsoft Word, Excel, and Outlook, as well as in using and maintaining a computerized billing/accounting system. Experience working within a utility service company or in a banking environment performing customer service, cash handling, balancing cash drawers, resolving customer issues, and general banking transactions is highly desirable.

Selection Process

Application Procedure : Please complete and submit the online employment application and supplemental questionnaire to be considered. To be considered for this excellent opportunity, please complete and submit the online employment application by 5 PM on March 14, 2025 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

Note: Resumes will not be accepted in lieu of completing the application and/or the supplemental questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application.

Selection Process: T he selection process will consist of a competitive evaluation of qualifications based on the application and responses to the supplemental questions. The most highly qualified candidates will be referred to the appointing authority for further consideration.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

• Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

For important information on employment processes and submitting job applications, see links below:

Guide to Completing a County Job Application

Applicant Information and the County Employment Process

Water and Sanitation MOU

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits*, please click here .

A summary of benefits is provided below. Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 3/14/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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