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Job Description
CAREER DESCRIPTION
COLLECTION OFFICER II
In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following date:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment is being held to establish a listto fill current/future Collection Officer II positions. The current vacancy is within the Treasurer-Tax Collector. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment will remain open for a minimum of five (5) business days, and will close on Monday, March 31, 2025, at 11:59 p.m. (PST).
Qualified applicants are encouraged to apply immediately.
TREASURER-TAX COLLECTOR
The mission of the Treasurer-Tax Collector (TTC) is to ensure the safe and timely receipt, deposit, collection, and investment of public funds. Our vision is to implement best business practices that maximize value, minimize costs, and provide timely, accurate, and courteous service to our internal and external customers. To accomplish our mission and vision, we will invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; provide timely, cost-effective, accurate and courteous customer service; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $17.9 million with approximately 78 employees. The Treasurer is also an ex-officio trustee on the Orange County Employees Retirement System, managing over $24.5 billion, and the banker for the community and school districts in Orange County.
For more information on the Treasurer-Tax Collector, click here .
For more information on the County of Orange, click here .
THE OPPORTUNITY
The Collection Officer II position within the Office of the Treasurer-Tax Collector is responsible for conducting investigations and taking action to facilitate the collection of debts owed to the County. This role involves collecting payments on outstanding invoices-both governmental and non-governmental-on behalf of County of Orange agencies, departments, and districts. Collection efforts will be carried out through phone calls, emails, in-person visits, field calls, and small claims court proceedings.
Duties and responsibilities may include, but are not limited to:- Applying complex laws and regulations.
- Securing cooperation from debtors and other individuals and agencies in collecting delinquent accounts.
- Managing all legal procedures, from filing lawsuits to post-judgment actions.
- Reviewing delinquent debts by analyzing County invoices, supporting documents, and data from software applications to determine outstanding amounts.
- Performing skip tracing to locate individuals and update contact information to facilitate communication with debtors.
- Initiating enforcement activities, including but not limited to mailing delinquent letters, making telephone calls, meeting in person with debtors, conducting field calls to businesses, and initiating credit reporting.
- Reviewing and recommending post-judgment enforcement actions, such as levies, wage garnishments, judgment debtor exams, and Franchise Tax Board intercept program.
- Conducting financial evaluations that include a review of income, expenses, and personal assets to determine ability to pay.
- Resolving disputed accounts with debtors and coordinating processes with appropriate County agencies.
- Providing accurate, complete, and up-to-date information in a courteous, efficient, and timely manner to debtors, internal departments, and client agencies.
- Ensuring the timely collection, payment, and/or write-off of delinquent invoices and posting payments to accounts.
- Representing the Treasurer-Tax Collector Agency in court for Small Claims, Financial Hearings, Claim of Exemption, and Order Judgment Debtor Examination, to name a few.
- May perform other duties as assigned.
MINIMUM QUALIFICATIONS AND CORE COMPETENCIES
Two years' experience at the level of a Collection Officer I at the County of Orange or in a comparable classification at a public agency.
OR
Three years' experience in credit and collections environment in a business, legal, government and/or law enforcement agency which duties included, but were not limited to, interviewing persons, case management, performing basic financial investigations and assessments of the ability to pay that would have developed the knowledge and abilities listed below.
College courses, training seminars, or a combination thereof (e.g., behavioral science, business administration, criminal justice, humanities, and paralegal courses) related to the knowledge and the abilities may be substituted for up to one year of the required experience based on three semester units equal to one month, and/or one hour of job-related training equal to one hour of experience.
In addition to the minimum qualifications, the ideal candidate will possess extensive knowledge and experience in the following core competencies:
Technical Experience & Knowledge- Experience in a public agency, commercial bank, utility, or corporate environment in a collection capacity.
- Experience with a variety of software programs, web-based programs, and websites to skip trace clients with no contact information, researching case histories, or investigating financial background.
- Establishing payment plans or enforcing delinquent collections through various methods provided under applicable laws, regulations, policies, and procedures.
- Capacity to accurately and succinctly document delinquent accounts, including reading and interpreting correspondence to reply to people in a suitable and professional manner.
- Ability to use a computer to prepare court or case-related documents, make notes in electronic files, generate collection letters, and create and update accounts.
- Knowledge of the Fair Credit Reporting Act, current laws, regulations, and methods of enforcement relating to the legal collection of funds.
- Maintaining financial records.
- General knowledge of State Tax Intercept Program regulations.
- General knowledge of legal codes, court procedures, precedents, and government regulations.
- Proficiency in Microsoft Suite programs, specifically with Microsoft Word, Excel, and Outlook.
- Gathering, compiling, analyzing, and presenting data and information verbally and in writing.
- Identifying and evaluating problems or issues accurately.
- Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Evaluating and interpreting a variety of complex laws and regulations and demonstrate good judgment in determining an appropriate course of action in case management.
- Identifying unit issues, impacts, and solutions.
- Working independently to manage time wisely and to effectively prioritize multiple, competing tasks.
- General knowledge of arithmetic and statistics.
- Working collaboratively with staff to achieve the Department's objectives.
- Building strong working relationships inside and outside the organization.
- Communicating effectively in situations requiring persuasion and instruction.
- Explaining court-ordered financial obligations to the debtor in person or over the phone.
- Initiating calls to clients and sending letters to collect payments, responding to phone calls and emails regarding cases.
- Providing courteous customer service over the phone and in-person.
- Representing the County in Superior Court for contested restitution, financial hearings, order for judgment debtor evaluations or claims of exemption.
- General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Click here to learn more about the minimum qualifications for Collection Officer II.
NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).
LICENSE/CERTIFICATION
Possession of a California Class C Driver License is Required.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Online Exam | Multiple Choice (Weighted 100%)
Applicants who meet desirable qualifications will be invited to participate in one or more job-related assessments in a proctored environment consisting of job-related questions. Applicants will be notified of their test date. Only the most qualified applicants will be placed on the eligible list.
Based on the department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants with the opportunity to receive interviews in the selection process for employment and paid internship openings.
Please click here to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile a t www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Jenae Partida at jenae.partida@ cgov.com
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 3/31/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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