SENIOR MANAGER, SYSTEMS PROJECTS (SALESFORCE DEVELOPER)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Plans, schedules, researches, and provides leadership and oversight to technical staff in order to successfully implement Information Technology (IT) projects supporting major software and/or network infrastructure systems. This position will focus on Salesforce development and system integrations, ensuring that Customer Relationship Management (CRM) effectively supports millions of customers in Los Angeles County. Responsibilities will include customization, troubleshooting, and optimizing integrations using Apex, Lightning Web Components, and middleware solutions.

Recruitment Timelines: Interviews are projected to be scheduled for the week of April 7, 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Provides project management services to lead, administer, and ultimately support the successful delivery of information technology projects

• Manages projects supporting major software systems and/or infrastructure communications systems, including networks, communications, business productivity, and security systems

• Provides oversight and management of technical staff and supports the Director, Project Systems in activities related to the project deliverables for Information Technology (IT) systems and infrastructure

• Understands and follows a Project Management Life Cycle (PMLC) methodology to successfully deliver technology projects

• Works with key stakeholders to develop and prepare key integral project management documents, including business cases, project charters, budget, project requirements, scope of work, budget, procurement documents, project plans and schedules, and test and training plans

• Reviews and analyzes new project requests and justifications for new and expanded programs

• Gathers requirements to support the development of project scope of work

• Interfaces with vendors for information and cost estimates

• Prepares solicitation documents for request for proposals, including cost estimates, scopes of work, evaluation process, etc.

• Participates in selection and negotiation processes for hiring of outside contractors

• Develops departmental plans and schedules

• Monitors, tracks, and evaluates work progress

• Tracks budget and actual costs

• Authorizes payment for equipment, professional services, and licensing related to the project deliverables

• Allocates assigned staff and other resources required to meet objectives

• Serves as the liaison between group departments, external vendors/providers of IT, and Metro executives

• Communicates updates, change orders, status, issues, and risk with the project stakeholders

• Consults with stakeholders to clarify and solve systems development needs and problems; establishes priorities and schedules to ensure stakeholder satisfaction

• Implements problem resolution programs and tracks project issues

• Presents plans, project status, and progress against milestones in oral and written reports to the Project Management Office (PMO) and executive management

• Facilitates governance and strategic planning

• Ensures conformance with federal and state regulations

• Researches and evaluates new technology software and hardware

• Participates on various committees and task forces

• Conducts special projects and studies and presents related reports

• Participates in the department's information security, disaster recovery, and safety programs

• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Public Administration, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience on a large-scale computer system in a specified application area, requiring at least two years specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• PMP (Project Management Professional) Certification and/or ITIL Certification preferred

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience designing and maintaining scalable, secure, and efficient integration architecture in Salesforce Clouds including Salesforce Sales, Salesforce Service, and/or Salesforce Experience
• Experience developing Salesforce integration with external systems and(Application Programming Interface (API)
• Experience in Salesforce development, specializing in customization, automation, and system optimization
• Possession of a current and valid Salesforce Administrator certificate. The Salesforce Administrator certification is preferred, but not required
• Possession of a current and valid Salesforce Platform certificate. The Salesforce Platform certification is preferred, but not required

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Project management SDLC (Software Development Life Cycle)/PMLC methodologies and best practices supporting all stages of the project management life cycle, including initiation, planning and design, implementing, monitoring and controlling, and closure
• Theories, principles, and best practices of information technology communications infrastructure, including LANs (Local Area Networks), WANs (Wide Area Networks), radio, video, microwave, telephone, security systems, etc.
• Theories, principles, and best practices of information technology business software applications and databases, and client/server software architectures
• Communication planning, developing, and delivering presentations and report writing
• Contract administration, budgeting, and procurement for public agencies
• Modern management theory
• ITIL (Information Technology Infrastructure Library) framework
• COBIT (Control Objectives for Information and Related Technology) framework

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• End-to-end management of IT projects serving in the role of primary Project Manager
• New system development and current system support in designated information technology areas
• Managing large-scale projects from inception to culmination
• Quickly analyzing information and situations, identifying issues and underlying causes, resolving problems efficiently, and evaluating outcomes
• Determining strategies to achieve goals
• Communicating effectively orally and in writing
• Interacting professionally with various levels of employees and outside representatives
• Supervising, training, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Analyze and direct the design of complex data systems in assigned technical system areas
• Lead and direct groups to establish and accomplish goals and objectives
• Exercise sound judgement and creativity in decision making and problem solving
• Supervise assigned staff assigned regarding PMO projects/ tasks
• Evaluate and establish appropriate priorities
• Meet tight time constraints and deadlines
• Multi-task and maintain focus on objectives
• Research, compile, analyze, interpret, and disseminate information
• Exercise appropriate judgment in answering questions and releasing information
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Plan financial and staffing needs
• Develop and manage budgets
• Read, write, speak, and understand English

Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(JC)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 3/26/2025 5:00 PM Pacific

• 

• Los Angeles County Metropolitan Transportation Authority - LA Metro

Show more