OFFICE SUPPORT SPECIALIST

OVERVIEW

Position Summary

The Office Support Specialist provides a high level of customer service in various moderately complex clerical activities related to the Kitsap County Treasurer's Office operations. This position has direct contact with the public and often serves as the first impression for Treasurer's Office at the counter, over the phone, and via written communication.

The regular duties include but are not limited to: processing real estate excise transactions and collecting excise tax, preparing property tax payments for posting, issuing mobile home move permits and tax certifications, scanning and uploading excise affidavits to the Department of Revenue, answer routine and complex inquiries pertaining to the business functions.

The incumbent must have the ability to understand, interpret and apply applicable sections of the RCW and WAC regulations for a wide variety of Kitsap County Treasurer's functions. Process complex transactions, such as review of legal documents, determination of regulatory or procedural compliance, computation or verification of data, fees, or payments; completion of necessary forms, documents or records.

QUALIFICATIONS FOR PERFORMANCE OF THE ESSENTIAL FUNCTIONS

REQUIRED EDUCATION AND EXPERIENCE:

• Two years of administrative work experience with public contact in a high-volume customer environment including cash handling experience.
• Related education demonstrating required knowledge, skills, and abilities to perform the job may substitute for up to six months of experience.

PREFERRED EDUCATION, EXPERIENCE, OR QUALIFICATIONS:

• Experience processing Real Estate Excise Tax, Mobile Home Excise Tax and Property Tax Payments.
• Experience reviewing, interpreting, and applying Revised Code of Washington (RCW) and Washington Administrative Codes (WAC).
• Experience utilizing e-recording vendors such as Simplifile.
• Experience with MS Office Suite.

Prior to employment, the successful candidate must:

• Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications.
• Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting.
• Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration.

Knowledge, Skills and Abilities

• Appear for scheduled work and complete assigned tasks within a reasonable period of time.
• Establish and maintain effective working relationships with others using tact, courtesy and good judgment.
• Maintain confidentiality and adhere to policy and procedures of the county and department.
• Communicate effectively orally and in writing.
• Utilize various computer applications specific to the department including databases, word processing, document imaging, spreadsheets, and web-based systems for entering, retrieving and researching data and records.
• Physically perform assigned duties and essential functions of the position.
• Skill in establishing and maintaining effective working relationships as required by work assignments.
• Maintain a professional demeanor under heavy workload and stressful situations.
• Excellent verbal and written communication skills with the ability to exercise tact and diplomacy.
• Knowledge of basic accounting and mathematics.
• Work independently without regular direction and troubleshoot problems in assigned area of responsibility.
• Terminology, laws, rules, regulations, and policies governing area of assignment.
• Knowledge of software applications relative to the position assignment.
• Skill in preparing and process documents related to assignment area function.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT
(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Kitsap County provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)

• The duties in this position are performed in an office/facilities setting and may have some work in the field, and may be required to lift at least 20 pounds.

ILLUSTRATIVE EXAMPLE OF DUTIES

In this role, you will have the opportunity to:

• Provide a high level of customer service in various tasks to support the department. Receive, screen, and direct calls. Conduct computer searches for information. Reply to inquiries and provide information to explain procedures or refer the customer to the appropriate source of information. Research questions and issues and provide responses and recommendations.
• Provide the full range of general administrative support. Prepare and complete forms, reports, letters, and written or electronic correspondence. Compose, draft, proofread, and edit documents or correspondence. Create, maintain, and destroy records following established policies, procedures and guidelines.
• Perform technical services requiring substantial knowledge and experience for adequate performance. Conduct legal research and compile information in order to process requests with specialized and/or technical information that requires moderate interpretation of established policies, procedures and guidelines. Review and process documents and requests and make a determination of regulatory, procedural, or legal compliance.
• Responsible for various programs, lists, codes, or reports such as Tax Roll Contacts, Tax Services and Mortgage Companies, Special Handling Tax Statements. Serve as department liaison with other departments, the public, and vendors as needed.
• Receive, receipt, and calculate various payments, fees, and/or fines. Perform computation or verification of data, fees, or payments. Prepare payment batches for scanning. Audit and prepare fiscal reports. Use spreadsheets to track, analyze, and report information. Maintain inventory and order supplies as needed.

