Reach Client Services Coordinator (Public Health Specialist III)

Full-time position available with the Health Department, REACH Program Division, located at 2400 Troost.
Salary Range: $4,619-$6,928/month
Normal Work Days/Hours: Tuesday-Thursday 11:00 a.m.-8:00 pm., Friday-Saturday 2:00 p.m.-11:00 p.m. or Monday-Friday 9:00 a.m.-6:00 p.m. *Hours may vary based on program needs
Application Deadline Date: March 26, 2025


Responsibilities

• Responsible for overseeing all client outreach, case management, and service provision efforts for the REACH program.
• Supervise a team of REACH Navigators and REACH Responders, ensuring adequate response times and coordinating high-quality care for REACH clients.
• Work closely with community resource organizations and law enforcement partners to support REACH staff as they provide client care.
• Spend equal time in the office and out in the community, and must be willing to work non-traditional working hours, including on-call shifts, weekends, and evenings.
• Oversees and manages a team of REACH Navigators and REACH Responders, ensuring high quality care for REACH clients.
• Provides guidance, coaching, and ongoing professional development to REACH staff.
• Conducts regular team meetings, performance evaluations, and ensures staff are meeting program goals.
• Ensures all outreach and case management activities align with program goals and are carried out effectively.
• Responds to calls for service from police and the REACH community call line, dispatching REACH staff when appropriate.
• Ensures staff respond to requests for service within a reasonable amount of time.
• Coordinates between community resource organizations, law enforcement partners, and REACH staff to provide client care.
• Reports on operational activities, client progress, and any emerging trends or challenges the REACH Program Manager.
• Aggregates operations data, crafts reports, and presents information to interested community groups and governance boards.
• Promotes the work of REACH staff through verbal and written communication.
• Assists in planning and executing community outreach events.
• Assists in neighborhood canvassing, personal visits, social service agency outreach, house meetings, and phoning.
• Advises the REACH Project Manager on matters of procurement and contract provision as it relates to client care.
• Maintains a flexible schedule to accommodate the needs of the REACH program, including working evenings, weekends, and on-call shifts as necessary.
• Performs related duties as assigned.
  

Qualifications

REQUIRES an accredited Bachelor's degree and 4 (OR an accredited Master's degree and 2) years of responsible health related experience in the fields of public health with the federal, state or local government or in the private health sector, including 1 year at the level of Public Health Specialist II; OR a doctorate in Veterinary Science, Health Education or Public Health or Doctor of Medicine (MD); OR an equivalent combination of qualifying education and experience, including 2 years of experience at the level of Public Health Specialist II. Must possess a valid State -issued driver's license in accordance with the City of KCMO policies. Must pass a preemployment drug screen and post offer physical examination as prescribed by the City.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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