Supervising Revenue Recovery Officer

The Job

The County is recruiting for Supervising Revenue Recovery Officers who supervise, assign, and coordinate the work of Revenue Recovery Officers and support staff; participate in hiring and disciplinary actions; perform and train staff on a variety of collection activities that include resolving complex collection cases, complying with legal codes, securing payment agreements, appearing in court, and seizing unsecured property.

Current vacancies exist at the Auditor-Controller/Treasurer/Tax Collector (ATC) office. The eligible list established from this recruitment will be used to fill current and future vacancies as they occur throughout the County.

For more detailed information, refer to the Supervising Revenue Recovery Officer job description.

The eligible list established by this recruitment may also be used to fill vacancies throughout the County as well as in the San Bernardino County Fire Protection District and Special Districts Department. Applicants will be asked to indicate their availability and preference for referral to the different agencies in the Supplemental Questionnaire.

The San Bernardino County Fire Protection Districtand Special Districts Department are separate entities from San Bernardino County , and as such, compensation and benefits for their positions are set forth in a different Memorandum of Understanding (MOU), Fire Auxiliary Services Unit.

COMPETITIVE SALARY & BENEFITS

Annual Across the Board Salary Increases on February 2026*
Bi-annual step increases of 2.5% up to Step 14

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical and Dental: Family Coverage
• Vision: Employee Coverage
• Premium Subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified health care expenses

• Up to 4 weeks with accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect attendance leave
• Flexible 9/80 work schedule (in some departments)

• Generous Pension
• Retirement reciprocity may be available!
• 457(b) Deferred
• Retirement Medical Trust

DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program Commuter Services - Employee Discounts - Annual Tuition Reimbursement

For additional information click here .

CONDITIONS OF EMPLOYMENT


1) Travel throughout the County may be required, and employees will be required to make provisions for such transportation.

2) A successful background check, including credit, is required prior to assignment.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

* Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.

Minimum Requirements

CANDIDATES MUST MEET ONE OF THE FOLLOWING OPTION REQUIREMENTS:

OPTION 1
Must possess three (3) years of full-time experience collecting on a large caseload of delinquent accounts for a governmental or third-party collection agency or closely related environment. Primary duties MUST include full-time responsibility initiating and receiving collection calls; investigating financial information to determine debtor's ability to pay; applying skip tracing techniques; and recommending and expediting legal action. Qualifying experience includes collecting on one or more of the following: government debt, medical bills, credit card, unsecured/secured retail debt, OR personal loans.

OPTION 2
Must possess t wo (2) years of experience as a Revenue Recovery Officer II with San Bernardino County.

SUBSTITUTION
Fifteen (15) semester (23 quarter) units of completed college coursework in business administration or closely related field may substitute for one (1) year of the required experience under option 1. (Transcripts MUST be attached if no conferred/awarded degree.)

IMPORTANT NOTES:
All work experience and education information must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.

EDUCATION
(Substitution)
Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. (Must be attached if applicable.) Click here for more information on evaluation services.

Desired Qualifications

Lead or supervisory experience is highly desired.

The ideal candidate’s background includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, legal codes, court procedures, precedents, current laws, and governmental regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt).

The ideal candidate will also have lead experience collecting bad debt for a government agency that includes working over 100 delinquent accounts daily, thorough knowledge of collection techniques, the ability to understand and interpret court orders and laws governing collection practices, strong written communication skills, and experience using Word and/or Excel to compose instructions, procedures, and correspondence.

Selection Process

Examination :

There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible , as resumes will not be reviewed in lieu of the application materials.

Application Procedure :

Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, March 21, 2025 .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

For important information on employment processes and submitting job applications, see links below:
Guide to Completing a County Job Application

Applicant Information and the County Employment Process

Supervisory Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 3/21/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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