Business Process Specialist

Minimum Qualifications
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.

Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

None
Notes to Applicants
The Transportation and Public Works Office of Performance Management ( TPW OPM ) is seeking a qualified candidate to support a range of organizational development, data analysis, strategic planning, and innovation initiatives.

The Role:

This position is part of the Office of Performance Management, a team of internal consultants that deliver strategy, innovation, and data analytics services for TPW .

This position will provide flexible support across multiple areas within the Office of Performance Management. The role will involve a mix of administrative tasks such as division development, training, and project planning; supporting innovation and strategic planning projects and initiatives; and contributing to business intelligence and data analysis efforts. The balance of responsibilities may shift based on team priorities and organizational needs.

Qualities / Competencies / Behaviors


The ideal candidate is positive, energetic, inspirational, and a role-model who quickly and adeptly connects with people, earns trust, ignites curiosity, and delivers value within a short period of time. This candidate will have demonstrated experience and proficiency in communication, facilitation, project management, design, and analysis.

Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region’s mobility landscape.

Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Assessment:

This position may require a skills assessment.

Close Job Posting:

Department may close the job posting at any time after 7 days.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Office Location Notes:

Office location is subject to change based on department needs and programs.

Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology:

The Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.
Pay Range
$29.23 - $36.54

Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.
*Hours may vary depending on departmental needs and initiatives.
Job Close Date 03/25/2025 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd., Austin, Tx, 78741 Preferred Qualifications

• Experience in performance measurement, analysis, and reporting using dashboards, visualizations, or other user-defined queries.
• Experience executing strategy, innovation, continuous improvement initiatives, and/or accreditation efforts involving a diverse range of stakeholders (i.e., executives, management, staff).
• Experience designing and facilitating effective meetings and/or workshops involving diverse stakeholders.
• Experience establishing project schedules using project planning software/tools, as well as updating, maintaining, and communicating project status. Experience designing and creating modern, attractive, easy-to-understand presentations, reports, and/or other communication tools.
• Experience working with and building trusting relationships across a diverse range of stakeholders (i.e., executives, management, staff).
• Experience with the Microsoft 365 suite, including proficiency in Word, Excel, PowerPoint, and SharePoint.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

2. Develops and maintains databases to support data analysis and research findings for business projects.

3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

4. Write reports that summarize findings, data collection techniques, implementation options, etc.

5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.

6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.

7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities- Supervision and/or Leadership Exercised:

None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling

• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

• Knowledge of performance measures, quality improvement programs and project management methods

• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic

• Skill in using computers and related software applications

• Skill in data analysis and problem solving

• Ability to quickly recognize and analyze irregular data and situations

• Ability to work independently and with teams

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Specialist position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these minimum qualifications?

• Yes
• No

* Briefly describe how you meet the minimum qualifications and educational requirements.
(Open Ended Question)
* Which of the following best describes your proficiency with the Microsoft 365 suite, including proficiency in Word, Excel, PowerPoint, and SharePoint?

• No Experience.
• Basic: Entering data, performing simple edits, creating documents and presentations, uploading and managing files, using basic formatting, and applying standard templates.
• Intermediate: Creating and formatting tables, using formulas and charts for data analysis, designing professional presentations with transitions and basic animations, managing shared files and version history, utilizing styles and references, and organizi
• Advanced: Developing complex formulas and charts, creating custom templates and layouts, automating tasks with macros, managing workflows, collaborating on shared documents, and customizing features like permissions, metadata, and advanced formatting.

* Describe your experience in project management where you played a key role in performance management, innovation, accreditation efforts, process improvement, or strategy. In your response, highlight challenges you have faced, how you engage stakeholders, the tools or methods you have used to track progress and communicate findings.
(Open Ended Question)
* Do you have the ability to travel to more than one work location?

• Yes
• No

* All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states “see resume”. Do you understand these statements?

• Yes
• No

* How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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