Consumer/Family Relations Manager

Introduction

This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.

Reinstatement:
Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position.

Transfer:
You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Voluntary Demotion:
You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

DESCRIPTION

THE AGENCY

Alameda County's Health Services Program is administered by the Alameda County Health and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents.Alameda County Healthcurrently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well being of Alameda County residents.

THE POSITION
Under general direction, plan, organize and administer the activities of the Consumer/Family Relations Program in the Behavioral Health Care Services Department; develop, implement and evaluate programs and services related to creating consumer/family involvement in system change, training and hiring consumer/family members, providing technical assistance and support to new and emerging consumer/family groups as defined by their expressed needs, integrating consumer/family perspectives in BHCS policies and decision-making; and perform related duties as required.

DISTINGUISHING FEATURES

These positions are located in Behavioral Health Care Services, which provides alcohol and other drugs and mental health services through county staff, private providers and community based organizations. Consumer/Family Relations Managers report to the Deputy Director, Behavioral Health Care Services (BHCS). The Consumer/Family Relations Managers may be assigned to plan, develop, and manage the consumer/family relations activities across a multitude of behavioral health care services programs and/or divisions, as well as with community based organizations and the consumer/family community. Incumbents of this class provide leadership in integrating consumer/family perspectives in BHCS policies and decision-making, and for the expansion of the emphasis on wellness, recovery and optimal functioning and quality of life for people with mental illness throughout the system of care. This position differs from the next higher class of Deputy Director, BHCS in that the latter has overall planning, administrative and policy development responsibilities for BHCS.

MINIMUM QUALIFICATIONS

MINIMUM QUALIFICATIONS

Education

Possession of a Bachelor's degree from an accredited college or university in Business Administration, Public Health Administration, Health Care Administration or related field.

(Additional experience as outlined below may be substituted for the education on
a year-for-year basis)

AND

The equivalent of three years full-time experience in program administration or program planning and evaluation of mental health or social services programs or related field.

One year of the above experience must include (1) analyzing and evaluating programs and services related to creating consumer/family involvement in system change, training and hiring consumer/family members, integrating consumer/family perspectives in policies and decision-making, or (2) implementing consumer/family operated programs.

License:

Some positions in this class may require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

KNOWLEDGE AND ABILITIES

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Adult and children behavioral health system of care services.
• Consumer/family operated programs.
• Management principles and practices, including work planning, employee supervision and resource allocation.
• Principles and practices of wellness, recovery and resilience.
• Principles and practices of program planning and evaluation.
• Principles of behavioral health care including alcohol and other drug abuses related to mental disabilities.
• Local, regional, state and federal programs, resources, services and projects related to consumers/family members.
• Concepts of self-help, peer support, and family-driven care.
• Techniques on organization and management analysis and report preparation.
• Basic budgetary techniques.
• Training techniques and adult learning styles.
• Principles and techniques on marketing and promotional strategies.
• Multicultural issues and cultural sensitivity.

Ability to:

• Communicate effectively orally and in writing.
• Plan, coordinate and conduct public presentations.
• Demonstrate interpersonal sensitivity.
• Provide leadership and take initiative.
• Make decisions.
• Think critically.
• Plan and organize.
• Analyze and problem solve.
• Analyze budgets.
• Manage multiple and changing priorities.
• Meet deadlines.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical - HMO & PPO Plans
• Dental - HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1 st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

TO APPLY :

Please submit a PDF of your updated Alameda Countyapplication to Margaret Salmondat Margaret.Salmond@acgov.org . Please be in contact if you have any questions.

You are encouraged to apply immediately as this posting is open until filled and may close at anytime.

Alameda County is an Equal Opportunity Employer

Closing Date/Time: Continuous

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• County of Alameda

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