OTHER POSITION RELATED INFORMATION

• Who May Apply: This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills.
• This position is classified as non exempt and eligible for overtime under the Fair Labor Standards Act (FLSA)
• This position is covered under a collective bargaining agreement with AFSCME 1308 and the Kitsap County Personnel Manual . Membership in the union is optional. Internal applicants should be aware that a change in union status or bargaining unit may impact your benefits and accruals. Please contact Human Resources if you have questions.
• Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office.
• This recruitment is being used to fill an existing open position, and may be used to fill future (part and full time) openings for up to six (6) months.
• Work hours for this position are Monday - Friday, 8 a.m. - 4:30 p.m. Flexible hours are available, as approved by management.
• Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.

At Kitsap County, we strive to take care of our team! Our employees are the greatest asset of Kitsap County, and we take pride in offering a highly competitive compensation and benefits package to all eligible employees.

County Paid Benefits Include:
Medical - Kaiser Permanente (HMO) or Aetna (PPO)
Dental -Delta Dental or Willamette
Vision - VSP
Flexible Spending Accounts (FSA)
Life Insurance - Basic, Accidental Death and Dismemberment (AD&D), Voluntary Term Life Insurance (VTL)
MetLife Long Term Disability
Voya Voluntary Insurance
Transportation incentives
Employee Assistance Program
Travel Assistance Program
Wellness program https://spf.kitsapgov.com/hr/Pages/Wellness.aspx
Benefits become effective on the first calendar day of the month following the month in which the employee is hired except if the employee's hire date is the first calendar day of the month, benefits begin on the day of hire. More information about employee benefits is available on the county's website at: https://spf.kitsapgov.com/hr/Pages/Benefits.aspx or the Kitsap County Digital Benefits Guide .

*Voluntary benefit options also available at the employee's expense

Retirement:
Employees are covered under the PERS retirement plan provided through the Washington State Department of Retirement Systems and Social Security.

Deferred Compensation (IRS Plan 457b): tax-deferred savings program

Holidays
11 paid holidays and 2 additional floating holiday per year

Vacation Leave
New employees are credited with 48 hours of annual leave upon hire and will be begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 360 hours from one calendar year to the next. Annual leave accrual will increase upon tenure, as follows:

Upon completion of 3 years: 15 days per year (10.00 hours per month)
Upon completion of 5 years: 20 days per year (13.33 hours per month)
Upon completion of 10 years: 25 days per year (16.67 hours per month)
Sick Leave
All new hires will be credited with 48 hours of sick leave upon hire and will begin accruing at the rate of 8 hours per month starting on their 7th month of employment. Employees may carry over 1200 hours from one calendar year to the next.

***Part-time employees benefit contributions and leave accruals will beprorated***

Additional compensation that you may be eligible for:
Shift differential
Overtime
Stand by pay
Call-back pay

Current County Employees
If you are transferring or promoting into this position you are responsible for reviewing these benefit changes; prior to accepting a position. In addition, it is your responsibility to notify the Auditor's Payroll Division of a change in union status.

Union Membership
This position is covered under AFSCME Local 1308 Courthouse Employees collective bargaining agreement. To view the bargaining agreement please visit our website: https://www.kitsapgov.com/hr/Pages/Collective-Bargaining-Agreements.aspx

NOTE: This is a general overview of the benefits offered through employment with Kitsap County, and every effort has been made to ensure its accuracy. If any information on this document conflicts or is incorrect with the provisions of the Personnel Manual, applicable laws, policies, rules or official plan documents they will prevail. The Personnel Manual is available at: https://www.kitsapgov.com/hr/Pages/Personnel-Manual-2019.aspx

Closing Date/Time: 4/6/2025 11:59 PM Pacific

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• KITSAP COUNTY

• 360.337.7185

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